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Choikdoi wrote: Sun Oct 15, 2023 1:07 pm
fmr wrote: Sun Oct 15, 2023 1:02 pm


QUOTE:
"We're remodeling our pricing system at the moment, please watch this video if you haven't yet

Thanks for your patience and understanding while we redesign our price model for current. "
No, I meant: you said that they politely asked you not to cancel the trial, when you asked them how to do it. What was said to you in that moment?
There is no more trial because what we ordered is a trial for a subscription.
The subscription doesn't exist anymore so I guess it will auto-cancel at the end of the trial.

What I suppose they meant is that they want us to use the product a longer time before taking our decision to stop using it. I guess they thought stoping the trial period was because of the subscription.

If my trial doesn't auto-cancel and they convert to RTO, I will be quite pissed (but I think it is unlikely).

The most probable is auto-cancellation and a ton of marketing emails to push me to either RTO or buy the full synth, that would be quite acceptable and expected.

Post

Choikdoi wrote: Sun Oct 15, 2023 1:07 pm
fmr wrote: Sun Oct 15, 2023 1:02 pm


QUOTE:
"We're remodeling our pricing system at the moment, please watch this video if you haven't yet

Thanks for your patience and understanding while we redesign our price model for current. "
No, I meant: you said that they politely asked you not to cancel the trial, when you asked them how to do it. What was said to you in that moment?
That was the answer I received. I understood that as a request to hold on. Do you think I misinterpreted the answer?
Fernando (FMR)

Post

fmr wrote: Sun Oct 15, 2023 1:33 pm
Choikdoi wrote: Sun Oct 15, 2023 1:07 pm
fmr wrote: Sun Oct 15, 2023 1:02 pm


QUOTE:
"We're remodeling our pricing system at the moment, please watch this video if you haven't yet

Thanks for your patience and understanding while we redesign our price model for current. "
No, I meant: you said that they politely asked you not to cancel the trial, when you asked them how to do it. What was said to you in that moment?
That was the answer I received. I understood that as a request to hold on. Do you think I misinterpreted the answer?
Just make sure you read the “fine print” IF you can find it…
ABEFLGMOPPRRST :phones:

Post

liquidsound wrote: Sun Oct 15, 2023 1:40 pm
fmr wrote: Sun Oct 15, 2023 1:33 pm
Choikdoi wrote: Sun Oct 15, 2023 1:07 pm
fmr wrote: Sun Oct 15, 2023 1:02 pm


QUOTE:
"We're remodeling our pricing system at the moment, please watch this video if you haven't yet

Thanks for your patience and understanding while we redesign our price model for current. "
No, I meant: you said that they politely asked you not to cancel the trial, when you asked them how to do it. What was said to you in that moment?
That was the answer I received. I understood that as a request to hold on. Do you think I misinterpreted the answer?
Just make sure you read the “fine print” IF you can find it…
What "fine print"? I'm not following you, sorry. Anyway, I just created a warning in my calendar for cancelling 5 days before the trial period ends.
Fernando (FMR)

Post

fmr wrote: Sun Oct 15, 2023 1:46 pm
liquidsound wrote: Sun Oct 15, 2023 1:40 pm
fmr wrote: Sun Oct 15, 2023 1:33 pm
Choikdoi wrote: Sun Oct 15, 2023 1:07 pm
fmr wrote: Sun Oct 15, 2023 1:02 pm


QUOTE:
"We're remodeling our pricing system at the moment, please watch this video if you haven't yet

Thanks for your patience and understanding while we redesign our price model for current. "
No, I meant: you said that they politely asked you not to cancel the trial, when you asked them how to do it. What was said to you in that moment?
That was the answer I received. I understood that as a request to hold on. Do you think I misinterpreted the answer?
Just make sure you read the “fine print” IF you can find it…
What "fine print"? I'm not following you, sorry. Anyway, I just created a warning in my calendar for cancelling 5 days before the trial period ends.
:o
ABEFLGMOPPRRST :phones:

Post

Jac459 wrote: Sun Oct 15, 2023 1:31 pm
There is no more trial because what we ordered is a trial for a subscription.
The subscription doesn't exist anymore so I guess it will auto-cancel at the end of the trial.
I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.

