Alternatives to ShareIt/MyCommerce/Digital River

[a101]

If anyone is interested we integrated with Paddle in September 2024 and since then we are super happy with their services.
It took us two weeks to integrate with their system. We get (free) Paddle engineering help (unlike DR paid help) and our monthly income get paid in several currencies every 6th to 8th of the next month.

Paddle is so much more ahead of what Digital River was before the ultimate scam.

What is the bounce rate compared to DR?

[sft234]

It seems that there's no money left anymore at DR.
Even those who completed KYC confirmed haven't received any money anymore now -
and not even a statement

That's the end

[quikquak]

I get all the statements, they last paid me on July 15th.

[dfatkvr]

I've got a Christmas card from my new payment provider. You too?

Yes, BMT Micro is great with working with vendors and hands on when customers call and need help with ordering or manually handling PO's from large companies who like the personal communication.

[Ilmar]

I suggest FastSpring
Doubled orders with their popup-checkout when compared to MyCommerce (It seems like MyCommerce was f**king with me llong time)

[grujicd]

What's your target, B2B or B2C? I always thought these checkout variations don't matter for B2B, when decision is made, someone's job is to purchase it no matter what.

[Ilmar]

B2C

[sft234]

I suggest FastSpring
Doubled orders with their popup-checkout when compared to MyCommerce (It seems like MyCommerce was f**king with me llong time)

So you think this is because of the popup-checkout?
Do you have VAT included or added?

[IaES]

We have a webhook for failed orders. Sometimes customers send a screenshot of a failed order.

Hook both:
order.canceled
order.failed

Mostly you get "order.canceled" that is even not visible in the control panel but customers see the error when try to order and the reason for failure is RISC.

@DKSoft
When you get the order.canceled hook do you get any customer data such as name, email address etc?

[IaES]

. . .
. . .
Update: Our support calls to FastSpring were finally answered and solved.

Was your support call about number of failed orders? What was the solution?

[sft234]

I suggest FastSpring
Doubled orders with their popup-checkout when compared to MyCommerce (It seems like MyCommerce was f**king with me llong time)

So you think this is because of the popup-checkout - or generally because of a different MoR?
Do you have VAT included or added?
Maybe this makes a difference too...

Someone else has reported the exact opposite, so that sales dropped dramatically after switching from DR to FastSpring because of rejected customers

[Ilmar]

Generally better checkout experience not leaving the main website. Taxes included for all countries except US and Canada excluded. All currencies accepted with auto-conversion.

FastSpring generally rejects russian customers and cards only (due sanctions)

All rejected orders can be manually verified by customer service (good service) but there has been only few sucn an issues.

After all MyCommerce already had one star in Trust. Pilot and bad reviews and scam accusations before their recent scam. I had customers that said hey would buy if other options than My Commerce was provided.

[Ilmar]

Generally better checkout experience not leaving the main website. Taxes included for all countries except US and Canada excluded. All currencies accepted with auto-conversion.

FastSpring generally rejects russian customers and cards only (due sanctions)

All rejected orders can be manually verified by customer service (good service) but there has been only few sucn an issues.

After all MyCommerce already had one star in Trust. Pilot and bad reviews and scam accusations before their recent scam. I had customers that said hey would buy if other options than My Commerce was provided.

[DKSoft]

@DKSoft
When you get the order.canceled hook do you get any customer data such as name, email address etc?

Yes, you get all the information (customer, email, product...) in the order.canceled hook.

One of the support calls was related to a rejected order - FastSpring after that whitelisted the customer's email and the customer reordered with success.

The problem is that some customers will not respond to your emails and they are lost because of such order rejection.

Rejecting happens all the time with all MoRs and some MoRs will not even give you any notice or possibility of a hook to know this - e.g. in Stripe (and probably also with other low-level payment providers - not MoR) you always see if the order fails and you also have the possibility to tweak fraud check rules.

Generally, MoRs reject more than payment providers. So we are losing a lot of money this way and we don't even know how many orders get rejected.

[microserver]

What's mean of MoRs? I saw it many times in this thread.