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Kind attention - Stargardtian | RESOLVED - Thanks all for the help! 2019-06-05T06:10:25+00:00 Stargardtian bought Komplete 11 Update from me yesterday (that too after a lot of bargaining). I happily reduced the price beyond my already low asking price. After payment, I immediately delivered the serial, which he successfully registered in NA. Now the not so funny thing. I clearly mentioned it to be "Komplete 11 Update" (you all would have seen), but because this guy did not see or did not know what it is, asked me where are the 10 Expansions. I said it is Komplete 11 Update, which does not come with Expansions and the Expansions were only added in K12. He asked for a refund if possible, but since it was already registered by him, I said I unfortunately cannot do it. We are talking of $34 here by the way. He also accepted that is OK. This guy has now opened a PayPal case now and is asking for a refund saying item not as described. Really? The item was perfectly described and there was no confusion. In fact while sending the serial also I mentioned "Komplete 11 Update" before the serial. Because of his ignorance, why do I have to bear this? Isn't this ridiculous? He accepted in PM that it was his mistake and now he is asking for a refund after agreeing to move on? Can anyone please suggest what should I do? EDIT: I forgot to mention (realized a bit late actually) that the chargeback actually happened because the buyer was seeing some products as demo and thought it is a demo license, which was clearly not the case and it is not even possible - there are no Komplete demo licenses. I initially thought it was mainly because he might have expected K12 Update, but that was only a small part of the main problem of demo products. This indicates the buyer might not have had prior version of Komplete in his account or some activation problem at NI site (I have seen a few people mentioning this at NI forums). Sorry for any confusion from my side. But the problem remains. Buyer could have approached me with "proper details and communication" of the problem before taking it through PayPal, which he did not. EDIT 2: In the end, the conclusion was pretty straightforward. Stargardtian returned my license back and I refunded his money back. Case closed. Thanks! LoveEnigma18 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=411683

LoveEnigma18 LoveEnigma18 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=411683: KVRAF; Topic Starter; 6306 posts since 12 Jan, 2018

Post by LoveEnigma18 » Thu Jun 06, 2019 7:19 pm

vurt wrote: Thu Jun 06, 2019 7:12 pm just lock it or change text to "resolved- thanks all for the help"
or something

Okay, added the short summary as edits in the main post and modified the title. Thanks.

Locking the post now...

Locked

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Kind attention - Stargardtian | RESOLVED - Thanks all for the help!