Unable to open my DAW

[exmatproton]

I am only writing it because I can not play. I have no access to any of my synths, any of my projects, I can not make any noise. It is scary situation and no fix. You worrying about mass. You can always iron your shoe laces extra time if you need to be organized. Go label your socks. Can you open your DAW? Can you hear the song you been working on? I cant. Any questions? Thanks.

? There is really no need for you to get this way. I am just stating the rules. I surely hope you get your daw working on your brand new pc, but still, you're posting in the wrong section. You can get agressive to me, but that won't change that.

Now, please. Move this thread to the appropriate forum.

[Examigan]

I had a problem with a program, can't remember which one, but it wouldn't run correctly no matter what I tried.

The last thing I ended up trying was right-clicking on the EXE. went to Properties, and using the Compatibility mode, I picked the same OS as what I already have. I know it seems like it wouldn't do anything different, but I tried it anyway, and then it worked.

[BertKoor]

Why is this in the instrument forum and not in the DAW one? Or even better, in the Cakewalk forum?

+1, this belongs here: https://www.cakewalk.com/Support

[dzilizzi]

Have you tried running it in compatibility mode for Windows 7? I'm not running Windows 10, so I can't be of much help.

Here's some links to the various c++ files.
https://www.howtogeek.com/256245/why-ar ... -on-my-pc/

[Astralv]

Thanks for the tip about the Cakewalk Support. I sent request to them, and in first 24 hours I got general reply- something like, "Try to run it as administrator". I sent them Event Log report and Dump file. 48 hours later... I thought- they are trying to figure out what is wrong and decoding the info from dump file, but this is what I got in reply:
I'm sorry to hear you're still having trouble downloading and installing. If Command Center completely fails for some reason you can download and install manually from your account. Log into your Cakewalk account, click my products and download. Mirrors are provided if your connection takes a disliking to one of the servers. Please try that way and install.

I never said I had problem with downloading or installing. I said- I can not start it. It is downloaded, installed, then uninstalled and downloaded again. All that work of researching on the internet to how create DUMP file if a program did not create one is for nothing. At least- I was expecting them to say, "Yes, we got the dump file- it does not show anything" or tell me what they saw as I can not open dump file myself.

I hope that there higher level support, because this was not helpful at all.

Now regarding the place to post on the forum- I personally only check 3 sections of the forum: it is either instruments, samples or computers set up. I did not even see the DAW section. If you have technical problem and you need my help- the best place to make me see your problem is to post in one of those forums. If I wanted to have discussion about what DAW is better- Qbase or Sonar or FL Studio- then- yes, the best place to post it is under DAW. If I have 911 situation, the best place to post it is where everybody has chance to see it. I am sorry it made you uncomfortable. Not being aggressive, but you keep persisting and insisting and causing harm to me- now they moved my thread and it may not get resolved because the right person with the answer will not see it. Thanks.

Thank you for replies. I did not try to run it in compatibility mode because it runs very well in Win10 and would be counterproductive to make it conform to Win7 rules. There should be no reason for it to not being able to run in 10. It is something else and I like to know what that is as it may happen again with another program. I can try to download it from the web site as tech support recommended, but I doubt it would solve it as the exe file looks fine, it is normal size. Plus- if I download from the web site and not control center, my understanding- I will not be able to use CC to install updates in the future.

[exmatproton]

Now regarding the place to post on the forum- I personally only check 3 sections of the forum: it is either instruments, samples or computers set up. I did not even see the DAW section. If you have technical problem and you need my help- the best place to make me see your problem is to post in one of those forums. If I wanted to have discussion about what DAW is better- Qbase or Sonar or FL Studio- then- yes, the best place to post it is under DAW. If I have 911 situation, the best place to post it is where everybody has chance to see it. I am sorry it made you uncomfortable. Not being aggressive, but you keep persisting and insisting and causing harm to me- now they moved my thread and it may not get resolved because the right person with the answer will not see it. Thanks.

I am not causing you harm, nor did it made me feel uncomfortable.
A mod moved the thread because the DAW section is the right place to post your DAW problem stuff. Your so called "911 situation" truly isn't any reason to post your issue in a wrong section. It really is that simple.

Again, there are different sections for a reason. And since you didn't see the DAW section (obviously) i was kindly telling you/asking you to move the thread.
----
Also, if you truly have a "911 situation" why wouldn't you try the compatibility mode? If it helps, your "911 situation" will go away. At least untill you have a solution to your problem.

[BertKoor]

You still have the old pc, right? Then it's no 911 for sure.

Also your assumption that high-traffic instruments get better visibility is flawed. I never read Instruments, too much irrelevant for me. Daw experts hang out elsewhere.

In any case: I hope this helps you getting it resolved.

[BBFG#]

Thanks for the tip about the Cakewalk Support. I sent request to them, and in first 24 hours I got general reply- something like, "Try to run it as administrator". I sent them Event Log report and Dump file. 48 hours later... I thought- they are trying to figure out what is wrong and decoding the info from dump file, but this is what I got in reply:
I'm sorry to hear you're still having trouble downloading and installing. If Command Center completely fails for some reason you can download and install manually from your account. Log into your Cakewalk account, click my products and download. Mirrors are provided if your connection takes a disliking to one of the servers. Please try that way and install.
I never said I had problem with downloading or installing. I said- I can not start it. It is downloaded, installed, then uninstalled and downloaded again. All that work of researching on the internet to how create DUMP file if a program did not create one is for nothing. At least- I was expecting them to say, "Yes, we got the dump file- it does not show anything" or tell me what they saw as I can not open dump file myself.
I hope that there higher level support, because this was not helpful at all.
Thank you for replies. I did not try to run it in compatibility mode because it runs very well in Win10 and would be counterproductive to make it conform to Win7 rules. There should be no reason for it to not being able to run in 10. It is something else and I like to know what that is as it may happen again with another program. I can try to download it from the web site as tech support recommended, but I doubt it would solve it as the exe file looks fine, it is normal size. Plus- if I download from the web site and not control center, my understanding- I will not be able to use CC to install updates in the future.