Just seems weird, if someone had tried it and it wasn't for them, why so desperate (from the dev) to try and keep an individual from uninstalling it?
fmr wrote: Sun Oct 15, 2023 1:46 pm Anyway, I just created a warning in my calendar for cancelling 5 days before the trial period ends.
Well, as long as you're taking precautions :lol: :tu:
Until forever fades away.

Post

Choikdoi wrote: Sun Oct 15, 2023 2:35 pm I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.
This isn't exactly my point.
You are right, most companies have subscriptions on auto-renew... That's perfectly normal.

But this case is very particular. 100% of the people here have subscribed for something that doesn't exist: the famously infamous subscription.

This product is not on offer anymore.
It is cancelled, it doesn't exist.

So the question is: will they convert the subscription into RTO automatically ?
Or will they just cancel the subscription and advertise to their new products offer (RTO, full purchase, whatever it is) ?

Considering the huge marketing stunt they had, I think they will try to play extra low profile and cancel automatically and try to sell their new offer.
If they quietly go to RTO, I would be the first to say I was wrong to defend them.

Post

Jac459 wrote: Sun Oct 15, 2023 2:45 pm
Choikdoi wrote: Sun Oct 15, 2023 2:35 pm I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.
This isn't exactly my point.
You are right, most companies have subscriptions on auto-renew... That's perfectly normal.

But this case is very particular. 100% of the people here have subscribed for something that doesn't exist: the famously infamous subscription.

This product is not on offer anymore.
It is cancelled, it doesn't exist.

So the question is: will they convert the subscription into RTO automatically ?
Or will they just cancel the subscription and advertise to their new products offer (RTO, full purchase, whatever it is) ?

Considering the huge marketing stunt they had, I think they will try to play extra low profile and cancel automatically and try to sell their new offer.
If they quietly go to RTO, I would be the first to say I was wrong to defend them.
But, if when the 30 days are up, it automatically cancels to nothing... as the dev, why try to convince someone to not terminate it early, if that's what they wanted to do?
Until forever fades away.

Post

By the way, playing further with the synth, I really really like it. It is a kind of what could have been Serum 2. The oscillators are absolutely fantastics, the filters are great, the modulation system is ... ok and the fx are crazy advanced (as expected). I would have preferred a more modular architecture but there is still a ton to play.

Post

Choikdoi wrote: Sun Oct 15, 2023 2:52 pm
Jac459 wrote: Sun Oct 15, 2023 2:45 pm
Choikdoi wrote: Sun Oct 15, 2023 2:35 pm I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.
This isn't exactly my point.
You are right, most companies have subscriptions on auto-renew... That's perfectly normal.

But this case is very particular. 100% of the people here have subscribed for something that doesn't exist: the famously infamous subscription.

This product is not on offer anymore.
It is cancelled, it doesn't exist.

So the question is: will they convert the subscription into RTO automatically ?
Or will they just cancel the subscription and advertise to their new products offer (RTO, full purchase, whatever it is) ?

Considering the huge marketing stunt they had, I think they will try to play extra low profile and cancel automatically and try to sell their new offer.
If they quietly go to RTO, I would be the first to say I was wrong to defend them.
But, if when the 30 days are up, it automatically cancels to nothing... as the dev, why try to convince someone to not terminate it early, if that's what they wanted to do?
My bet is that they are assuming people are uninstalling because they still think it is subscription, so they are begging to try a bit longer...

Post

Jac459 wrote: Sun Oct 15, 2023 2:45 pm
Choikdoi wrote: Sun Oct 15, 2023 2:35 pm I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.
This isn't exactly my point.
You are right, most companies have subscriptions on auto-renew... That's perfectly normal.

But this case is very particular. 100% of the people here have subscribed for something that doesn't exist: the famously infamous subscription.

This product is not on offer anymore.
It is cancelled, it doesn't exist.

