Tried again to contact both Softube and Splice about the issue. Silence at both ends.
Tried to post about getting a refund on the Splice Reddit, and they deleted it.
What is the issue with companies not updating their plugins sold through Splice?
VST, AU, AAX, CLAP, etc. Plugin Virtual Effects Discussion
Moderator: KVR Moderators (Main)
What is the issue with companies not updating their plugins sold through Splice?
2025-02-16T23:58:10+00:00
Is this a software company or Splice issue?
Way back in December I bought Modular from Softube off their website. I've always liked Softube products and I've used them for years. One of my "go to" companies. I purchased Modular because Softube plugins and synths break down into modules for their Modular, and I thought that was a really cool concept. While I bought most of my Softube products either direct or through retailers, I purchased their synth bundle "pay as you go" on Splice.
The issue is that the products I've bought on Splice are not being updated in real time along with what the manufacturers release. I can't use my Softube synth bundle in Modular due to the synths all being versions behind what's currently released by Softube. So, I get a big warning banner and I can't use them in Modular.
I contacted Softube support as soon as the issue came up. There was sporadic communication and I was made an offer through the support email that licenses would be dropped in my account so that I could use their current products. I agreed to that, then crickets. The licenses never appeared. Now I'm being told "new updates should be coming to Splice within the upcoming weeks - I don't have an exact ETA yet".
It's already February, and I still have to wait weeks for compatibility?
I also went through this with Korg and Baby Audio. Waiting weeks and sometimes months to be brought up to the current version vs. what's available on Splice.
Are Splice the ones causing the delay? Or, are companies dragging their feet supplying the plugins to Splice?
Resonant- Serpent
https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=189941
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Resonant- Serpent Resonant- Serpent https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=189941
- KVRist
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- 433 posts since 23 Sep, 2008
Post by Resonant- Serpent »
What sound do dreams make when they die?
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Resonant- Serpent Resonant- Serpent https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=189941
- KVRist
- Topic Starter
- 433 posts since 23 Sep, 2008
Post by Resonant- Serpent »
Softube contacted me and said they were ending their relationship with Splice. They deposited the full updated licenses in my Softube and iLok accounts. I consider the issue resolved.
What sound do dreams make when they die?
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