Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit

[sft234]

>Also no option was to bother customers with mass refunds which would damage reputation

We reached out to all clients refunded, explained the situation in detail, and offered a discount to compensate them for their time. The article in The Register was helpful in clarifying the context. Some clients requested additional information. This issue is entirely due to DR's fault, so there's no risk of reputational damage for us as vendors.

Yeah, but regarding the fact that they now nevertheless paid the July and August period it finally turned out not to have been a good decision counting in all the hassle and work (might be easier for few units at high price, but almost unfeasable for hundreds of units at lower unit price). So doing nothing and keeping cool turned out to be the best finally...

But on the other hand, MyCommerce now is the most expensive MoR for unit prices up to $470 - and this not yet including the additional $100 monthly fee (I calculated it):

MyCommerce: 5,5% + USD 2,95 + $100 monthly
FastSpring: 5.9% + $0.95 USD
2checkout 2Monetize: 6.0% + $0.60
PayPro Global: 4.9% + $1.00

So a switch should be considered anyway considering fees if your unit prices are lower than $470. So the strategy of MyCommerce seems to get rid of merchants with low unit prices, or generally to get rid of small merchants...

[grujicd]

... or to get rid of merchants who don't care about support at all.

In retrospect, I don't regret doing the refunds. As in I don't regret on psyhological level. Sure, when you look after the fact some other course of action might be better (although even now we're still not sure about that, as not all vendors got the money). But mid October, after 2 months of late July payment, changed contract terms, changed management and not a single meaningful piece of communication from DR - it was a logical decission to get at least something instead of nothing.

What I do regret is not leaving MyCommerce earlier. Because their support was always slow and bad. It is worse now, but as long as I remember I was never sure whether I'd get an answer at all unless it was a straighforward request. I stayed because automated systems worked well, and I was lazy. But bad support should have been a red flag years ago.

[sft234]

Because their support was always slow and bad

For us the support was really good (even direct phone calls were possible) before these odd changes in June when they started the Due Dilligemce blurb and implied the new master services contract - from then on things went completely downhill

[jlaako]

Yeah, but regarding the fact that they now nevertheless paid the July and August period

They have not paid me anything yet for July or August. Have to see if they ever will, I'm not holding much hope...

[jlaako]

But on the other hand, MyCommerce now is the most expensive MoR for unit prices up to $470 - and this not yet including the additional $100 monthly fee (I calculated it):

Plus the new 30 day reporting delay which is very problematic, plus 60 day payment delay. Nobody else has such...

[sft234]

But on the other hand, MyCommerce now is the most expensive MoR for unit prices up to $470 - and this not yet including the additional $100 monthly fee (I calculated it):

Plus the new 30 day reporting delay which is very problematic, plus 60 day payment delay. Nobody else has such...

Yeah, in fact this alone is unacceptable.
Plus the $185/h support cost.

The only reasons to stay would be:

a) the fact that technically DR has worked perfectly in all the years
b) not knowing how well things will be in the long term with other MoRs
c) the work to migrate all stuff

[quikquak]

a) the fact that technically DR has worked perfectly in all the years
b) not knowing how well things will be in the long term with other MoRs
c) the work to migrate all stuff

hmm
a) I've been with Share-it / MyCommerce for ~20 years. It makes no difference to me, this crap scared me silly, so I jumped ship. Although I took too long doing it.
b) People seem happy with others, look at reviews and the 'alternatives' thread.
c) Considering DR/ MC behaviour, is 'work' a good reason not to?

[ssec]

DigitalRiver account on the Better Business Bureau under review after failing to reply to multiple enquiries by the Bureau:
https://www.bbb.org/us/mn/minnetonka/pr ... 4-38000919

[alientec]

On 2024-11-07 I've sent a paper letter from Cologne, to DR GmbH in Cologne, Germany (Einschreiben).

Today, on the 2024-11-15 the letter is still on the way, according to the status of the Deutsche Post.

If the letter comes back, I'll go to the police.
DR GmbH do not pay, they answer neither the phone nor the email, their company address is invalid. They disappeared with my money.

For a full version of my post, please refer to another thread
viewtopic.php?p=8996897#p8996897

[bameg]

We have been paid for July/August now (gee, what a scary ride) but switched to PayPro Global.

It's a breeze! Real people. Helpful people! Onboarding took less than one hour incl. keygen implementation.

PayPro Global is somehow comparable to Digital River but has some extra features, such as following up with people leaving the shopping cart. Shopping cart design is also top-notch.

We worked so long with Digital River and are somewhat sorry but the lack of communication is disappointing.

[bameg]

On 2024-11-07 I've sent a paper letter from Cologne, to DR GmbH in Cologne, Germany (Einschreiben).

They seem to have moved office to Frankfurt (see Northdata).

[bameg]

Because their support was always slow and bad

when they started the Due Dilligemce blurb.

That is not their fault but eventually because of the ban of russian products (Kaspersky). To be fair, you can't blame them for that. They probably face hefty fines for any KYC violation.

However, the lack of communication is annoying at best.

[bameg]

MyCommerce: 5,5% + USD 2,95 + $100 monthly
FastSpring: 5.9% + $0.95 USD
2checkout 2Monetize: 6.0% + $0.60
PayPro Global: 4.9% + $1.00

Thank you so much for the overview.

Cleverbridge is also a very good MoR and the numbers are in the same ballpark (prices are negotiated individually under confidentiality). They expect €2k minimum monthly fees).

If you compare and if you trade in multiple currencies it is very importanTrier to keep an eye on currency exchange rates. Those can be hefty, easily adding 2% on top!

Can anyone add additional options?

[yps]

Paddle: 5% + $0.50 (or is it €0.50?)

[alientec]

you can't blame them for that. They probably face hefty fines for any KYC violation.

I've asked them for the legal basis. Only bullshit as a response, you have to do this, you have to do that...
There is a law to obey.

If there would be the only pain, I could swallow it. Since July DR has unilateraly changed almost the whole contract, a base for our over 15 years cooperation.