So the question is: will they convert the subscription into RTO automatically ?
Or will they just cancel the subscription and advertise to their new products offer (RTO, full purchase, whatever it is) ?

Considering the huge marketing stunt they had, I think they will try to play extra low profile and cancel automatically and try to sell their new offer.
If they quietly go to RTO, I would be the first to say I was wrong to defend them.
Frankly, I fear they go that "automatically transform the subscription into a buying plan" route. That's why I plan to cancel. Anyway, after trying it for some time today, I have to say I am not that impressed. As many already said, what it offers doesn't go beyond the other multiple engine synths already available (which I already own). Suree, it offers more than Serum, but not more than Phase Plant or Synthmaster or Rapid, not to mention Pigments, Falcon or HALion. It's too much for a subtractive/wavetable, and too little for a multi-engine synth, IMO.

Besides, I didn't find a way to load my own samples and/or wavetables. If someone knows how to do this, please tell me. I find it annoying they always lead us to their cloud. I definitely will not want a synth that is always leading me to the cloud. I want the content LOCALLY STORED.

EDIT: I was looking at the manual (another thing that only exists online), and it seems the only way to load our own files is through "drag and drop". I would prefer the traditional dialog box... The "drag and drop" method is pretty stupid, especially because, when you reach the folder window, the instrument GUI "disappears" (Cubase hides it).
Last edited by fmr on Sun Oct 15, 2023 3:15 pm, edited 3 times in total.
Fernando (FMR)

Post

Jac459 wrote: Sun Oct 15, 2023 2:55 pm My bet is that they are assuming people are uninstalling because they still think it is subscription, so they are begging to try a bit longer...
Could be. But then I would have assumed they would have asked him why he was uninstalling, when he contacted them to ask them how to uninstall. But it seems they didn't and only wanted him to reconsider.

As you say, time will tell. Anyway, he's got his cancel reminder set up, so all will be well for him (and others hopefully!).
Until forever fades away.

Post

bmanic wrote: Sun Oct 15, 2023 1:29 am Of course the general price range is disclosed. How the hell would they be able to make a fair review/recommendation if they do not know the price or the pricing model???
bmanic wrote: Sun Oct 15, 2023 1:29 am It's _extremely_ rare to see any kind of marketing videos where the pricing or at least the whereabouts of the range lies
Again, either we're watching different segments of YouTube or we live on different planets.

What I've seen is that there's often a wave of videos demoing a product either on or very shortly before its release. These YouTubers were sent gear in advance for free in exchange for what is essentially advertising. These videos very rarely say anything at all about price -- but the public doesn't see the videos until the official product announcement that includes a price anyway.

These sorts of videos aren't really "reviews" -- in most cases, the YouTubers will not say anything negative about what they're showing. There are a few that will sometimes have a "pros and cons" section, but you just don't see videos where they'll say "you'd be better off with this other product instead" or "it's really a one-trick pony" or "I'm not sure it's worth the asking price."

People are not watching these for a "review" but to hear the thing and to see it in action, so they can make the judgement themselves. I've watched some videos where... yeah, neat sounds but the thing is obviously super fiddly to work with and would drive me up a wall, but the person demoing it didn't say that.

Some examples:

DivKid showing Expert Sleepers Cicely. No mention of price.

LoopOp showing Make Noise QPAS. No mention of price.

Cinematic Labratory showing Spectraphon. No mention of price.

Sonic State "First Look" at Akai APC64... demo'd by someone from Akai. Price is listed in the description.

Sweetwater/Yamaha for the Montage M8x -- no mention of price, and in fact there are fake animations of clicking a "Buy" button with no prices shown. And that's a gigantic music store, not just a random YouTube personality.

Post

fmr wrote: Sun Oct 15, 2023 2:56 pm
Jac459 wrote: Sun Oct 15, 2023 2:45 pm
Choikdoi wrote: Sun Oct 15, 2023 2:35 pm I think most companies have subscriptions on auto-renew, not auto-cancel. And that first 'trial' was subscription based. So yeah, that was my concern when fmr said that.
This isn't exactly my point.
You are right, most companies have subscriptions on auto-renew... That's perfectly normal.

