KVR Audio

grujicd · Post by **grujicd** » Fri Nov 15, 2024 8:08 am

I got a new case, asking to return July payment as it was issued in error. Of course it was issued in error, but we already have filled "notice of termination and proposal for mutual settlement" and I'm asking them to continue with that and we'll return the correct amount once claims from both sides are balanced.

IaES · Post by **IaES** » Fri Nov 15, 2024 9:47 am

grujicd wrote: Fri Nov 15, 2024 8:08 am I got a new case, asking to return July payment as it was issued in error.
. . .
. . .

Did you refund July?

grujicd · Post by **grujicd** » Fri Nov 15, 2024 9:52 am

Yes, refunded almost all since 1st July. I also created a case asking them to not send payments, and yet they did few days after.

alientec · Post by **alientec** » Fri Nov 15, 2024 11:12 am

Hi from Germany,

also no payment since July.
On 2024-09-16 DR sent me an email with new conditions (platform fee, support 185/h etc).
According to my core contract from the mid 2000, they have to inform me 60 days prior the chages take place, so the changes should take place from the 2024-11-16, not a month earlier.

We shall have the right to change our Margin, Commission or Fees payable by you under this Agreement, by giving sixty (60) days prior notice by email of such change to you. In the event we increase the Margin, Commission or Fees payable by you, your sole and exclusive remedy for such change shall be the right to terminate this Agreement effective as of the day the increase shall take effect.

On 2024-11-07 I've sent a paper payment reminder (Einschreiben) to the german DR GmbH,

Digital River GmbH
Scheidtweilerstr. 4
50933 Cologne
Germany

since this address is on the last payment bill,

saying also that I quit the contract beginning with the 2024-11-16. Unfortunately the letter is still on the way, according to the status of the Deutsche Post.

On 2024-09-17 DR sent me an "important" information concerning filling out the "due diligence form", otherwise my account will be deactivated on 2024-12-31.

The deadline for submitting this information is December 31, 2024. We urge you to complete this process as soon as possible to avoid any disruption to your service. Note that failure to provide the requested information will result in your account's deactivation.

Deactivating the account with the end of the year 2024 is transparent and OK, since the information about it comes over 60 days earlier.

On 2024-09-24 another reminder saying:

Important: If you do not complete the KYC process, payments will be withheld until we receive the necessary documentation.

My question to the support "What is a legal basis for freezing the payments, if the due diligence form is missing" was not answered.

Freezing payments, due to failing an internal audit, is an unilateral changing of the contract.

If my snake latter comes back, I'll go to the police. DR GmbH do not pay, they answer neither the phone nor the email, their company address is invalid. They disappeared with my money.

alexcmn1 · Post by **alexcmn1** » Fri Nov 15, 2024 12:06 pm

It seems that DR has successfully gaslighted vendors with "lottery" of payments, since there were many promises to go to court, police, etc, but so far no results. And no money.

ASJPlugins · Post by **ASJPlugins** » Fri Nov 15, 2024 12:59 pm

My question to the support "What is a legal basis for freezing the payments, if the due diligence form is missing" was not answered.

That date December 31, 2024, the cut-off date on the KYC email is the same for many people posting here (it is the same for me). KYC is part of the smokescreen to make us think "DR is not paying me. It must be because I have not done KYC."

How can DR use missing KYC as a reason for withholding payments now (November 2024) when they have given us until the end of December 2024 to fill in the stupid form?
I guess the answer in reality is...
"We owe you money."
"We are not paying you."
"What are you going to do about it? (ha ha ha)!"

My feeling about KYC is it would be madness to trust these people with digital images of my identity documents.

SWRd · Post by **SWRd** » Fri Nov 15, 2024 1:25 pm

Is there anyone here who received payment for July, but not for August?
I received payment for July, received payment notification about August payment and that's it, no payment for August.

jonjbar · Post by **jonjbar** » Fri Nov 15, 2024 1:29 pm

SWRd wrote: Fri Nov 15, 2024 1:25 pm Is there anyone here who received payment for July, but not for August?
I received payment for July, received payment notification about August payment and that's it, no payment for August.

Yes, we received payment for July, but no notification nor payment for August. Instead of that, we got our 2nd KYC of the year

icarmon · Post by **icarmon** » Fri Nov 15, 2024 4:52 pm

We received the july payment but not august and our access to the control panel is locked. We got the KYC too, but without access to the control panel there is no way to fill it.

ChrisG_33_JB · Post by **ChrisG_33_JB** » Fri Nov 15, 2024 9:17 pm

We received the july payment but not august and our access to the control panel is locked. We got the KYC too, but without access to the control panel there is no way to fill it.

Same here

Richard_Synapse · Post by **Richard_Synapse** » Sat Nov 16, 2024 11:02 am

alexcmn1 wrote: Fri Nov 15, 2024 12:06 pm It seems that DR has successfully gaslighted vendors with "lottery" of payments, since there were many promises to go to court, police, etc, but so far no results. And no money.

Such things take years, not weeks. Take the Wirecard scandal as an example, investigation is far from completed after more than 4 years.

Richard

quikquak · Post by **quikquak** » Sat Nov 16, 2024 1:15 pm

I when I asked, why another KYC? They just told me the request for was a mistake, and that I should ignore the notification.
I presume I'm going to be charged for that 'solution'- if they decide to actually pay me.

quikquak · Post by **quikquak** » Sat Nov 16, 2024 1:17 pm

All fully operational...
https://solutioncenter.digitalriver.com/sys_status

yps · Post by **yps** » Sat Nov 16, 2024 8:47 pm

The other day I complained about being asked to do the KYC again, and today I received an answer:

I have checked your Account and it shows that the KYC is complete. You may disregard this notification. This notification was sent to all of our partners.

Hint (mentioned earlier): Even if your solution center account is partially blocked like mine, and you cannot submit any new tickets from the portal, you can still send an e-mail to serviceintake@digitalriver.com in order to create a ticket. The mail must be sent from the address you are registered with in the solution center.

Bit6432 · Post by **Bit6432** » Sun Nov 17, 2024 8:28 am

AUTO-ADMIN: Non-MP3, WAV, OGG, SoundCloud, YouTube, Vimeo, Twitter and Facebook links in this post have been protected automatically. Once the member reaches 5 posts the links will function as normal.

I’ve tried reaching out to serviceintake@digitalriver.com (mailto:serviceintake@digitalriver.com) from my account email but haven’t received any response. My account has already been terminated, so I can’t access the control panel. However, I recently received an email stating that they’ve charged me a platform subscription fee, and I’m concerned they might continue charging me.

Does anyone know another way to reach their support team or how to check if a ticket was at least created?

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