UVI Pricing when using NordVPN

[burkek]

Just beware when purchasing from this company. I use NordVPN in Canada on a Canadian server. UVI's website shows products with USD pricing. I bought one of their products for $49 USD (clearly shown of the credit card screen before hitting submit) but the receipt from them shows I was charged $49 EUR - a $10 Canadian increase. $49 USD today is $69.67 CAN, but $49 EUR is $79.55 CAN. I've contacted them about the issue. Their response was to cancel my license and refund the money without my permission. They are stealing money from everyone who doesn't notice the bait-and-switch.

[billinder33]

Just beware when purchasing from this company. I use NordVPN in Canada on a Canadian server. UVI's website shows products with USD pricing. I bought one of their products for $49 USD (clearly shown of the credit card screen before hitting submit) but the receipt from them shows I was charged $49 EUR - a $10 Canadian increase. $49 USD today is $69.67 CAN, but $49 EUR is $79.55 CAN. I've contacted them about the issue. Their response was to cancel my license and refund the money without my permission. They are stealing money from everyone who doesn't notice the bait-and-switch.

This is more of a payment processor issue than a UVI one. Typically the site uses whatever info is passed through the browser to generate a quote, but at the time of payment it's the payment processor that uses info about you specifically (card issue location, billing address, etc) to determine the currency conversion and exact amount.

Ultimately, UVI doesn't own the mechanics of the transaction. Maybe they could have credited you, but that would open their door to all kinds of location-based claims which would drain endless resources chasing every VPN-related transaction oddity one-by-one. Being a small software company and not a massive multinational institution, they probably just work from a blanket policy that mandates they cancel the order and issue a refund. And that's probably better treatment than you'd get from a large multinational, who'd probably just tell you to kick rocks.

[exmatproton]

Just beware when purchasing from this company. I use NordVPN in Canada on a Canadian server. UVI's website shows products with USD pricing. I bought one of their products for $49 USD (clearly shown of the credit card screen before hitting submit) but the receipt from them shows I was charged $49 EUR - a $10 Canadian increase. $49 USD today is $69.67 CAN, but $49 EUR is $79.55 CAN. I've contacted them about the issue. Their response was to cancel my license and refund the money without my permission. They are stealing money from everyone who doesn't notice the bait-and-switch.

Here we go. Now we have the same bloody discussion in multiple threads.... Tiresome