Alternatives to ShareIt/MyCommerce/Digital River

[IaES]

A few people mentioned getting Payment Notifications on or around the 11th of DEC.

I got two on that date and assume it would be for July and August.

But now I remember - I got the July notification on the normal day in August. But no money ever came.

So the two I got on the 11th DEC would have been notifications for AUG and SEP.

But none ever resulted in any money.

[twister336]

I did not receive a payment notification in August. Instead three days after I should have received that notification I received the 'important information about your payment' doomsday message.

Now I just received an 'Important final reminder' message from them warning me that if I don't complete the KYC they will hold my payments until I do and deactivate my account...
This was for my second account (originally RegNow). I indeed never bothered to do the KYC for this account because it was not generating much revenue.
I did not get the message for my other account (originally ShareIt) where I did do the KYC for so that confirms they are no longer using the KYC thing as an excuse to hold the payment.

I never seen a company turn against its own customers the way Digital River does

[Christian67587]

We sent a letters to the Cologne and the Frankfurt address disputing the invoice and asking for money for August and September.
One of the letter got scanned and someone contacted us from ordersupport@mycommerce.com that they received the letter. But they point me to the solution center, but there, I don't see my latest letter.

The letter my lawyer dropped at their address was not acknowledged by showing up in solution center or getting a response.

Seems they redirect mail somewhere else. So I'll ask the lawyer to send again by mail, so the redirect happens for it, too.

[quikquak]

I did not receive a payment notification in August. Instead three days after I should have received that notification I received the 'important information about your payment' doomsday message.

Now I just received an 'Important final reminder' message from them warning me that if I don't complete the KYC they will hold my payments until I do and deactivate my account...
This was for my second account (originally RegNow). I indeed never bothered to do the KYC for this account because it was not generating much revenue.
I did not get the message for my other account (originally ShareIt) where I did do the KYC for so that confirms they are no longer using the KYC thing as an excuse to hold the payment.

I never seen a company turn against its own customers the way Digital River does

Their initial KYC emails were not personal, not showing my name or client number at all. I thought it was a Phishing scam for ages.

Since leaving Siris Capital, their old "private equity firm", they needed to confirm who you are. Which makes sense, but the way they went about it stinks. Using AI fronted communications for clients is a terrible idea.

[yps]

We sent a letters to the Cologne and the Frankfurt address disputing the invoice and asking for money for August and September.
One of the letter got scanned and someone contacted us from ordersupport@mycommerce.com that they received the letter. But they point me to the solution center, but there, I don't see my latest letter.

The letter my lawyer dropped at their address was not acknowledged by showing up in solution center or getting a response.

Seems they redirect mail somewhere else. So I'll ask the lawyer to send again by mail, so the redirect happens for it, too.

The Frankfurt address is an office of TMF Group, a contractor that scans and forwards all letters.

The Cologne address appears to have a permanent redirection order to Frankfurt, for all mail delivered through Deutsche Post.

Is there still a physical mailbox in Cologne, where your lawyer dropped the letter? Maybe they don't check it anymore. Would have been a good place to have some yellow Mahnbescheid letters delivered

But now that they have changed their official registered address from Cologne to Frankfurt recently (even though the Cologne address is still written on the statements), all official communication should be sent to Frankfurt.

[zccKlompf]

We completed KYC via support ticket last month and paid more than 2500 USD for the poor service. Two hours ago, we received KYC reminder again for all accounts, what is the hell with this company!!!

Important final reminder: Immediate action is required for account verification

Important: This email is a final reminder to complete your KYC verification by December 31, 2024. If you do not complete the KYC process, payments will be withheld until we receive the necessary documentation. If you fail to do so, your account will be deactivated. It's important to take action to ensure uninterrupted access to your account.

[Gh65b]

deception

[alexgn]

We completed KYC via support ticket last month and paid more than 2500 USD for the poor service. Two hours ago, we received KYC reminder again for all accounts, what is the hell with this company!!!

They hope that you create another ticket for asking about the completed KYC. So they can charge you again with the stupid automated answers that resolve nothing and only tell you that they reached out to someone......

[Pozo]

Has anybody had any success so far getting money back by involving a lawyer?

[ssec]

You can file a complaint with your outstanding amounts via the Better Business Bureau in Minnesota. DR seems to be answering via them.

https://www.bbb.org/us/mn/minnetonka/pr ... 4-38000919

[jonjbar]

I have "some" hopes for a 15th of December payment, meaning 16th or 17th as banks are usually closed on Sundays and Mondays. Here is why:
- Mid-month was their usual payment time-frame for decades
- Last time I received a payment notification (end of October for July), it got paid. A number of people seem to have received it a few days ago
- Recent letters I've sent them by mail have been rapidly handled in support center and merged into the existing ticket

So there is some kind of "improved" activities there. Fingers crossed..

Sadly, I was wrong as we've not received anything after that notification
So far, we've only received the July payment and are still waiting for the August, September and part of October, minus some refunds that we've done.
We've completed KYC twice this year, and support is still answering some basic BS such as "We are actively working on your request. We'll let you know as soon as we have an update."
I've not lost all hopes as I thought this company would be bankrupted by now but chances are tiny that we'll ever see that money

[hobnob]

You can file a complaint with your outstanding amounts via the Better Business Bureau in Minnesota. DR seems to be answering via them.

https://www.bbb.org/us/mn/minnetonka/pr ... 4-38000919

But is DR doing anything positive?, i.e. transferring the money that is owed to you?

[alexgn]

looks like the finally received my cancellation letter in Frankfurt over the TMF group.
A ticket was created with the solution center with and the letter is attached as PDF document.

My account to the myCommerce control panel was deactivated immediately, without letting me know.
Account deactivation seems to be the only thing they are swift at

[plexuss]

Fastspring. As a customer, I do not use vendors that use Fastspring. I am in Canada and on top of imposing tax they also add a heafty fee at my cost, over and above the exchange rate and usual bank premium. They also wont allow me to pay in USD so I can't use my Paypal balance unless I convert it and lose more money in the exchange. So, just letting you know as a point of consideration. I will seek out other distributors to see if the product is there but if not, I no longer by through Fastspring.

[zccKlompf]

It turns out to be a lie confirmed from official support team.

We apologize for the confusion caused by our previous email. After further review, we would like to clarify that the notification you received was sent prematurely. We are still in the process of awaiting approval for your payout, and it has not yet been processed.