Alternatives to ShareIt/MyCommerce/Digital River

[alexcmn1]

>In the mean time I'm preparing to send payment to Digital River.

Why don't you ask them to pass your KYC? They have changed addresses, CEOs, managers, you cannot be sure that you are not transferring your money to a terrorist organization witout KYC.
And, of course, you need to charge them for KYC, for 184usd/hour, for example.

[twister336]

No, that's not that clear: They could also terminate the contract with you at any time to get rid of you. They don't have to wait until you terminte the contract.

True. In fact back in April they told me they were closing my accounts because they were not profitable to them. I then created a FastSpring account but then MyCommerce contacted me again and told me it was a mistake and I could keep my accounts.
In hindsight I should have moved to FastSpring then...
As for the payments, I have not received them. All previous payments except one came on the same day the payment notification was sent.

[grujicd]

> I'm sure some would've just kept whatever they have.

The first reason is it's not right to keep that money - I refunded on my own free will, they sent me some money by mistake which didn't belong to me anymore.

The second reason is keeping it would expose me and my company to a lawsuit or calls from collector agency or something similar in the future. I'm not looking forward to defending in front of German or USA bankruptcy court. That could easily cost more than this payment, and plus I would have to return it anyway. Frankly, I was terrified of that possibility.

And the third reason is I can mentally detach from this mess, monetary loss is one thing, but thinking about this for months instead of working on business is a different kind of loss. Yes, I didn't reclaim all the money, but now it's spilled milk and I want to move forward.

I wish all of you to find a way to leave this behind and move on, if possible. We're a bit spoiled with our virtual software businesses. Typical business deals with frauds, late payments, other kinds of losses all the time, and we never had to deal with something like that until now. If you have a way to survive this cash flow crisis, in few months or years this will be just a bad memory.

> Why don't you ask them to pass your KYC?

Sure, I could do to them all that they did to me, but then it would increase chances of ending up in bankruptcy court. I'm trying to be pragmatic. Btw. even this "I want to return money" took weeks for them to respond.

[jcq]

I don't understand why some people expect us to pay the invoices they send! They don’t pay their vendors, they don’t process all requested refunds, they don’t honor the contract, and they fail to maintain basic communication—nothing at all!
They send me the same invoice every month that you do. I haven't closed the account, yet they blocked my access to the control panel. The balance is positive for me, and I’ve asked them to pay me, but still, nothing... Why should I pay their invoices?

They can keep sending invoices, but I will never pay, especially since they won't pay us! I consulted with an attorney for advice, and the conclusion is straightforward: they are within their rights, and now that this has shifted from the EU to the US, there’s not much we can do—unless your balance is $1,000,000!

[sft234]

Yup - as long as the total owed balance is positive I never would pay anything to them.
They can subtract it from the sum THEY owe you.

[sft234]

No, that's not that clear: They could also terminate the contract with you at any time to get rid of you. They don't have to wait until you terminte the contract.

True. In fact back in April they told me they were closing my accounts because they were not profitable to them. I then created a FastSpring account but then MyCommerce contacted me again and told me it was a mistake and I could keep my accounts.
In hindsight I should have moved to FastSpring then...
As for the payments, I have not received them. All previous payments except one came on the same day the payment notification was sent.

Maybe they thought it's hard to find an alternative to them.
Fact is that most of us were able to switch to a new MoR in no time.
Maybe they completely underestimated this...

I'm still asking myself if they intentionally tried to get rid of the small merchants or if all the ridiculous fees and limits only were introduced to collect & save money to improve their obviously desolate financial situation.

But fact is that even small mertchants bring quite a bit of money in the sum, and there's almost no additional cost to let them operate if the system works already and if no support is needed. When you kick them out the money is lost but not much saved. So a bit idiotic.

Also I'm asking myself if they do the 60 (effective 70) days payout model only to the small merchants. This since I can't really believe a major software company who has running costs like wages of employees could accept being paid out only 70 days after a sales period. NO WAY.

[Richard_Synapse]

Yup - as long as the total owed balance is positive I never would pay anything to them.
They can subtract it from the sum THEY owe you.

Of course. But some apparently have a negative balance due to refunds and getting paid at the same time. At least this is how I understood it.

Richard

[grujicd]

That's right. Those who refunded and later got July payment are in that boat.

[a101]

Does anyone have any information on how often the KYC will now need to be taken in DR?

[sft234]

Someone said every year

Everytime the money frozen for months

[a101]

Someone said every year

Everytime the money frozen for months

It can't be a year, since I last passed in September 2023.

[sliguyhfx]

I've been following this thread for a while, and this is my first post. I am hoping that it will be a positive one. I am also a long time DR vendor, first with SWREG then onto MyCommerce. My team and I haven't received a penny since this whole debacle started. Like many of you, I received a payment notification two days ago, the first since July. This morning, I went to the MyCommerce control panel, and ran a report the Reports - Accounts - Publisher Accounts menu. It showed all the amounts owing, but no payment. As of this afternoon (Eastern Time), it is showing a payment has been issued, only for July. No payment received yet, but the fact it shows anything is progress, I think. This whole thing has been like one never-ending mind game. My team and I moved to a new MOR last month, and it's been great so far. Hopefully this message reaches those who need a little uplift.

[alexgn]

I did KYC only can once, was requested in July this year. Used ShareIt for 20 years or more now.

[sft234]

Someone said every year

Everytime the money frozen for months

It can't be a year, since I last passed in September 2023.

So then whenever they don't wanna or can't pay

[IaES]

. . .
. . .
- in the mean time they also asked to be paid back that exact amount - their invoice minus credit notes for August and September. I insisted that they confirm that they accept mutual settlement and that there will be no more obligations.
. . .
. . .

You said you sent letter by post and via the solution centre.

Did they respond directly to your letter or did they just scan the letter into the solutioncenter as a ticket?

What were the costs for the solution centre by the time they agreed that you could Off-set credit notes against invoices?

I refunded most orders but left a little in the account to cover their fees. I want them to just Off-Set credits against Invoice and let me go without adding more fees.