I also recommended downloading directly from your account. As I've learned that even though things appear the same, they still may not be the same at all. Please also keep in mind that your executable may not be at fault on its own. Logic dictates that if it were, it has a greater chance of not even giving you the error message of "stopped working" in the first place. So something it needs to continue could be corrupted or incomplete.
So my next ponder is whether you uninstalled AND REMOVED ALL ASSOCIATED REGISTRY FOLDERS before rebooting and reinstalling from the downloaded file. If the registry also followed a corrupted install and it's still there then reinstalling will only give you the same results.

However, it may only bring you back here. And then the next step after that, is to go back to your registry and take snapshot/save associated files to send to support regarding your open ticket.

I don't think they have higher support, but I have had them respond in a team before. I think that maybe as high as they get.

Note: My last big issue finally resulted in them blaming Windows and forcing me to no longer using duplicate class compliant controllers of the same make & model. (Even though they work fine under Win10/Cubase).
And my previous comment about hoping you don't get the 'anomaly' speech was something I got from IK-Multimedia not Cakewalk, but I'm seeing more and more companies use that excuse towards their customers in the forums these days.
IMO, there is absolutely no reason for it not working on your new system except for Cakewalk's lack of making sure it does.

add: Another suggestion that I was reminded of in the other current Sonar thread... Try temporarily removing your VSTi folders (especially those with third party developers). I would do this by simply renaming the folder with an underscore in front of the regular name. Just to make sure the scan isn't farking it also.

[Astralv]

I got new symptom. This problem started AFTER I installed Visual C++ redistribution 2012. I do not know if this symptom caused by Visual C++ 2012 install or if it actually related to Sonar not working. I can not even read these error message, but it says,

"Debug Error AsusAISuit III/AISuite3.exe Heap Corruption detected: after normal block (#188) at 0x11467F78 CRT detected that the application wrote to memory after end heap buffer".

There are options to retry, abort or ignore. Retry does nothing, other options lead to the same message Sonar gives me: "AISuite3.exe stopped working".

I am at work all day and can not try all your suggestions. I did try few things last night, did not help.

I uninstalled the Presonus FW driver. My memory was overclocked, I "declocked it back to Auto from XMP profile- not helpful.

Did not check the disk, but it is M2 SSD.
Also my C drive, which was moved from slot 2 to slot one before Sonar was installed.

Will be talking to Microsoft.

[EnGee]

I would wipe everything, then install Windows and only the necessary drivers for the Asus motherboard, then any other hardware attached includes the audio interface asio driver, then install Sonar.

It might be a long process, but sure it's better than wasting time and efforts guessing.

[jdnz]

first thing I'd do (before wiping and clean installing) would be run memtest and make sure you don't have flaky ram - it's the first thing I check when I've got a machine that seems ok but dies under memory load (running a biggish app).

If memtest pasess next step would be wipe/clean install just windows and sonar like engee suggests

[BBFG#]

My next move after that message would be to power down, unplug and discharge (hold power on button for ten seconds while still unplugged). While not a thing on all systems, on many it resets the CMOS.
Then re-check your manufacturer for any BIOS update.

Since you have your old system, I would also compare registry strings between the two and rewrite on your new system to match it.

[EnGee]

first thing I'd do (before wiping and clean installing) would be run memtest and make sure you don't have flaky ram - it's the first thing I check when I've got a machine that seems ok but dies under memory load (running a biggish app).

If memtest pasess next step would be wipe/clean install just windows and sonar like engee suggests

The detailed memtest takes a long time (I don't have the patience for it really! ) Anyway, it is a very good thing to check, but I would do it after the clean install, because I doubt it is mostly from a utility related to Asus motherboard.

For example, I had a problem with the main Gigabyte utility (AppCentre I think its name) after the last major update of Windows 10, so I uninstalled it (after trying to update/reinstall ..etc). Some utilities and drivers are better to be uninstalled (because they are clashing with the new update of Windows 10). The same happens with software, but I guess that mostly Cakewalk has updated Sonar to be compatible with the latest major update of Windows 10.

Also, installing a 3d party antivirus before installing the 'critical' software (drivers, utilities, hosts like Sonar, OS updates, ..etc) is a very bad idea IMO. Personally, I use the one that comes with Windows 10. It is more than enough for me. 3rd party security tools are problematic more than useful sometimes.

After all that, if it doesn't work, then I suggest contacting a PC technician and pay him for fixing it (this was my old job ) but seriously, a PC Tech would know faster than you. Why wasting time and effort unless you are enjoying 'DIY' solution.

[Astralv]

Thank you for your replies. I have somebody who helped me with building my first DAW computer, helping me solve this- he is communicating with Cakewalk regarding the DUMP file. Not sure if there anything valuable in the DUMP file. So he and Cakewalk not recommending to reinstall Windows yet. I would like to know what went wrong.
On another hand- I already don’t like it. It is too many errors for new system. I am planning to install hundreds of plugins and instruments- I cannot have this kind of drama. My old computer had few issues, but in general was still good working system. I wanted it to be better, with no issues. I have top of the line parts, it is big investment- it makes no sense to keep this errors and keep installing things.
You don’t think it is significant that the C drive was moved?
I will wait and see what Cakewalk will come up with.

[EnGee]

What do you mean C drive moved? Sorry, I overlooked this.

Do you mean that you cloned the physical drive and moved the old one?