Do you have any receipts of licenses bought ?casiobioassay wrote: Mon Dec 01, 2025 10:17 amand if you can't log in?VladK wrote: Sun Nov 30, 2025 4:37 pmNot sure what you mean here. iLok user ID is different from e-mail. You can login to your account and change e-mail there.casiobioassay wrote: Sun Nov 30, 2025 12:51 pm I had 2 iLok dongles from 2004. Both got lost and the emails associated with them are not accessable now - I am not even sure of the emails now. What are the chances of getting licences now. I haven't used them for ten years or so.
Otherwise it's going to be tough to expect *any* company to, through customer service, believe that a userID is yours. You need to be able to prove it somehow.
But get in touch with ilok customer service and work with them. They're the ones holding the keys.
