Alternatives to ShareIt/MyCommerce/Digital River

[IaES]

We had the payment one day before this notification
So the money for the September period. It was paid on December 11th.
The related notification came in on December 12th.

Since someone said on the 11th he was paid we checked our bank account.
And there it was.

September? So you already had July and August?

Sounds like you've now had the missing months. Lucky you.

I haven't had anything yet so I assume the two notifications I got were for July and August

[IaES]

So. Last week they sent an invoice for the platform fees and support costs. The address on the invoice was their Scheidweilerstr 4 in Köln. I know they'd moved to Frankfurt but the address on the invoice was Cologne so that's where I sent my letter rejecting that invoice.

Today the UK mail service tracking says "The item is being returned to sender because the recipient is no longer at that address

That sounds like there's nobody there at all anymore. They've gone.

But the German tracking says (my translation) At the wishes of the recipient the item is being forwarded to a different address.

I suspect that 'different address' is back to me (my address was on the back of the envelope)

But the text "Auf Wunsch des Empfängers" (At the wishes of the recipient) suggests that there is somebody at that address, or a notice on the door, that simply refuses to accept post now.

[alexgn]

My last letter was not delivered yet after 7 days now to the cologne address. It also shows it got redirected, but no final confirmation for receipt yet.

[IaES]

I was given an address via Digital River's online chat as:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4AB.
However, this has an incorrect postcode. The correct address is:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4A 4AB.
I posted my letter tracked and it was redirected to somewhere else (address unknown).
However, the letter did arrive since Digital River scanned every page (the letter, plus my invoices to them, plus copies of their statements to me) and added the scan to my "case".

The July and Aug payments arrived in my business bank a/c as usual (well, apart from being miles overdue).

Digital River have not as yet closed my a/c and still owe me for Sept and Oct (but fortunately for me as it turns out those months had poor sales). I do not believe anyone at DR has read my letter, and that the payments I've received have been down to good luck and DR's automated processing rather than due to any communications from me to them.

I assumr your contract is with DR GmbH? But you sent letter to DR UK in london?

Yes to both. AFAIK they're both subsidiaries of DR Inc.

Do you think that your letter to the DR in the UK had any effect?

[uk_drmc_customer]

I was given an address via Digital River's online chat as:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4AB.
However, this has an incorrect postcode. The correct address is:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4A 4AB.
I posted my letter tracked and it was redirected to somewhere else (address unknown).
However, the letter did arrive since Digital River scanned every page (the letter, plus my invoices to them, plus copies of their statements to me) and added the scan to my "case".

The July and Aug payments arrived in my business bank a/c as usual (well, apart from being miles overdue).

Digital River have not as yet closed my a/c and still owe me for Sept and Oct (but fortunately for me as it turns out those months had poor sales). I do not believe anyone at DR has read my letter, and that the payments I've received have been down to good luck and DR's automated processing rather than due to any communications from me to them.

I assumr your contract is with DR GmbH? But you sent letter to DR UK in london?

Yes to both. AFAIK they're both subsidiaries of DR Inc.

Do you think that your letter to the DR in the UK had any effect?

No, none whatsoever. My letter was scanned and added to my "support" case and no action taken.

However, I created a new support case with the subject: Pay me the £xxx you owe me and close my account. and a couple of days later they acknowledged as follows: We forwarded your account termination to our internal team for further assistance. You will receive an update for this request directly from the team..

They still haven't closed my a/c however. But they have paid me for Jul, Aug, and now Sep, so I'm hoping to get Oct (my last month of trading) in Jan.

[IaES]

Do you think that your letter to the DR in the UK had any effect?

No, none whatsoever. My letter was scanned and added to my "support" case and no action taken.

However, I created a new support case with the subject: Pay me the £xxx you owe me and close my account. and a couple of days later they acknowledged as follows: We forwarded your account termination to our internal team for further assistance. You will receive an update for this request directly from the team..

They still haven't closed my a/c however. But they have paid me for Jul, Aug, and now Sep, so I'm hoping to get Oct (my last month of trading) in Jan.

