u-he

u-he-michael · Post by **u-he-michael** » Thu Jan 22, 2015 2:22 pm

And ZebraHZ?? The version in my u-he account doesn't show the GUI!

Request latest revision via support (at) u-he.com

lofty · Post by **lofty** » Thu Jan 22, 2015 2:35 pm

anp27 · Post by **anp27** » Thu Jan 22, 2015 2:44 pm

u-he-michael wrote:
And ZebraHZ?? The version in my u-he account doesn't show the GUI!
Request latest revision via support (at) <span class="skimlinks-unlinked">u-he.com</span>

Just did, Michael. I also tried uninstalling and reinstalling but that didn't work. Hoping for a fix soon..

u-he-michael · Post by **u-he-michael** » Thu Jan 22, 2015 3:04 pm

For those with continuing issues:

Close Logic and delete the AudioUnitCache folder.

Here is how:

- In the Finder, choose Go > Go to Folder from the menu
- Type or paste "~/Library/Caches" into "Go to folder"
- Press OK
- Delete the ~/Library/Caches/AudioUnitCache folder

Start Logic - Zebra should work normally.

If the issue persists, it would help us to log the issue: http://www.u-he.com/cms/faqs#how-do-i-c ... -debugging
Download a .log file (Ace or Diva or Zebra,...) and place it on your desktop. Then provoke the issue with Ace or Diva or Zebra,... and send the .log file to support (at) u-he.com

Thanks in advance.

Cheers,
Michael
u-he team

thetechnobear · Post by **thetechnobear** » Thu Jan 22, 2015 3:21 pm

U-he Diva, Ace, Bazille, Zebra (all 2709) ZebraHZ (2948) all working fine for me on LPX 10.1 OSX 10.9.4

lofty · Post by **lofty** » Thu Jan 22, 2015 3:41 pm

u-he-michael · Post by **u-he-michael** » Thu Jan 22, 2015 3:44 pm

Received. I had a quick look: You are using "old" revisions.

Please try installing Release versions for Satin, Bazille and Presswerk (get them from our website).

Install our latest (public) builds for the other products:
http://www.kvraudio.com/forum/viewtopic ... 1&t=419732

Cheers,
Michael

anp27 · Post by **anp27** » Thu Jan 22, 2015 3:51 pm

My issues have been resolved by contacting u-He support, all is well now!

lofty · Post by **lofty** » Thu Jan 22, 2015 3:56 pm

u-he-michael · Post by **u-he-michael** » Thu Jan 22, 2015 5:13 pm

Please try installing Release versions for Satin, Bazille and Presswerk
I never had a problem with either of these 3.

That's correct. It's was more a reminder for everybody else. I hope you can forgive me

You are using "old" revisions
I installed fresh versions today. Also tried the deleting AU cache. Problem remains. I'll repeat and resend logs later today.

The logs you just sent of Uhbik, Zebra and ZebraHZ indicate old revisions.
I gonna send you some direct links for the latest revisions. Hope that helps.
Cheers,
Michael

lofty · Post by **lofty** » Thu Jan 22, 2015 5:38 pm

Spitfire31 · Post by **Spitfire31** » Thu Jan 22, 2015 5:52 pm

FWIW, I have no problems at all with Zebra 2 or Zebra HZ in Logic X 10.1, Mavericks 10.9.5, MB Air 13" 2013.

/Joachim

u-he-michael · Post by **u-he-michael** » Thu Jan 22, 2015 6:04 pm

Hello Lofty,

please install our latest (public) builds.
They will fix the LogicX issues.

You can find them inside of this thread:
http://www.kvraudio.com/forum/viewtopic ... 1&t=419732

Cheers,
Michael

lofty · Post by **lofty** » Thu Jan 22, 2015 7:02 pm

lofty · Post by **lofty** » Thu Jan 22, 2015 7:29 pm

u-he

KVR Audio

Zebra GUI does not show in Logic 10.1!