KVR Audio

toha · Post by **toha** » Mon Jan 06, 2025 12:57 pm

We did the KYC like most people here and still didn't get any payment since July. So don't tell us that this mess is our fault.

vvk · Post by **vvk** » Mon Jan 06, 2025 1:12 pm

We have filed a lawsuit against DR through our lawyers in the Mahngericht. Let's see how things develop. DR is not responding to requests to terminate the contract and is simply ignoring our letters and inquiries through the support portal.

alientec · Post by **alientec** » Mon Jan 06, 2025 1:19 pm

dr01 wrote: Mon Jan 06, 2025 12:46 pm Your MyCommerce account, which is important to us, has been deactivated because you did not complete the Know Your Customer (KYC) verification process...

I've got the same text today.

It's strange to watch injustice happen and not be able to do anything against it.
Poor people in a weak country. Sad...

buttermilk · Post by **buttermilk** » Mon Jan 06, 2025 2:55 pm

Guys, delete all your products from the platform, don't let them just take all your money, close your support issues except the one for closing the account, nothing good will come to you from DR

a101 · Post by **a101** » Mon Jan 06, 2025 7:44 pm

dr01 wrote: Mon Jan 06, 2025 12:46 pm Your MyCommerce account, which is important to us, has been deactivated because you did not complete the Know Your Customer (KYC) verification process required by December 31, 2024. Despite our previous reminders on September 17th, September 24th, October 15th, November 13th, and December 17th, we have yet to receive your documentation. There will be no payouts until the KYC is completed.

Have you gone through the KYC procedure? If yes, what documents did they ask for?

a101 · Post by **a101** » Tue Jan 07, 2025 12:59 pm

Guys, trying to understand how they operate, I have a question. Are there any of you who were not asked to go through the KYC procedure but continue to accept payments from DR?

buttermilk · Post by **buttermilk** » Tue Jan 07, 2025 1:24 pm

The open question is whether they will keep charging their fees after deactivating our accounts, for sure they will do... so boring.

Christian67587 · Post by **Christian67587** » Tue Jan 07, 2025 1:34 pm

I did KYC 2023.
They charge me fees. But all products are disabled since mid October and I am locked out of the website since 1st November 2024. And now I get updates to some support cases about asking for my money every few days.

twister336 · Post by **twister336** » Tue Jan 07, 2025 1:51 pm

My KYC was confirmed in november. They're no longer using that as an excuse to hold the payment.
Instead, they blame the 'slight delay' on their internal accounting team because they're waiting for their approval to add my account to the next payment cycle.
According to their Master Agreement they should have paid within 30 days after the statement date.
I received the statement for the July revenue on August 9 but the statement date is August 1, so they should have paid me on August 31. The 'slight delay' is more than 4 months.

buttermilk · Post by **buttermilk** » Tue Jan 07, 2025 1:58 pm

Close your support cases and request immediate termination of your contract, can be with a new support request.

marc5974 · Post by **marc5974** » Tue Jan 07, 2025 6:01 pm

Hi,

Today I received an email from the sales director of Cleverbridge who contacted me to offer me help to migrate to their solution, having knowledge of the criminal actions of MyCommerce. Like this is starting to become known...

sslsound · Post by **sslsound** » Tue Jan 07, 2025 8:48 pm

marc5974 wrote: Tue Jan 07, 2025 6:01 pm Hi,

Today I received an email from the sales director of Cleverbridge who contacted me to offer me help to migrate to their solution, having knowledge of the criminal actions of MyCommerce. Like this is starting to become known...

Cleverbridge has some monthly minimums, but if you have enough volume they're a great option. We switched to them a few months ago and have no complaints.

IaES · Post by **IaES** » Wed Jan 08, 2025 6:05 pm

Their new contract came in on the 6th January? Did anyone have any email from DR about that taking affect?

alexgn · Post by **alexgn** » Wed Jan 08, 2025 6:10 pm

IaES wrote: Wed Jan 08, 2025 6:05 pm Their new contract came in on the 6th January? Did anyone have any email from DR about that taking affect?

Since they locked me out of my account I have not received any communications from them.

IaES · Post by **IaES** » Wed Jan 08, 2025 6:25 pm

alexgn wrote: Wed Jan 08, 2025 6:10 pm
IaES wrote: Wed Jan 08, 2025 6:05 pm Their new contract came in on the 6th January? Did anyone have any email from DR about that taking affect?
Since they locked me out of my account I have not received any communications from them.

I'm the same. Was wondering if anyone who still has access to their account had received any email notification of the new contract - or are we expected to see it in the contracts area of the control panel menu.

Anyone seen the new contract? Anything interesting in it?

Alternatives to ShareIt/MyCommerce/Digital River