Account Password Reset is not working on MOK Website

[Lance77]

The account password reset is not working I went through the reset process now 8 times, but then I get a name/password is incorrect message.

[r_mok]

Please email us a info [a] mok [dot] com... Chris will need to look into your account details and see what is going on.
Cheers! - Rob / MOK

[Lance77]

Thanks for the info.

[rdw456]

Same issue, more details: I did not forget my password (I use a pw manager) but the site also said incorrect password. I went through the reset process nonetheless, and retried, same message: password incorrect. I'll email per above info [a] mok [dot] com, but sounds more like a system issue versus individual account issue.

[r_mok]

If you can't connect to the registration server, but are able to login to your account at mok.com, you can create an Offline License: https://mok.com/offline_auth

In Miniraze, go to Settings -> Activate -> Offline Unlock
You'll see a MACHINE NUMBER, that is the number to enter on the Offline Activation page at: https://mok.com/offline_auth

Once you have downloaded that license you can Choose the Key File from Miniraze's Offline Unlock window, and you should be good to go.

[r_mok]

Same issue, more details: I did not forget my password (I use a pw manager) but the site also said incorrect password. I went through the reset process nonetheless, and retried, same message: password incorrect. I'll email per above info [a] mok [dot] com, but sounds more like a system issue versus individual account issue.

If you are referring to the mok.com website login, be sure that you are using your "username" to login and not your email address.