Alternatives to ShareIt/MyCommerce/Digital River

[MichaelPh]

Thanks, but you have shopping cart and contact data on your own site, so we'd have to fill in data first to see the checkout page. I wouldn't want to mess with your processes in that way.

You can enter any data. We have integrated PPG into our site tightly enough so that all interactions take place without unnecessary transitions.

[DesertNomad]

You can enter any data. We have integrated PPG into our site tightly enough so that all interactions take place without unnecessary transitions.

Does PPG allow a web notification to a server so that we an issue a license key? We are looking at Paddle, FastSpring, and PPG in the wake of MyCommerce blowing up.

[DrOli]

You can enter any data. We have integrated PPG into our site tightly enough so that all interactions take place without unnecessary transitions.

Does PPG allow a web notification to a server so that we an issue a license key? We are looking at Paddle, FastSpring, and PPG in the wake of MyCommerce blowing up.

The way how we created integration with PPG is that they will trigger our WebAPI which will generate license key and send it to them which they are forwarding to the customers (of course, only if they are sending correct status codes ).

[alientec]

How many of you have reported the case to the police?

I did.
viewtopic.php?p=9003324&sid=9cac0ff9c2a ... c#p9003324

IMHO there are dozens of victims and hundreds of thousands USD lost.
Am I wrong?

Are there any other threads concerning this criminal activity apart from this one?
viewtopic.php?p=9021600

[alexcmn1]

>How many of you have reported the case to the police?

Honestly, since I don't speak German and I am not in Germany physically, it is difficult, I think that police would like to ask some follow-up questions, and it will end to nothing.

However, I really would like to pay to lawyers (as part of collective lawsuit, I guess) something like up 10% of stolen 40k to hurt and punish thieves.

>Sad to hear that, and the same here. You could feel better if you just forgot about this mess.

Oh, I would like - but they randomly send updates to open tickets and continue to send monthly reports for usage of their platform while Control Panel is frozen - just got one.

[twister336]

Just received the payment report for december.
It includes the carry-over from last summary (October revenue) and 410 euro 'additional services'.
No carry-over from august or september so they pretend as if these months were paid. They sent two payment notifications on the 11th but no money arrived.
I also received a reply from them via the BBB where they again confirm the KYC was completed and reviewed in November.
And their usual BS: "We are actively investigating the cause of the delay and working diligently to resolve this payment issue as quickly as possible"

[alexgn]

How many of you have reported the case to the police?

I have not. Currently I seem to owe them money, but who knows

When all the mess started in June/July 24 with new agreements and KYC this looked all strange to me and I stopped using them for most of my sales. I still had customers which bookmarked the products and purchased them directly. Products were still active in the control panel, but deactivated DR store on my websites. This then still led to sales of 15K over the last 6 month.
Like most here I have not received any money or real support until mid December 24.
This is why I refunded all orders end of November and beginning of December. But then finally on December 11th the money for July, August and September sales arrived.

Problem is that the refunds create a lot of work on my end. I still have not heard back from many customers if the refunds were successful. Refunded orders from November and December I had more luck. 100% of the customers confirmed that they got money back and repurchased.

After I terminated my account they locked my control panel, which I think is not OK according to the contract. When I had still access to the panel all refunds showed success and completed, but I don't think that's correct. If all refunds succeeded then I owe them money for the payout of July, August and September sales which I received on December 11th.

Long story short. Good lawyers are really expensive. And working with a lawyer will cost me also lot of time. In my case its probably not worth it. But on the other hands, this is what DR knows and is speculating for.
With a combined law suit this may be totally different. Or if we all would work with the same lawyers then this could save us all a lot of money and probably come to a better outcome.

[yps]

Latest BS from DR:

In early Devember, I received a Nov 2024 invoice (September to November) from them. It was an invoice, not a credit note, as I did a number of refunds throughout October.

I objected to it, because, because (a) there was no detailed report attached and (b) they charged me platform and support fees, even though I closed our account before MSA 6.3 came into effect.

Today I received the same invoice again, this time with the detailed report (yay!), but still the support fees. I complained and instantly received the following reply:

And for the monthly fees, I have checked, and your account is currently in Awaiting Last Pay.

For Awaiting Last Pay accounts that has been charged for a monthly fee, publisher will be credited back sometime next month.

"Sometime next month", haha! I wrote them, send me a correct invoice and doesn't contain any fees, or I will not pay anything. (They also owe me money, more than the invoice amount, because I still haven't been paid for August.)

[IaES]

Currently I seem to owe them money, but who knows
. . .
. . .
This is why I refunded all orders end of November and beginning of December. But then finally on December 11th the money for July, August and September sales arrived.

I got July's Payment notification as normal earlyAugust but no payment came. Last two payment notifications were on December 11th but no money came for those either.

In October I refunded July, August and September orders.

Problem is that the refunds create a lot of work on my end. I still have not heard back from many customers if the refunds were successful. Refunded orders from November and December I had more luck. 100% of the customers confirmed that they got money back and repurchased.

After I terminated my account they locked my control panel, which I think is not OK according to the contract.

My account login was blocked shortly after I did the refunds. I think they blocked it to prevent further refunds being made.

When I had still access to the panel all refunds showed success and completed, but I don't think that's correct. If all refunds succeeded then I owe them money for the payout of July, August and September sales which I received on December 11th.

I think all of my refunds went through successfully.

Sales report that I received today (Dec 31 2024) still shows the negative balance carried over from October's refunds and platform fees. It does not include the sales since July. So, according to that I owe them money.

Long story short. Good lawyers are really expensive. And working with a lawyer will cost me also lot of time. In my case its probably not worth it. But on the other hands, this is what DR knows and is speculating for.
With a combined law suit this may be totally different. Or if we all would work with the same lawyers then this could save us all a lot of money and probably come to a better outcome.

You've had your payouts 'and' you did the refunds so I would agree that you do owe them money so if I was in your situation I'd just sit tight and wait for them to bill you. Last invoice they sent to me didn't have an an invoice number or even a bank account where I could make payment (if I wanted to - which I don't. Not yet anyway)

I haven't had any payouts at all. I just hope I get them soon. Then, TBH, I'd be happy to pay them what I owe them and just draw a line under this whole thing and get on with my life.

[kvrsof]

Today I received the same invoice again, this time with the detailed report (yay!), but still the support fees. I complained and instantly received the following reply:

Same thing here. The only difference is that I received same invoice for one account today and credit notes were delivered for three accounts. I declined MSA 6.3 and requested cancellation back in September/October.

How did you contact them today? clientsupport @ mycommerce.com ?

I received no error when sending credit note dispute back in November to this email but also no reply.

[yps]

How did you contact them today? clientsupport @ mycommerce.com ?

Through my support ticket from last month which is still open, and had 1.67 „hours worked“ of useless „we are looking into this“ replies until now.

[sft234]

We paid around $900 in total for their useless "support" made necessary by their own faults.
Digital Ripper is a gang of thieves and cheaters.

Owned and led by mafia boss Barry Kasoff

[Christian67587]

You paid? Seriously? Wired bank transfer? Why?

[sft234]

You paid? Seriously? Wired bank transfer? Why?

No, of course not - subtracted from the earned money balance of course.
We never ever would SEND money to thieves.

[Alex7770]

What is the right procedure to close the vendor account with MyCommerce / terminate the service agreement? There seems to be no such option in their web interface, and they charge a lot for support requests.