bmanic wrote: Thu Feb 05, 2026 4:59 pmIt goes back about a decade. Betrayal, deceit and down right fraud? Let's put it that way. If you go back in history a bit you'll find that time when almost all major retailers refused to sell their interfaces. They got in big trouble.
Maybe things are better now.. I admit that I got stung and have a hard time forgiving and forgetting.
Oh and let's not even go all the way to Aardvark days. Thanks to them i found RME so i guess I owe them that.![]()
I guess they must have improved a lot... I believe everything I read about Aardvark and Antelope, and yet my own (relatively recent - August '23) experiences are quite different, to say the least.
For starters: I made a mistake - I had purchased a plugin-bundle ($69), even though I already had the lot of them because it wasn't clear to me that I also already had the afx2daw plugin because it was included in that bundle. So I messaged their support explaining my error and within a day they reimbursed me; no further questions asked.
I also had some initial setup issues (can't remember the dtails anymore) but on the same day (iIrc) a support guy established a remote connection on my machine and quickly changed a few things to make it work.
Things like that - questions I asked (after my purchase) they answered swiftly, friendly and competently.
I won't claim my Zen Q was absolutely free of any issues, but it's a great and so far reliable tool nonetheless which I basically bought for peanuts. (I purchased it while one promo was running (2x Edge Note and Bitwig Studio for free) and received it after it had ended and another promo (all 90 plugins included) had started and they honoured both.)
(And I also recently received a free bundle of 8 native plugins.)
I think a bit part of the issues people had with them in the past is because Igor might not have much of a clue on how to run a business. I'm not sure there ever was any malice involved.
By the way: Just now they started shipping their so far least expensive (USB-)interface Zenith 2 which is quite the bargain by the look of it.
