Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit

[Pozo]

Could be that DR is facing difficulties due to compliance etc. But that is no excuse for unilaterally changing the contract, charging unreasonable prices for „support“ even for only answering that they need more time, not paying out money and removing all contact possibilities except solution center.
I consider this criminal behaviour. Someone should sue them.

[jlaako]

Could be that DR is facing difficulties due to compliance etc.

And they could answer with proper detailed explanation why they are failing, instead of just various random excuses to play time.

[ptnd691]

Yeah, but regarding the fact that they now nevertheless paid the July and August period it finally turned out not to have been a good decision counting in all the hassle and work (might be easier for few units at high price, but almost unfeasable for hundreds of units at lower unit price). So doing nothing and keeping cool turned out to be the best finally...

But on the other hand, MyCommerce now is the most expensive MoR for unit prices up to $470 - and this not yet including the additional $100 monthly fee (I calculated it):

So a switch should be considered anyway considering fees if your unit prices are lower than $470. So the strategy of MyCommerce seems to get rid of merchants with low unit prices, or generally to get rid of small merchants...

We don’t regret issuing the refund, especially since we still unexpectedly received the July payment a few days later. So far after a lot of work with clients 60%+ of refund amount got re-paid and we are confident we will reach 80% minimum. Now, we owe DR money, giving us leverage to negotiate if they come knocking. Of course we will play silence (with pleasure) for a while as they did. And if they go bankrupt before that—well, all the better for us to compensate our time and energy.

The only regret I have is that we didn’t make the switch mid-August straight when we got their email with the unacceptable net60+ terms (we had a fully functional side account with another PP than DR). Waiting that extra week was a week too long. Never accept the unacceptable.

[Resplendence]

After reading these threads and giving this some thought, I decided that the best thing to do is file a complaint at the Cologne/Köln police for deception and theft as these are serious offences. Going through a lawyer will take both a lot of time and money.
https://formulare.polizei.nrw/en/anzeige#/

[ccw]

DR replied and said my KYC is done before 2022, so they ask me to re-do the KYC. Are they play games with me?

[tjones]

I am interested in joining this class action suit when initiated

Dear fellow vendors,

I’m writing to express my deep disappointment with Digital River and its handling of payments owed to vendors. My company is owed $30,000 for sales dating back to July 2024. Despite their change of payout terms from net15 to net60, payments remain overdue, and communication from their support has been vague, very generic, and mis-leading.

I know my loss is relatively small, but from what I've seen in reviews and reports, I am not alone in this situation. Many of you may have lost much more, and it's clear that Digital River’s actions could warrant a class action lawsuit. While I am not in a position to lead this effort, I encourage those who are facing similar issues to consider joining forces.

If you are interested in banding together to hold Digital River accountable, please feel free to reply to this post. Together, we can explore the potential for legal action to recover what is rightfully ours.

Thank you for your attention, and I hope we can turn this into a productive effort.

[Ajames99]

Can someone please post the contact details or law firms being used in Germany to issue proceedings?

[alientec]

I've reported Digital River GmbH from Cologne, Germany of embezzling of money (Unterschlagung § 246 StGb), to the NRW police.

You'll find the link to the report page and other details in the following thread:
viewtopic.php?p=9003324#p9003324

[tdeu]

Where would you terminate your reseller agreement with DR?
Solution Center?

To make them stop sending out invoices for the use of their platform.

[jcq]

Yes from solution center, you can also let them send invoicesss, there is nothing legal in their invoice! Wrong address, no address to send payment, no bank information, nothing...
I contacted them to ask them where do i send the payment (which i will never do), and add a note in the email to ask them to pay us first

[yps]

As we are a German company, I sent them my termination request in a proper letter, plus a scan uploaded into the solution center, so you get an instant receipt

Doing the same with my opposition to their recent invoice.

[winjay]

As we are a German company, I sent them my termination request in a proper letter, plus a scan uploaded into the solution center, so you get an instant receipt

Doing the same with my opposition to their recent invoice.

would you be so kind to share a template for all us other companies that are in the same situation of having to close our account ? I guess you made a really proper letter

[yps]

It was basically just "I hereby terminate our account with immediate effect". Plus something about not accepting the terms of MSA 6.3 (we closed our account in early October, shortly before MSA 6.3 came into effect).

I sent it in German, to their registered business address, as I would do with any other domestic company I'm doing business with.

Basically I simply ignored the fact that they virtually shut down their German office and now handle all communication through a bunch of Filipino student workers.

[dfatkvr]

they still haven't paid, at this point it's software piracy, which has an up to $250K fine, plus double amount due for punitive damages and it's not something they can hide behind a corporate shield because it's criminal activity.

[alexcmn1]

Hello All, I have a question to big guys who wrote that lost 100-300-900 - were any changes? Did DR contact you?