discoDSP Corona 6.4.1, Discovery Pro 8.5.5 and OB-Xd 3.7.3 released

[george]

I'm having that reminder every time the plugin is on focus, not only after the first launch.
Really annoying.

We appreciate your feedback regarding OB-Xd. We understand your concern about the purchase dialog.

There was a bug in the time parsing. Please download the demo, which should now display the purchase dialog once every 48 hours and only during the first plugin load. Feedback is welcome at OB-Xd 3.7.4 thread viewtopic.php?t=620015

We would like to express our gratitude for your comprehensive report and your assistance in enhancing OB-Xd.

[Ghostwave]

@DiscoDSP How do I reach support? I've been trying to log into my account for weeks and every time I try using my Customer ID, it gets rejected. I've tried contacting support but my customer ID also gets rejected so I'm basically stuck!
All I want is to get access to my products and check how much the upgrade to Discovery Pro 8 is.

@DiscoDSP Can you help?

[carrieres]

@DiscoDSP How do I reach support? I've been trying to log into my account for weeks and every time I try using my Customer ID, it gets rejected. I've tried contacting support but my customer ID also gets rejected so I'm basically stuck!
All I want is to get access to my products and check how much the upgrade to Discovery Pro 8 is.

@DiscoDSP Can you help?

I have the same problem, can you help me too ?

[george]

We see your account access concerns. For security reasons, we can't address account details in the public forum.

Please submit a request through our official support channel at https://www.discodsp.com/support/ - select Request Type: Tech Support, use "License Access Issue" as the subject, and include your order number or purchase email.

Note that our system requires valid account information to process your request. Our team will be happy to assist once we can verify your purchase. If you don't receive a response within our standard timeframe (24-48 hours), please double-check that the order information you've provided matches our records.

[Ghostwave]

We see your account access concerns. For security reasons, we can't address account details in the public forum.

Please submit a request through our official support channel at https://www.discodsp.com/support/ - select Request Type: Tech Support, use "License Access Issue" as the subject, and include your order number or purchase email.

Note that our system requires valid account information to process your request. Our team will be happy to assist once we can verify your purchase. If you don't receive a response within our standard timeframe (24-48 hours), please double-check that the order information you've provided matches our records.

That's my problem. I used to be able to access my downloads using my "Customer ID" but when I input this number in the "order number" field, it gets rejected. Can't you just give us a support email address we can write to, like everyone else in the industry?

[george]

That's my problem. I used to be able to access my downloads using my "Customer ID" but when I input this number in the "order number" field, it gets rejected. Can't you just give us a support email address we can write to, like everyone else in the industry?

We understand customer concerns about account access. Security protocols require valid verification through our official channels at https://www.discodsp.com/support/. Without proper verification, we cannot process account requests.

We're unable to continue public forum troubleshooting as it may compromise account security. All legitimate customer inquiries submitted through proper channels with valid information receive prompt attention from our team.

Thank you for your understanding.

[mcbpete]

Don't you just fill in your email here of the account you used to purchase the plugin(s) and it pings you the appropriate number(s) - https://www.discodsp.net/members/id/ ?!?

[Ghostwave]

Don't you just fill in your email here of the account you used to purchase the plugin(s) and it pings you the appropriate number(s) - https://www.discodsp.net/members/id/ ?!?

I tried and got no mail back. It's as if my purchase had been entired wiped off their records.
I have proof I own Discovery Pro because I managed to dig out a 7 year old email I had got back from support (and I never sold the plugin)
I just used the only email address I could find to try to reach out to George but I think the whole thing is hopeless. He clearly doesn't want to help.
Thank you for trying to help, though.

[Ghostwave]

That's my problem. I used to be able to access my downloads using my "Customer ID" but when I input this number in the "order number" field, it gets rejected. Can't you just give us a support email address we can write to, like everyone else in the industry?

We understand customer concerns about account access. Security protocols require valid verification through our official channels at https://www.discodsp.com/support/. Without proper verification, we cannot process account requests.

We're unable to continue public forum troubleshooting as it may compromise account security. All legitimate customer inquiries submitted through proper channels with valid information receive prompt attention from our team.

Thank you for your understanding.

What the hell are you on about? Is discoDSP the bloody NSA? There's obviously something wrong with your record of me owning Discovery Pro and your only answer is this???
I've had to deal with bad customer service but this beyond anything I've ever experienced.