* WARNING * - Do NOT install new iLok software!

Anything about MUSIC but doesn't fit into the forums above.
Simon Morrison
KVRist
104 posts since 22 Dec, 2010 from California

Post Sun Jun 09, 2013 9:09 pm

Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Abbey Road
• Antares
• Avid (Pro Tools)
• Celemony (Melodyne)
• Eventide
• Flux
• McDSP
• Slate Digital
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.

Please visit https://www.ilok.com/knownissues.html for the latest update.

___________________________________________________

UPDATE: June 25, 2013 14:00 PST

This warning is no longer in effect.

The iLok (PACE) license database issues have been resolved.

The iLok License Manager software is working as expected.



Known Issues:

Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com

Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com

For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com

Un-install Procedure

Mac
1. Open the LicenseSupportInstallerMac_v2.0.0 disk image: http://installers.ilok.com/iloklicensem ... lerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
• Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
• Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
• Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac

Windows
1. Select and uninstall all programs beginning with "PACE":
• Windows XP: http://support.microsoft.com/kb/307895
• Windows Vista: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 7: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 8: http://windows.microsoft.com/en-us/wind ... -a-program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
Last edited by Simon Morrison on Tue Jun 25, 2013 1:56 pm, edited 7 times in total.
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

V0RT3X
KVRAF
8425 posts since 4 Jul, 2012 from Alesia

Post Sun Jun 09, 2013 9:11 pm

Wow thats crazy! So what happens if you lose the licences because of this? Does Ilok reimburse you?
:borg:

User avatar
Aloysius
KVRAF
30062 posts since 11 Aug, 2008 from another dimension

Post Sun Jun 09, 2013 9:14 pm

Thank you for the warning! :tu:
Hi-de-Hi!

johnwoo
KVRist
64 posts since 7 May, 2012

Post Sun Jun 09, 2013 9:18 pm

Once again IloK strikes ... :help:

User avatar
masterhiggins
KVRAF
2318 posts since 31 Dec, 2004 from People's Republic of Minnesota

Post Sun Jun 09, 2013 9:38 pm

This is why I refuse to support companies that use iLok.

schnapsglas
KVRian
996 posts since 14 Jun, 2012 from Toronto, Canada

Post Sun Jun 09, 2013 9:47 pm

Is it true that now the transfer fee is $50?
It's all about the wavelets. I dream of the perfect additive synthesis.
You can hire me if you are in Toronto! Contact for details.

User avatar
cyphersuit
KVRAF
2179 posts since 12 Nov, 2009

Post Sun Jun 09, 2013 10:01 pm

Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.
If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Finally!

Simon Morrison
KVRist
104 posts since 22 Dec, 2010 from California

Post Sun Jun 09, 2013 10:16 pm

cyphersuit wrote: If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Good questions for iLok/PACE management.
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

Kriminal
Banned
18682 posts since 2 Oct, 2001 from England

Post Sun Jun 09, 2013 10:17 pm

:lol:

User avatar
cyphersuit
KVRAF
2179 posts since 12 Nov, 2009

Post Sun Jun 09, 2013 10:36 pm

Where can we get official information?
Finally!

User avatar
dalor
KVRAF
2490 posts since 2 Dec, 2004 from Sydney, Australia

Post Sun Jun 09, 2013 10:39 pm

Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.
Where did you get this info from?

If this is a known issue, why haven't we received an email from iLok or any of these companies?

Simon Morrison
KVRist
104 posts since 22 Dec, 2010 from California

Post Sun Jun 09, 2013 11:16 pm

cyphersuit wrote:Where can we get official information?
Another good question for iLok/PACE management.

There is nothing on www.ilok.com
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

User avatar
dalor
KVRAF
2490 posts since 2 Dec, 2004 from Sydney, Australia

Post Sun Jun 09, 2013 11:21 pm

Simon Morrison wrote:
cyphersuit wrote:Where can we get official information?
Another good question for iLok/PACE management.
No, I ment where did you get these news from?

Audio~Geek
KVRian
863 posts since 24 Mar, 2007 from Vancouver, BC

Post Sun Jun 09, 2013 11:26 pm

where did you get this information?
⬆ Jon from The REAPER Blog

User avatar
fateamenabletochange
KVRAF
3056 posts since 13 Jul, 2003 from outer rim

Post Sun Jun 09, 2013 11:32 pm

Is this about ilok 3 from the other thread ??

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