Alternatives to ShareIt/MyCommerce/Digital River

[Richard_Synapse]

Received a credit note for the November period, but NO statememt for the October period and No payment for the September period

Did you check your spam folder? If it isn't there could be a glitch.

Richard

[icarmon]

I too received the invoice, only note that this "invoice" hasn't a number so it's NOT VALID, just ignoring it.

[sft234]

Received a credit note for the November period, but NO statememt for the October period and No payment for the September period

Did you check your spam folder? If it isn't there could be a glitch.

Richard

There's also no October period statement listed in the MyCommerce panel in the "statements" section

[dimbox]

The same - got their invoice - about 100 EUR fee for nothing plus 200 EUR for support - that is, for demanding payment that has still not been paid

[kvrsof]

I too received the invoice, only note that this "invoice" hasn't a number so it's NOT VALID, just ignoring it.

These are credit note invoices.

There is a number in a form # e5-DE-2024-XXXXXX-YYYYYYY included in each credit note invoice I received where xxxxxx is your account number.

[IaES]

These are credit note invoices.

There is a number in a form # e5-DE-2024-XXXXXX-YYYYYYY included in each credit note invoice I received where xxxxxx is your account number.

Nope. Mine doesn't have that today. I do see that number on previous credit notes and also on their invoice at the end of October. But this latest invoice (on 2. Dec. 2024) has no number of any kind.

[kvrsof]

These are credit note invoices.

There is a number in a form # e5-DE-2024-XXXXXX-YYYYYYY included in each credit note invoice I received where xxxxxx is your account number.

Nope. Mine doesn't have that today. I do see that number on previous credit notes and also on their invoice at the end of October. But this latest invoice (on 2. Dec. 2024) has no number of any kind.

These are first credit notes I received. I never received any credit notes before. All accounts are supposed to be closed since I rejected new MSA but they are still applying platform fee and support fees which are introduced with 6.3 MSA. Criminals.

[xmstkvr]

So if anyone wants to have their stores, running on their websites and if you prefer not to have a "middleman" running your store drop me a PM.

I am running a company for now almost 10 years. I have successfully finished quite a few projects. Some were actually from audio businesses (companies selling plugins). Most of the projects are running on Woocommerce which is open source but most of the time you need a specific setup and custom or paid add-ons.

And no, contrary to the anecdotal benchmarks, if you have a developer which know what he's doing you can have a large-scale store or a small-scale store. Without trying to sound pompous, even the Native Instruments store would be considered a small-scale store for a serious developer.

p.s. I realize this is my first or second post but like I said I have a company and client portfolio and you can validate my work.

PM me for a discussion.

[pbesong]

I closed my Digital River account today via their customer support chat after 2 months and 2 support cases submitted and never got payment for sales from June through September. I got an invoice from them today for $100 platform subscription fee for November and $484.70 for Digital River client support. I wouldn't have needed client support if they'd have paid me. I did do the KYC documentation (a second time) and they confirmed and approved it last month. I'm done with them. Just waiting to hear of a class action lawsuit against them which i'll join immediately. Let me know if this is in the works. This is outright thievery.

BTW, i've already been paid for sales I made last month through FastSpring. No monthly fee and they pay every 2 weeks.

[yps]

but most of the time you need a specific setup and custom or paid add-ons.

Plus a tax registriation in every single country you are selling to. Plus someone who calculates all prices based on the location of the buyer, and manages tax filing and timely payment to the respective local authorities.

You are not offering that as well, are you?

There is a reason why we sell through an MoR.

[xmstkvr]

Plus a tax registriation in every single country you are selling to. Plus someone who calculates all prices based on the location of the buyer, and manages tax filing and timely payment to the respective local authorities.

You are not offering that as well, are you?

There is a reason why we sell through an MoR.

I knew what to expect in advance. I have been learning KVR for years. I know the treatment here. Which is why I suggested anyone contact me directly.

I placed a bet on how long will it be needed for a "KVR forum business expert" to pop out. My bet was the same day. I won just so you know. You won me a meal. Not much but there it is.

To address your supposed expertise in how do I intend to solve XY?

In the same way, there's a reason I have a company working in the exact field of the business I told you about and I will politely assume you don't know what are you talking about. Judging by your response it is quite clear.

My company is in the EU and I work with clients across the globe. It is very crucial thing for my business to know intricate details on taxes and how a store should properly charge them. I will politely tell you not to spread misinformation on the issue you don't know anything about.

On top of that the so-called issues you are trying to raise have been dealt with in a very elegant way decades ago. They are seamless.

