Alternatives to ShareIt/MyCommerce/Digital River

[dfatkvr]

As unfortunate as this situation is, I’m grateful it didn’t happen right after the Black Friday sales or a new product release (I hope it's same for you!). It’s still frustrating and it sucks, but for me, there’s a sense of relief in knowing it could have been much worse.

Happened to us on a major product upgrade, lost the first two and half months of sales from that. Should have just changed right when I got the 60 day nonsense but being a new major release, things were extra busy.

[Pozo]

You do not need an attorney to submit claims with the insolvency administrator. Everybody can submit claims with him on their own. I have done it before.

In order to get a criminal case for delayed insolvency going we need to to file a report with the state attorney or the police. I think now that they have announced insolvency that should be easier than it was in the past months. Sometimes also the insolvency administrator does this if he has sufficient proof. He can even sue Kasoff directly on behalf of creditors.

I think it is probably sufficient to file a report with the state attorney and just submit your claims to the insolvency administrator. Then wait some years for money (I just received some money from an insolvency from 2008).
I am not sure what a private lawyer can accomplish in the moment but I welcome if someone tries this as well.

[johnnyd2]

Dear fellow vendors, do you have "MyCommerce Master Services Agreement" v.6.1 from Contract library ? Could you please share it?

[bensei]

It appears that their system is still operational. On January 20th, we proactively initiated refunds for all orders placed after May 1st (we have not received any payments since June). Currently, about 20% of the customers have received their refunds and made new purchases. However, we are now unable to log in to MyCommerce.

[ssec]

This mob had 6 months to prepare for bankruptcy. I bet they got DR for free when the past owners wanted out. This mob is a liquidator, they do this shit for a job. There will be likely outstanding taxes still due, no money left , and suppliers will be unsecured and at the bottom of the creditors list. So unfortunately I think there will be no money left.
The only option is delayed bankruptcy and go after their assets, difficult but you never know.

[ssec]

If you still have access to the control panel, do massive order refunds

[sft234]

If you still have access to the control panel, do massive order refunds

They blocked the control panel access for ALL merchants.
Also they deleted all product purchase links.

Also for accounts that still were actively used.

Examples:
https://www.jihosoft.com/order/android-recovery/

https://www.de.iphone-to-pc.com/purchase.html

Buy-links dead

[Tone2 Synthesizers]

Dear fellow vendors, do you have "MyCommerce Master Services Agreement" v.6.1 from Contract library ? Could you please share it?

I dumped all old contracts before they automatically replaced them with new ones (without a written agreement). Send me an email to markus[ at]tone2[d ot]com and I send them to you.

[IaES]

The lingering question is why some vendors were partially paid after July and some were not, what was the criteria. There does not seem to be a specific criteria. Did they pay everyone in Germany / USA?

DR's system must have been fully automated. I'm sure there was no human sitting there filling out thousands of online forms telling the bank to make payment to each vendor individually.

I suspect that DR/MC computer zombie was generating the payment reports, as if it was going to pay, and automatically sent instructions to the bank to make the payment but there was no money in the bank. Or maybe occasionally there was a little bit of money from incoming revenue and that allowed some payments to go through. Totally random.

Personally I think they layed off too many people and the good ones left as soon as they saw it coming. The ones that remained just didn't know how to operate the system and the system failed and nobody knew how to fix it so it just ran along haphazardly sending out payment reports and trying to make payments - while somebody at the top bailed out laughing all the way caymen islands with their mega bonus.

[vvk]

The lingering question is why some vendors were partially paid after July and some were not, what was the criteria.

I believe that DR made payments to those who requested payments and followed the formal procedures for making payment demands. Otherwise, the bankruptcy might have occurred much earlier than DR intended.

[quikquak]

The lingering question is why some vendors were partially paid after July and some were not, what was the criteria.

I believe that DR made payments to those who requested payments and followed the formal procedures for making payment demands. Otherwise, the bankruptcy might have occurred much earlier than DR intended.

Yes, perhaps. I did not though. I thought at first they went through the oldest clients first.
Sadly, it could have been a coin-toss, or the whim of an individual - but I can't imagine it being that crazy.

[alexcmn1]

>I believe that DR made payments to those who requested payments and followed the formal procedures for making payment demands.
>Otherwise, the bankruptcy might have occurred much earlier than DR intended.

Actually, no. I know 2 guys who received payments in September, October, November, with amounts 1-5k per months, with KYC completed in 2022 and 2023. They did not have the explanation of the reason of this "favor", but they did not send special payment requests (like threats to go court, or letters from lawyer, etc) or something unusual only tickets "Where is money" around October.
I guess DR made kind of a lottery to send some payments to randomly selected vendors, in order to create uncertaincy and false expectations that next KYC or next round of tickets will resolve the situation.

[alexgn]

Actually, no. I know 2 guys who received payments in September, October, November, with amounts 1-5k per months, with KYC completed in 2022 and 2023. They did not have the explanation of the reason of this "favor", but they did not send special payment requests (like threats to go court, or letters from lawyer, etc) or something unusual only tickets "Where is money" around October.
I guess DR made kind of a lottery to send some payments to randomly selected vendors, in order to create uncertaincy and false expectations that next KYC or next round of tickets will resolve the situation.

Can confirm this. Got a payment in December for July, August and September sales.
KYC done in June 25, did not send them special requests for payments. Only asked them once in the solution center and got the stupid standard replies.

[sft234]

Digital River Ireland:
https://www.irishtimes.com/business/202 ... tal-river/

[ASJPlugins]

Details of a Florida consumer rights class action brought against Digital River in 2023...

https://trellis.law/doc/180537930/compl ... on-f-b-plt

See the name/address of lawyers in the court document. US vendors may be interested to approach them for help. Perhaps they could suggest a way forward for non-US citizens/companies through the US legal system?