You said you sent letters to both UK and German addresses. Do you think it was the UK one that had your letter scanned onto the solutioncenter/support case? Or, most likely, the german one?

I just hate the idea of posting to the support case because they just charge $$$. But if writing to them has the exact same effect then I may as well post into the solution centre - then reject the invoice they send for the support fee.

Last time I opened a support case their bot said that the message had been passed to the relevant department. Then the bot came back every 2 days saying "We still haven't heard from the relevant department" and the $$$'s went up. After that happened a few times I closed the case myself because nothing was ever going to happen.

[uk_drmc_customer]

Do you think that your letter to the DR in the UK had any effect?

No, none whatsoever. My letter was scanned and added to my "support" case and no action taken.

However, I created a new support case with the subject: Pay me the £xxx you owe me and close my account. and a couple of days later they acknowledged as follows: We forwarded your account termination to our internal team for further assistance. You will receive an update for this request directly from the team..

They still haven't closed my a/c however. But they have paid me for Jul, Aug, and now Sep, so I'm hoping to get Oct (my last month of trading) in Jan.

You said you sent letters to both UK and German addresses. Do you think it was the UK one that had your letter scanned onto the solutioncenter/support case? Or, most likely, the german one?

I just hate the idea of posting to the support case because they just charge $$$. But if writing to them has the exact same effect then I may as well post into the solution centre - then reject the invoice they send for the support fee.

Last time I opened a support case their bot said that the message had been passed to the relevant department. Then the bot came back every 2 days saying "We still haven't heard from the relevant department" and the $$$'s went up. After that happened a few times I closed the case myself because nothing was ever going to happen.

I never sent any letter to Germany, only to UK. However that letter was redirected (I don't know where), but did end up being scanned & added to my case.

I don't accept any subscription or support charges because I rejected the 16 Oct contract, although they have still deducted for both on my Oct sales statement.

[dani254]

Does anyone know how I can close or cancel my Digital river account? How did you do it? I can't find it in the control panel .

[sft234]

Does anyone know how I can close or cancel my Digital river account? How did you do it? I can't find it in the control panel .

You can't close it - that's the tiny written part in the contract.
You must pay that that $100 monthly fee forever until you die plus $185/h support fee whenever they like to work on your unsolved cases which will never be solved forever and ever.

[StefanMC]

Easiest to close the account is to just open a support ticket. I opened mine 3 weeks ago. They confirmed the account will be closed. Nothing much really happened since then, still can log-in to my account ... 0.81hrs worked on it. But legally they confirmed receipt and accepted the termination.

I also got my December 11th email payment notification ... which surprised me a bit since others here mentioned MC will withhold any money for 180days if the account is terminated. The MyCommerce account report shows that July/August will be paid out. July/August makes up for most of the money they owe me (September sales was a bit slow, and i switched over to Paddle in October). No money arrived yet, but somewhat hopeful that it's going to happen ... that would be a welcome Christmas miracle!

[zccKlompf]

Some of us got Payment Notifications on the 11th December. I got two.

Has anyone actually had any payments after those notifications?

Received payment notification on Dec 11 and no money in our bank account. If it was not deposited in next two days, this means DR lies to us again. We also saw the money was paid to us from the Report section of control panel.

[sft234]

Maybe there's no money left in this round.
So you can hope for the next payout round in January. IF there's a January for DR....

[zccKlompf]

Maybe there's no money left in this round.
So you can hope for the next payout round in January. IF there's a January for DR....

If the payment does not appear at the end of tomorrow, then the payment notification is just a lie!

[Gh65b]

Something must have triggered the "billing" entry in the reporting, and the email was probably generated and sent to us after this trigger. If the money is not in our accounts soon, it seems obvious that the money was recorded as paid out, but went somewhere else. We will probably not see a cent more. It is gone... It would be an absolute disgrace and crime. Better than a class action lawsuit, we would track down the CEO ourselves... (

[Gh65b]

https://www.similarweb.com/website/orde ... m/#ranking

The order domain >order.shareit.com< is rapidly losing visibility and traffic. I suspect the drops have been sucked.