I'd rather have a more reasonable reply than what DiscoDSP has offered.

[havran]

RE: activations and deactivations -- can those be managed by the end-user, either in the interface or in their discodsp account?

OR, maybe more relevant to Linux distro-hoppers, do the activations still rely upon a fixed UUID for the hardware as opposed to /etc/machine-id (as is used by Harrison Mixbus)? Not trying to crack your protection scheme, just wondering as a sometimes distro-hopping Linux user.

[Gamma-UT]

I suspect you won't get an answer from DiscoDSP. You asked some perfectly reasonable questions and George just shut them down, together with the thread, which speaks volumes IMO.

As far as I'm aware, there's no way for the user to manage them. IIRC, activation happens during installation rather than in the plugin. My guess is you have to go beg for extras or a reset if you run out after a hardware or major software change.

[george]

Activations are visible in the members area on discodsp.com and are tied to the machine. Activation and deactivation are handled via support ticket, which is why we pointed there in the previous thread. Open a ticket and we will help.

[Vortifex]

Couldn't you have just answered the question? "Product discussion is no longer maintained". I checked and you've actually gone and locked all your product threads (although you did miss one). You really make it difficult to want to support your company. Fair enough if you personally don't have the time to reply to comments here, I doubt anyone would begrudge you that. But why try to lock down all the discussion?

[Teksonik]

From one of the closed threads:

Closing this thread as product discussion is no longer maintained on the forum.

If "product discussion is no longer maintained on the forum" then you shouldn't use the forum to advertise them either.

The bottom line is, you owe allegiance to your paying customers, not the other way around. Never forget who is putting food on whose table.

[IvyBirds]

From one of the closed threads:

Closing this thread as product discussion is no longer maintained on the forum.

If "product discussion is no longer maintained on the forum" then you shouldn't use the forum to advertise them either.

The bottom line is, you owe allegiance to your paying customers, not the other way around. Never forget who is putting food on whose table.

This times 1,000

[CapnLockheed]

It's truly a wonder how some companies remain in business given their hostile attitudes and lack of respect and support for the people putting that food on their table. I could name names but I don't really have to do I?

[FigBug]

It's truly a wonder how some companies remain in business given their hostile attitudes and lack of respect and support for the people putting that food on their table. I could name names but I don't really have to do I?

It's truly a wonder how some customers think a one-time plugin purchase entitles them to a decades of white-glove concierge service, free upgrades, and a developer on call to hold their hand through every minor inconvenience.

[exmatproton]

It's truly a wonder how some companies remain in business given their hostile attitudes and lack of respect and support for the people putting that food on their table. I could name names but I don't really have to do I?

It's truly a wonder how some customers think a one-time plugin purchase entitles them to a decades of white-glove concierge service, free upgrades, and a developer on call to hold their hand through every minor inconvenience.

Jup..+ how in the f*** do certain customers believe the dev's "owe" them something on a public forum....truly weird to me

[BBFG#]

I don't think anyone is asking for "white glove concierge" service. Just basic decency without an orwellian authoritarianism. While I considered buying three of their plugins. These threads have help immensely in keeping me from buying anything.
And at best only one would interest me now. But only when these continual avoidances by the developer get regularly addressed. Seems like good products that could still be improved but not really worth the time or the money. Because of developer attitude. (Founder's Syndrome?)

[havran]

It's truly a wonder how some companies remain in business given their hostile attitudes and lack of respect and support for the people putting that food on their table. I could name names but I don't really have to do I?

It's truly a wonder how some customers think a one-time plugin purchase entitles them to a decades of white-glove concierge service, free upgrades, and a developer on call to hold their hand through every minor inconvenience.

Are you writing as a representative of reFX when you post snippy things like that?

[FigBug]

Are you writing as a representative of reFX when you post snippy things like that?

It's Sunday, it's my own time. It's a service I provide for free.

[IvyBirds]

It's truly a wonder how some companies remain in business given their hostile attitudes and lack of respect and support for the people putting that food on their table. I could name names but I don't really have to do I?

It's truly a wonder how some customers think a one-time plugin purchase entitles them to a decades of white-glove concierge service, free upgrades, and a developer on call to hold their hand through every minor inconvenience.

Only no one is doing that, they are just posting on a Web forum used by the company to communicate with customers that the company in question has a history of doing and continues to do when promoting new products

Posting on a Web forum is anything but white glove concierge service even you do it for fun on the weekend apparently, but thanks for letting me know that I will never consider any reFx product now

If Disco DSP doesn't want to use this forum to communicate with customers or potential customers then they shouldn't use it for marketing purposes which is communicating with customers.

[havran]

It's truly a wonder how some customers think a one-time plugin purchase entitles them to a decades of white-glove concierge service

In the OP I had in fact asked whether license deactivations (for DiscoDSP products) were self-service.

and a developer on call to hold their hand through every minor inconvenience.

In many cases I think a developer should not be involved with customer support or relations.

For readers, we should clarify that FigBug works for reFX (not DiscoDSP), so that his behavior in this thread does not tarnish the reputation of the other company.

[havran]

Activations are visible in the members area on discodsp.com and are tied to the machine. Activation and deactivation are handled via support ticket, which is why we pointed there in the previous thread. Open a ticket and we will help.

Thank you for your reply.