Alternatives to ShareIt/MyCommerce/Digital River

[zccKlompf]

Actually I sell my products with PayPro Global.
The onboarding was a piece of cake, quick response time, transparent dashboard and selling report.

The only worry - after the business goes again, products are sold, their support has stopped to react. No response for a week. I hope, I do not need to search for a next merchant of record next month...

No worries. The skype support disappears when the store is set up correctly. We got started with PayPal Pro at the middle of Oct and received three payouts (two per months via Payoneer.)

By the way, for this DR case, don't put all eggs in one basket. Better go with two MoRs to avoid the same issue in future.

Now, we are working with PayPro and Fastspring and both of them are fine. Great support and timely payout.

[sft234]

So far no payment for the September period and also no statement for the October period.
Should be today since there's a weekend tomorrow.

Are they finally done now?

[dfatkvr]

been waiting all month for being on the next round of payments, so hopefully it's only once a month and all money owed will be paid Dec 2?

[sft234]

Still no October period statement today - seems they are done

[ssec]

Has anyone received the sales summary for October?
And September payment?

[OliverDocklight]

Question for the German businesses using Fastspring, since this forum is about DR alternatives, and many others have already mentioned Fastspring:

What we did like about shareit/Digital River (back then when it worked), is how their monthly transfer came with a matching credit note / German "Gutschrift" / as explained here:
https://www.buhl.de/meinbuero/gutschrif ... umgekehrt/

I see that in Fastspring I can create a monthly "Payout Statement". Is this the relevant document that Fastspring provides, comparable to the MyCommerce / Digital River "credit note"? Or is there a different type of receipt / credit note that can be obtained from Fastspring and that is required for bookkeeping?

Thanks in advance for any pointers,
Oliver

[fuseaudiolabs]

Hi Oliver Docklight,

Question for the German businesses using Fastspring, since this forum is about DR alternatives, and many others have already mentioned Fastspring:

What we did like about shareit/Digital River (back then when it worked), is how their monthly transfer came with a matching credit note / German "Gutschrift" / as explained here:
https://www.buhl.de/meinbuero/gutschrif ... umgekehrt/

I see that in Fastspring I can create a monthly "Payout Statement". Is this the relevant document that Fastspring provides, comparable to the MyCommerce / Digital River "credit note"? Or is there a different type of receipt / credit note that can be obtained from Fastspring and that is required for bookkeeping?

Thanks in advance for any pointers,
Oliver

We're in exactly the same situation, i.e. we changed from DR to FastSpring and the monthly/bi-monthly (depending on which payout interval has been set for your account) payout statement is exactly the document you're looking for. Also note that unlike with MyCommerce which is a German company, the payout you receive is VAT exempt because FastSpring is US based.

Hope that helps.

Best,
Ray

[fuseaudiolabs]

Hi ssec,

Has anyone received the sales summary for October?
And September payment?

Nope, same here. I assumed it's due to the fact that my account seems to be in the process of being terminated (all products have disappeared etc.).

Best,
Ray

[Richard_Synapse]

Nope, same here. I assumed it's due to the fact that my account seems to be in the process of being terminated (all products have disappeared etc.).

No, certainly not. Everything is fully working here in the CP.

Richard

[toha]

I didn't contact the support in november. Nevertheless they charged a support fee of EUR 7. Is this the fee for loging in the support center?

[DKSoft]

So, they locked control panel access a month ago and are still charging platform fees...

[HBaergroy]

Just received: MyCommerce Credit Note 30-NOV-2024 [CRN_P]
for the period from 01-NOV-2024 to 30-NOV-2024
The only item is 1 Platform Subscription Fee: 94.96 EUR

[DrOli]

Same for us for November:
- USD100 for platform where they locked us out on 1st of November
- USD800+ for support tickets on questions like:
1. (In progress) Why our control panel is locked (0,5h)?
2. (In progress) Why is refund cancelled (we are asking them to share list of all refund requests and their status as some customer said (we have emails) that DigitalRiver rejected refund) (1.8xh)
3. (Closed) Close our account (2.1xh)

We are preparing invoice for hours that we had to work on their tickets.

[divinglog]

I've also reveived this "Invoice" for November, but I've canceled my account on November 2nd via registered mail to Frankfurt (which was received) and my account is locked since November.

[yps]

My credit note is acutally an invoice, apparently for the refunds I did, plus platform and support fee. But I canceled my contract before MSA 6.3 came into effect.

So time to dispute it...