* WARNING * - Do NOT install new iLok software!

[Kriminal]

Dongles are not our problem; crime is.

Not according to this thread. Do try and stay on topic....

[Kriminal]

double post

[gathda]

Not for me.. Two perfectly working ilok keys have been corrupted.. All I did was download a new license I bought. That worked and i lost almost eveything else. Now that doesnt work but sonnox and a few others are working, I've lost everything else.. Not one of my projects will open without hitting pace auth screens and then crashing the host. I can't work on a single current song right now cause they all use tons of ilok plugs,

I've been hit really hard. 79 ilok plugins has been turned into 34 or less working at present, for two days only three worked! Every single suggestion posted has been tried and followed, but all I get are error messages, unknown or server, also tried installing and syncing on another machine and even connecting via 4g tether in case my hardware router was causing an issue. My iloks have been just about bricked.. They won't answer my emails.

I just spent about an hour on the phone with the iLok people (thanks to Steven Slate helping out) and they got me working (although they told me not sync anything until they give me the thumbs up - I don't know if that applies to everyone). They are working on some database issues and are fixing some things based on what we found (although I'm not really sure what, exactly, the problem is, since they just had me try different things). The error isn't your iLok or your installation, per se. It is on the other end.

I wish I could help you further, but AFAIK there's nothing you can do client-side to make it work until they get some fixes out.

GD

[ATS]

epic, epic fail.

[SODDI]

...saying what you said there - and this applies to all dongle haters - is almost the same as saying you support piracy.

THAT is near as much of a stretch as American Senators have been making this weekend.

"Of course we had to tap EVERYONE'S phone in America - otherwise the terrorists would have won."

[camsr]

Happily using C/R, registered, and hopefully soon token based plugins.

[kmonkey]

Happily using C/R, registered, and hopefully soon token based plugins.

I ordered some plugs from JRR blowout, installed their new software, redeemed licenses, activated, everything working super fine. All licenses fine.

Ilok2 and win64 here.

No problems.

I feel sorry for people having problems.

[ObsoleteAcc99]

[DELETED]

[ObsoleteAcc99]

[DELETED]

[sqigls]

"We have let you down and we know it. We could have done a better job communicating that we were hard at work to fix the issues some of you have been having and for that we are truly sorry.
We handle tens of millions of licenses for users, some stretching back over a decade with legacy code. Whilst we have worked to ensure a seamless transition, some issues occurred."

Don't you think, if you were a company that handled tens of millions of licenses for your customers, that you might have at least ONE employee who had 5 minutes up their sleeve that could quickly post on your brand new webpage something to the effect of "we are having a few troubles here at iLok, don't sync your iLoks until we update the new software"...?
or better yet, just remove the installer download link from your page?

What a load of horseshit.

[ObsoleteAcc99]

[DELETED]

[Compyfox]

So... to sum thngs up.


a) the iLok issues seem to be a database issue
b) the developers of the tools are already on the issue, and allegedly warned their customers (since I am a Slate Digital and SoundToys user - I did NOT get any mails with a warning btw! but hey, it's on their blogs and twitters that I do not read!)
c) nobody informed the masses, it was a user and a company selling licenses


The issues:
a) according to users, iLok gives a f*ck (doesn't matter if it's in terms of informing people, or fixing the issues)
b) it's constantly iLok's fault and all USB copy protection schemes shall burn in hell (however C/R is fine, so are token systems, Watermarks, managers, etc).
c) it's troublesome to even post "we have issues - do not sync" on the page of the iLok users (companies, iLok itself)
d) apparently, this only applies to a certain fraction of users again(!), but it's still a problem for everyone.



THREAD SUMMARY:
iLok sucks, don't support them, this is unprofessional, iLok is to blame.
DO NOT EVER SUPPORT COMPANIES THAT USE iLok!



Personal summary:
This all is overhyped BS yet again! They (iLok) are working on it, the companies try to get down to the issues as well. However, iLok's faux-par is worse than other other faux-par in the copy protection system schemes before (Waves, Kjaerhus, Native Instruments also had some hickups, IK Multimedia's 'run as admin' bug and Mac issues, etc). So they shall burn, because USB license keys constanly punish the user.

*shakes head*



Let me get one thing straigt:
I don't care with protection system they are using, as long as it's easy to use and we can continue using a certain software if the company drops off the planet (Kjaerhus anyone?!).

Patience would be a great virture. If you didn't need to update your drivers, you shouldn't have. If you bought new licenses - they don't seem to be gone - the database will be fixed and you can still access your stuff!



I don't see where the problem is?!
Something like this has to be expected. Which is the very reason why I at least wait half a month up to a month unless I install updates (except for Beta Testing - here I have to install updates of course).

Remember ArtsAcoustic with the recent bug that rendered certain users unable to use their Reverb? This also only affected maybe 5% of their users - but since it was taken out into the public, it suddenly was a problem to everyone. However, sans the hatefest since it's a small company and not unholy iLok - the most evil company on the planet (in terms of music software).



So... why not relax a bit. It's been three days (2 if we go by GMT+1, Sunday night to Wednesday midday) since that issue, and already half of this problem is fixed due to them (iLok) working literally day and night on it.

Even if you synced, and it's a temp license now - you should still be able to work with your tools, no?