By your logic Native Instruments (EU) Universal Audio (USA) or JRR Shop (USA) should have a "tax registration" in every country. Ask them do they have it. Has it really ever occurred to you that you got this wrong? Can you really imagine Universal Audio owning a TAX registration in Russia or China

Look I know I am on KVR where everyone is an expert in everything. You could just try to send me a PM and ask me how I intend to solve XY's situation if there is any at all - and you would be able to score my competence easily.

So anyway in case you try to steer:

"a tax registration in every single country you are selling to" - nonissue. Absurd. Not correct anyway. Don't trust me? Ask JRR (USA) or NI (EU) or anyone in fact do they have what are you trying to claim they should have (I'll save you time - the answer is no because it doesn't work like that and it's not needed)

"Plus someone who calculates all prices based on the location of the buyer, and manages tax filing and timely payment to the respective local authorities." you got it completely wrong. No wonder you are paying 3rd parties to deal with you. I just hope they charge you stuff you didn't ever need in the first place. It certainly seems so.

Let's break it down further:

"Plus someone who calculates all prices based on the location of the buyer" : When you buy something online have you ever realized that in 99.99.99.99% of online stores, they ask you for the Address You wouldn't believe but we live in 2024 and almost 2025 - there's an API for store owners that can fetch all country TAX rates in less than a second. The power of computers these days

Just in case you think it's rocket science - it is not - Based on buyer localization and transactional categorization (provided by the buyer) a B2B or B2C transaction is then calculated. Depending on the buyer's location and type of transaction a TAX is added, or deducted (depending on several factors), or sometimes there's no correction. It depends are the prices that are displayed in the store - displayed with tax or without tax. There is no universal rule because some countries demand prices to be displayed with tax included, sometimes this is not the case. It really depends.


"and manages tax filing and timely payment to the respective local authorities."
You do realize that store or business owners selling B2B or B2C are reporting and eventually paying their taxes to their governments or the governments of their subsidiaries? I was reading this four times and I still don't understand what are you suggesting.

For sure stores or business owner need to report their figures B2B or B2C to TAX authorities in their own residence (or residence of their subsidiaries) but that's not the problem of running the store anyway.

What are you really that uninformed not to think there's an automation process in the store that can send you all your sale figures, rates, and whatnot, each and every month until the end of the fiscal year, in the exact same format your TAX agency demands? Man, we are in 2024 - you can do this on autopilot basically. I can even create a blue button for you that will do that

Or are you suggesting that business owners should pay something to the tax authorities of their buyers across the globe? You would have to be a nutcase to think that is the case, but seeing how you think that this is the case "Plus a tax registration in every single country you are selling to" - I wouldn't be surprised about it.

Anyway, thanks for the hard work.

[yps]

Or are you suggesting that business owners should pay something to the tax authorities of their buyers across the globe?

Assuming we talk about downloadable software ("digital goods", "electronic service", whatever you will call it) here - yes, exactly. You didn't know that? Good luck then...

I am absolutely positive that the big software vendors, selling directly to end users, have a proper tax registration in every country they sell to. Because they would be committing tax fraud if they hadn't.

That being said...

- For B2B, there are reverse charge schemes in most countries (but not all of them, for example South Africa will only implemented it in April 2025).

- But for B2C you will always have to pay to the buyer's country's government, at their rate, if the local laws demand it.

- Some countries have a certain annual threshold, and as long as you stay below that, you don't have to charge VAT all.

- For B2C sales inside EU, there is the "one-stop shop" system which facilitates the process because you can route the money through your local tax office, but technically, you still pay to the buyer's country.

For me, selling through an MoR means that I don't have to worry about all of the local laws, worry about my shop doing the localization and caluclations correctly, and worry about the paperwork that it involves. I'm happily paying my MoR the extra 2% (on top of the raw credit card and PayPal fees I had if I sold directly) for giving me peace of mind.

[divinglog]

We had some hope that things turn back to normal after they finally paid the August period on November 11th and statements so far always came in on time (so end of following month).

Most like me still have not received anything since July.

Did you complete KYC with confirmation from them?

I completed on October 2nd, but no confirmation yet. I just uploaded it again in support center, but we all know this is just wasted money. A few more questions and they don't owe me anything and I have to pay them.

[DesertNomad]

We received an invoice today as well. $100 subscription, and client support of 377.40 with no details. It's all BS as we have not been paid since July. These guys need to be in a German prison.

[Tone2 Synthesizers]

Has anyone received the payment for September or October?
Instead I received an invoice for November today. They charged me fees for asking when I would receive the missing payments. Not sure if such methods are legit...