A diary of dealing with IK Support; a farce finally resolved more than 5 months later.
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
A full month has now passed since the last response I received from IK. It is over 3 months since I logged the issue.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRAF
- 3030 posts since 12 Mar, 2002 from Central NY
Where's Peter with the typical IK apology, (i.e. BS excuse)?
the secrets to old age: Faster horses, Richer Women, Bigger CPU's
https://soundcloud.com/cristofe-chabot/sets/main
https://soundcloud.com/cristofe-chabot/sets/main
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
Not sure, but at this point I'm not surprised by any 'lalala cant hear or see you' from anyone IK related.CapnLockheed wrote: Thu Jul 24, 2025 5:57 pm Where's Peter with the typical IK apology, (i.e. BS excuse)?
But I must admin, as of earlier today, and that next one-month-of-silence anniversary, Ive now tried poking him a bit. If it goes much longer, I'll maybe poke him a lot more.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRAF
- 11316 posts since 18 Aug, 2007 from NYC
3 months is worthy enough of those pokes.
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
Peter has 8001 posts. I think Im getting annoyed enough to quote quite a few hundred of them.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRist
- 151 posts since 24 Mar, 2020
Peter is anti-customer. When confronted with customers talking about difficulties with plug-ins or bringing up valid frustrations regarding pricing, he just makes excuses and explains things away.
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
Well, believe it or not, after directly quoting Peter here yesterday, I actually got a response back from IK. Amazing timing, eh?
Their email basically said 'we did some stuff to your account, re-authorise and it should work now'
Did that work? Go on, have a guess.
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Correct. Did reauthorisation, reinstallation, tried 'restoring purchases' two different ways, absolutely no f**king change whatsoever.
Their email basically said 'we did some stuff to your account, re-authorise and it should work now'
Did that work? Go on, have a guess.
...
Correct. Did reauthorisation, reinstallation, tried 'restoring purchases' two different ways, absolutely no f**king change whatsoever.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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concealed identity concealed identity https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=215821
- KVRian
- 1060 posts since 21 Sep, 2009
Are you implying that you quoting them led to you getting a response? How would they know which IK account you were?
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- KVRAF
- 5382 posts since 25 Jan, 2014 from The End of The World as We Knowit
The technical term used by economists is “enshittification.” It’s what happens when companies maximise their market share and must extract more profits from existing customers by reducing quality or costs.
Last edited by Michael L on Fri Jul 25, 2025 12:27 pm, edited 1 time in total.
F E E D
Y O U R
F L O W
Y O U R
F L O W
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
In answer to the second, I'd easily be able to look up someone's ticket on our helpdesk system using keywords taken from the details Ive provided in this thread. The product, the missing modules etc etc. I also mention specific datesconcealed identity wrote: Fri Jul 25, 2025 11:55 am Are you implying that you quoting them led to you getting a response? How would they know which IK account you were?
In answer to the first, i'm saying that i find the timing quite amazing. They have only responded to me 6 times in 3 months, with 3 of those responses being on the same day, 5th June. They had only responded to me once since the 5th of June, and as I say that response was a full month ago.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRAF
- 11316 posts since 18 Aug, 2007 from NYC
Congrats!
The process still sucks since they could done this from the beginning.
The process still sucks since they could done this from the beginning.
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- Beware the Quoth
- Topic Starter
- 35449 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
You may have misread; I got a new response but although they claim they did something to my account, nothing has been resolved.
Trancer reported his problem was resolved in his thread, though.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRAF
- 11316 posts since 18 Aug, 2007 from NYC
Still working my way to coffee.whyterabbyt wrote: Fri Jul 25, 2025 1:09 pmYou may have misread; I got a new response but although they claim they did something to my account, nothing has been resolved.
Trancer reported his problem was resolved in his thread, though.
The worst part is at this rate, you’re likely to receive the next response in October.
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- KVRAF
- 11316 posts since 18 Aug, 2007 from NYC
If he wants to use IK plugins, then I don’t see anything wrong with that.
I don’t think they make bad products, but I don’t see them as customer driven. Definitely not that musician first BS.
Despite the marketing of their products, someone there must actually give a shit about how these products work, sound and look, because its decent stuff.
I stopped using IK. I hate the sale/upgrade stuff and simply felt better moving on, but if someone uses these and likes it I would think this is exactly the person who IK should jump at the opportunity to help. Everyone is bashing their products and here’s someone just trying to use what they’ve purchased.
I don’t think they make bad products, but I don’t see them as customer driven. Definitely not that musician first BS.
Despite the marketing of their products, someone there must actually give a shit about how these products work, sound and look, because its decent stuff.
I stopped using IK. I hate the sale/upgrade stuff and simply felt better moving on, but if someone uses these and likes it I would think this is exactly the person who IK should jump at the opportunity to help. Everyone is bashing their products and here’s someone just trying to use what they’ve purchased.