[el-bo (formerly ebow)]

So... to sum thngs up.


a) the iLok issues seem to be a database issue
b) the developers of the tools are already on the issue, and allegedly warned their customers (since I am a Slate Digital and SoundToys user - I did NOT get any mails with a warning btw! but hey, it's on their blogs and twitters that I do not read!)
c) nobody informed the masses, it was a user and a company selling licenses


The issues:
a) according to users, iLok gives a f*ck (doesn't matter if it's in terms of informing people, or fixing the issues)
b) it's constantly iLok's fault and all USB copy protection schemes shall burn in hell (however C/R is fine, so are token systems, Watermarks, managers, etc).
c) it's troublesome to even post "we have issues - do not sync" on the page of the iLok users (companies, iLok itself)
d) apparently, this only applies to a certain fraction of users again(!), but it's still a problem for everyone.



THREAD SUMMARY:
iLok sucks, don't support them, this is unprofessional, iLok is to blame.
DO NOT EVER SUPPORT COMPANIES THAT USE iLok!



Personal summary:
This all is overhyped BS yet again! They (iLok) are working on it, the companies try to get down to the issues as well. However, iLok's faux-par is worse than other other faux-par in the copy protection system schemes before (Waves, Kjaerhus, Native Instruments also had some hickups, IK Multimedia's 'run as admin' bug and Mac issues, etc). So they shall burn, because USB license keys constanly punish the user.

*shakes head*



Let me get one thing straigt:
I don't care with protection system they are using, as long as it's easy to use and we can continue using a certain software if the company drops off the planet (Kjaerhus anyone?!).

Patience would be a great virture. If you didn't need to update your drivers, you shouldn't have. If you bought new licenses - they don't seem to be gone - the database will be fixed and you can still access your stuff!



I don't see where the problem is?!
Something like this has to be expected. Which is the very reason why I at least wait half a month up to a month unless I install updates (except for Beta Testing - here I have to install updates of course).

Remember ArtsAcoustic with the recent bug that rendered certain users unable to use their Reverb? This also only affected maybe 5% of their users - but since it was taken out into the public, it suddenly was a problem to everyone. However, sans the hatefest since it's a small company and not unholy iLok - the most evil company on the planet (in terms of music software).



So... why not relax a bit. It's been three days (2 if we go by GMT+1, Sunday night to Wednesday midday) since that issue, and already half of this problem is fixed due to them (iLok) working literally day and night on it.

Even if you synced, and it's a temp license now - you should still be able to work with your tools, no?

thank f*ck you summed it up for everybody.....many people have lost money through downtime for what you write off as ;just 3 days of problems....you also ignore that despite the claims that it is jut a labelling error, there are user who cannot load their plugs

Something like this has to be expected

clearly not by the company itself

who are you to play down everyone else's issues like they are impatient, petulant, spoilt brats ?? and what have other companies got to do with this catalogue fo errors ??

[Gamma-UT]

So... to sum thngs up.

I can just imagine your summary of Romeo and Juliet: "Boy meets girl. They live happily ever after in a spaceship flying to Mars."

[Compyfox]

So... to sum thngs up.

I can just imagine your summary of Romeo and Juliet: "Boy meets girl. They live happily ever after in a spaceship flying to Mars."

No, boy meets/f*cks girl, family hate each other for ages, boy and girl run away from family, disaster happens, both take poison due to miscommunication - families unite in grief. Then kill each other again.

- Shakespeare in a nutshell

Romeo and Juliet is not a Disney fairy-tale.

thank f*ck you summed it up for everybody.....many people have lost money through downtime for what you write off as ;just 3 days of problems....you also ignore that despite the claims that it is jut a labelling error, there are user who cannot load their plugs

If you come up with numbers in terms of money loss, I'd like to see them.

I can also overdo it and ask:
"What about the power outages in the US - how much money was lost since you can't make music?"

"What about the flooding in Germany (in 2002 and in 2013) - how much money is lost since you can't make music?!"

"What about Internet connection issues - how much money was lost, since you couldn't access the internet?"

"What about KVR being in maintenance mode - how much money loss (due to sales/the market place) since the board is usually out of order for 30mins to 2 hours?"

There, four additional examples of money loss - all being connected to the music industry.



Downtime in terms of "registration and administration" (if you really needed to do that) doesn't equal "downtime in terms of usage".

You could clearly use your iLok plugins (if you didn't sync, or were one of those where the bug didn't hit). Heck I can still use mine!

Why, because I didn't feel the need to update my drivers - while some others thought "let's do it". I also didn't buy anything in terms of iLok licenses recenty - and even if so, I knew that the iLok page was down for maintenance. Your licenses are stored "in there" until you pick them up. I once had a license lying dormant on my account for almost half a year - I simply forgot it (was something small, something I rarely used).


To some it was a devastating bug, which got sorted (and quick at that as well! So yes, customer support is existing). To others the switch from "regular" to "temporary" licenses should have not affected anything.

But no, iLok are apparently non-responding idiots that fork over their users.


So who is exaggerating things?

Something like this has to be expected

clearly not by the company itself

who are you to play down everyone else's issues like they are impatient, petulant, spoilt brats ?? and what have other companies got to do with this catalogue fo errors ??

a) I'm an iLok user myself (amongst Syncrosoft, sometimes Codemeter, custom USB stick, C/R, Serial, License Manager systems, watermarks, cloud systems, etc) - and that for years now with barely any issues at all.
b) I'm a beta tester for certain of these "iLok bound companies"
c) Kjaerhus, NI, IKM, Waves - they are all prime examples of issues with copy protection. And almost all of them didn't make it public either (the users did), or are still playing issues down



So who are you to lecture me of what I am allowed to write and what not?


And can we now go back and wait for the companies to actually inform us of what's happening rather than pissing at each other's legs?! They're all working on sorting out this issue for funks sake.



Copy protection - you love it, you hate it, but you won't admit that you need it in order to use the tools you like.