But this case is very particular. 100% of the people here have subscribed for something that doesn't exist: the famously infamous subscription.

This product is not on offer anymore.
It is cancelled, it doesn't exist.

So the question is: will they convert the subscription into RTO automatically ?
Or will they just cancel the subscription and advertise to their new products offer (RTO, full purchase, whatever it is) ?

Considering the huge marketing stunt they had, I think they will try to play extra low profile and cancel automatically and try to sell their new offer.
If they quietly go to RTO, I would be the first to say I was wrong to defend them.
Frankly, I fear they go that "automatically transform the subscription into a buying plan" route. That's why I plan to cancel. Anyway, after trying it for some time today, I have to say I am not that impressed. As many already said, what it offers doesn't go beyond the other multiple engine synths already available (which I already own). Suree, it offers more than Serum, but not more than Phase Plant or Synthmaster or Rapid, not to mention Pigments, Falcon or HALion. It's too much for a subtractive/wavetable, and too little for a multi-engine synth, IMO.

Besides, I didn't find a way to load my own samples and/or wavetables. If someone knows how to do this, please tell me. I find it annoying they always lead us to their cloud. I definitely will not want a synth that is always leading me to the cloud. I want the content LOCALLY STORED.

EDIT: I was looking at the manual (another thing that only exists online), and it seems the only way to load our own files is through "drag and drop". I would prefer the traditional dialog box... The "drag and drop" method is pretty stupid, especially because, when you reach the folder window, the instrument GUI "disappears" (Cubase hides it).
You could perfectly be right and I will monitor also the subscription... But I guess they will communicate soon. Let's say it was a tough week-end for them, we can give them a bit of time.

For Rapid or Halion I can't say but I own the others and yet I still feel Current has its own appeal with its spectral richness and the FX... (it isn't better, just different and in a similar league).
And surely for somebody starting the journey it is a great choice...

Post

foosnark wrote: Sun Oct 15, 2023 3:21 pm
bmanic wrote: Sun Oct 15, 2023 1:29 am Of course the general price range is disclosed. How the hell would they be able to make a fair review/recommendation if they do not know the price or the pricing model???
bmanic wrote: Sun Oct 15, 2023 1:29 am It's _extremely_ rare to see any kind of marketing videos where the pricing or at least the whereabouts of the range lies
Again, either we're watching different segments of YouTube or we live on different planets.

What I've seen is that there's often a wave of videos demoing a product either on or very shortly before its release. These YouTubers were sent gear in advance for free in exchange for what is essentially advertising. These videos very rarely say anything at all about price -- but the public doesn't see the videos until the official product announcement that includes a price anyway.

These sorts of videos aren't really "reviews" -- in most cases, the YouTubers will not say anything negative about what they're showing. There are a few that will sometimes have a "pros and cons" section, but you just don't see videos where they'll say "you'd be better off with this other product instead" or "it's really a one-trick pony" or "I'm not sure it's worth the asking price."

People are not watching these for a "review" but to hear the thing and to see it in action, so they can make the judgement themselves. I've watched some videos where... yeah, neat sounds but the thing is obviously super fiddly to work with and would drive me up a wall, but the person demoing it didn't say that.

Some examples:

DivKid showing Expert Sleepers Cicely. No mention of price.

LoopOp showing Make Noise QPAS. No mention of price.

Cinematic Labratory showing Spectraphon. No mention of price.

Sonic State "First Look" at Akai APC64... demo'd by someone from Akai. Price is listed in the description.

Sweetwater/Yamaha for the Montage M8x -- no mention of price, and in fact there are fake animations of clicking a "Buy" button with no prices shown. And that's a gigantic music store, not just a random YouTube personality.
Price is the norm. Subscription ONLY for a plug-in is not.
If you can’t understand the difference it means that the universal pushback it has received is something you can’t comprehend.
ABEFLGMOPPRRST :phones:

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