Alternatives to ShareIt/MyCommerce/Digital River

[grujicd]

Access to support center is separate from control panel, did you try to see whether it still works?

https://digitalriver.service-now.com/csm

[Bit6432]

I can’t log in there or reset my password - it doesn’t recognize the email I used when I was able to access the control panel. I’ve filled out the form here: digitalriver.com/product/mycommerce/#b_mycommerce-support. Hopefully, this will help.

[lzlzlz]

Did everyone who received the July payment complete KYC?

At the moment it seems that merchants are being randomly selected for payouts

[jcq]

My KFC wa filled last year and i received july payment, only ... I think we can all forgot our money!

[cppstl]

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I’ve tried reaching out to serviceintake@digitalriver.com (mailto:serviceintake@digitalriver.com) from my account email but haven’t received any response. My account has already been terminated, so I can’t access the control panel. However, I recently received an email stating that they’ve charged me a platform subscription fee, and I’m concerned they might continue charging me.

Does anyone know another way to reach their support team or how to check if a ticket was at least created?

I asked them to immediately close my account several times last month, their responses were the same: they're doing hard work to close my account. I realized that they're going bankrupt and won't really do that, but just meant to charge the platform fee $100/mon and support fee 185/h, the account balance may go down to zero or even negative before bankrupt.

What if they refused to close my account and the balance went down to a negative number? will they come to collect the amount of money at the door with guns some day? can I safely travel to Germany without being arrested at airport due to the negative balance?

[yps]

If you request to close your account with immediate effect, they cannot legally continue to charge platform and support fees. Just dispute any fees occured after the date you sent the cancellation notice and they received it in their ticket system (save a screenshot or PDF!).

Of course, they can still try to collect the money from you, in whatever way they choose. But ultimately, they would have to take you to court, and then you just show they judge your screenshot to prove that the account had already been terminated

In any case, all of this only affects civil law, and noone will deny you entry into EU just because someone else claims you owe them money.

[cppstl]

The contract reads "6. (b) Termination. Either Party may terminate this Agreement at any time."; screenshots taken and ticket page saved but just in case. thanks @yps.

[jcq]

I received 2 answers this afternoon from DR! They are not dead, here the message:
Thank you for contacting us and we apologize for the delay. Please note that your MyCommerce account has been terminated and cannot be reactivated. This action was taken due to excessive refunds that you had processed on your MyCommerce account. You should receive an official communication from Digital River Legal shortly.

[alexcmn1]

...shortly

[yps]

This action was taken due to excessive refunds that you had processed on your MyCommerce account.

What's "excessive" then? How many refunds did you do?

[dimbox]

I got paid for August, but I didn't get paid for July (July's payment should have been higher, of course) However, the balance on the account was reduced by the amount of the payment for July...

After reporting the problem, they assured that they were aware of the situation and were working on it, and simply reduced the balance on the account to zero. That's all )

It wasn't the first time with this freaking service that they missed my payment and each time I had to spend time and remind them to pay me. That's why I didn't use them as a primary service

[zccKlompf]

We got July payment but not Aug as DR claimed our KYC is not completed. It took 20 days to finish the KYC this month and charged for 4 hours.

Please note: Do double check the KYC information, especially the bank name and bank account holder. They might be errors when they did this for you. We found several errors (wrong bank name/account holder/country ) after they said the KYC was completed.

[jcq]

This action was taken due to excessive refunds that you had processed on your MyCommerce account.

What's "excessive" then? How many refunds did you do?

Requested 1/3 refunds, and around 1/3 of the refunds are really done on customer bank account.

[sft234]

They obviously sent another KYC reminder to ALL merchants no matter if KYC done already or not. As example, we finished KYC back in June already (confirmed by them via email) and got another remider a few days ago both via email and notification in the account's top left. After asking in the support center why we got another reminder although KYC done already months ago they apologized and said it's a mistake and all is fine.

[IaES]

They obviously sent another KYC reminder to ALL merchants no matter if KYC done already or not. As example, we finished KYC back in June already (confirmed by them via email) and got another remider a few days ago both via email and notification in the account's top left. After asking in the support center why we got another reminder although KYC done already months ago they apologized and said it's a mistake and all is fine.

and I assume they billed you for their mistake?