New Wolfgang Palm (PPG Infinite) tool coming...

[Sampleconstruct]

We have received the message by now.

[Cinebient]

Had a short test and everything is working fine so far in Logic, Sierra.

[simmo75]

I just updated the new version and just get hard crashes now, anyone else have this issue?
Mac os Sierra, Ableton Live 9 & 10, Bitwig 2 and Cubase 9.5 all hard crash as soon as I try to open Infinite Pro.

And that's why I don't want to buy this thing without a demo.

Really, who puts out a synth, makes a time sensitive offer good for about a week, doesn't have a demo you can try to see if it works and doesn't offer refunds?

Looks like this is a synth I'm going to be doing without.

I'm sorry but this is not the way to do business and earn the trust of your customers.

This synth was working fine and is amazing Wags. I have no regret buying it and support were super quick yesterday.
Very odd as It shows as version 1.0 not 1.01.. Hopefully support will get back to me soon.

[nordickvr]

...This synth was working fine and is amazing Wags. I have no regret buying it and support were super quick yesterday.
Very odd as It shows as version 1.0 not 1.01.. Hopefully support will get back to me soon.

FYI, just reinstalled and it shows 1.01 here.
edit : note I'm using Logic.

[simmo75]

...This synth was working fine and is amazing Wags. I have no regret buying it and support were super quick yesterday.
Very odd as It shows as version 1.0 not 1.01.. Hopefully support will get back to me soon.

FYI, just reinstalled and it shows 1.01 here.
edit : note I'm using Logic.

Thanks for that.
I uninstalled the update and re-installed 1.0 and that works fine.

I tried installing the update again and it crashes every time, can't even open it.
Very strange.

[plexuss]

Really, who puts out a synth, makes a time sensitive offer good for about a week, doesn't have a demo you can try to see if it works and doesn't offer refunds?

Who? Wolfgang Palm does. When a company releases a product with a bunch of terms and conditions that I don't like, I don't buy the product. It's more effective than whining about it on forums. Well, I have to retract that a bit: I have done my share of whining about T&C's but I've stopped doing that. I just don't buy it and I let them know I am not buying it and why. That's the only way they will make a change. And if the T&C's don't meet your expectations then you are better off without the product anyway. If I were you, I'd email WP and let them know why you aren't buying it so they know and can concider changing their T&Cs.

[simmo75]

Really, who puts out a synth, makes a time sensitive offer good for about a week, doesn't have a demo you can try to see if it works and doesn't offer refunds?

Who? Wolfgang Palm does. When a company releases a product with a bunch of terms and conditions that I don't like, I don't buy the product. It's more effective than whining about it on forums. Well, I have to retract that a bit: I have done my share of whining about T&C's but I've stopped doing that. I just don't buy it and I let them know I am not buying it and why. That's the only way they will make a change. And if the T&C's don't meet your expectations then you are better off without the product anyway. If I were you, I'd email WP and let them know why you aren't buying it so they know and can concider changing their T&Cs.

I never wrote that, just want to clarify! Not cool Plexuss! Why are you editing what I wrote to make it look like i'm bitching about this product???

[aMUSEd]

I'm sure it's not deliberate, looks just like your quote marks got copied into Wag's quote

[wagtunes]

Really, who puts out a synth, makes a time sensitive offer good for about a week, doesn't have a demo you can try to see if it works and doesn't offer refunds?

Who? Wolfgang Palm does. When a company releases a product with a bunch of terms and conditions that I don't like, I don't buy the product. It's more effective than whining about it on forums. Well, I have to retract that a bit: I have done my share of whining about T&C's but I've stopped doing that. I just don't buy it and I let them know I am not buying it and why. That's the only way they will make a change. And if the T&C's don't meet your expectations then you are better off without the product anyway. If I were you, I'd email WP and let them know why you aren't buying it so they know and can concider changing their T&Cs.

I never wrote that, just want to clarify! Not cool Plexuss! Why are you editing what I wrote to make it look like i'm bitching about this product???

Relax Simmo. Everybody knows I'm the king whiner around here.

Plexus, I know. It's just the synth looks so absolutely amazing I'd hate to have to pass on it because of being stuck between a rock and a hard place. Sure, I can wait until the demo is available but then I'm going to be paying $30 more.

[plexuss]

Plexus, I know. It's just the synth looks so absolutely amazing I'd hate to have to pass on it because of being stuck between a rock and a hard place. Sure, I can wait until the demo is available but then I'm going to be paying $30 more.

It's an ok synth. But it's not ultra-astounding, as in, stop everything and get it no matter what. It also suffers from the usual Wolfgang Palm virtual synth bad usability. But it's workable. If you don't end up with it, it's not a major loss IMHO. Keep in mind I generally have a pragmatic view of music software and don't get all fanboi about anything. And it would serve WP right if you didn't buy it because I agree with you: no demo, no refund, no license transfer are all grounds for no purchase. I decided to go for it becuase, for the same reasons, I didn't buy the two Wave synths. Phonem was enough. I'll concede to Infinite, just because. Calm the GAS down. It's just a synth from a company with wonky T&Cs.

@simmo75 Take a chill pill dude.

[simmo75]

I’m thinking maybe PPG doesn’t do support on a Friday...
I’ve tried several times uninstalling and still crashes upon trying to open. I’ve used all my available downloads now. Balls!

[plexuss]

I’m thinking maybe PPG doesn’t do support on a Friday...
I’ve tried several times uninstalling and still crashes upon trying to open. I’ve used all my available downloads now. Balls!

Hey. what platform are you on? I am on a mac/Logic/AU. One thing I noticed is that I have to completely uninstall Infinite and then re-install in order to get it to work. For me this just means trashing Infinite.component and re-installing. But installing over the AU doesn't usually work for me.

[simmo75]

I’m thinking maybe PPG doesn’t do support on a Friday...
I’ve tried several times uninstalling and still crashes upon trying to open. I’ve used all my available downloads now. Balls!

Hey. what platform are you on? I am on a mac/Logic/AU. One thing I noticed is that I have to completely uninstall Infinite and then re-install in order to get it to work. For me this just means trashing Infinite.component and re-installing. But installing over the AU doesn't usually work for me.

Hey man, i'm on mac too, i'll try that and report back.
Thanks

Update: Everything appears to be uninstalled and still when I re-install it hard crashes.

It's still remembering the serial number when i uninstall so something is still on my machine but its not plist or normal places.

[plexuss]

I’m thinking maybe PPG doesn’t do support on a Friday...
I’ve tried several times uninstalling and still crashes upon trying to open. I’ve used all my available downloads now. Balls!

Hey. what platform are you on? I am on a mac/Logic/AU. One thing I noticed is that I have to completely uninstall Infinite and then re-install in order to get it to work. For me this just means trashing Infinite.component and re-installing. But installing over the AU doesn't usually work for me.

Hey man, i'm on mac too, i'll try that and report back.
Thanks

Update: Everything appears to be uninstalled and still when I re-install it hard crashes.

It's still remembering the serial number when i uninstall so something is still on my machine but its not plist or normal places.

Well I am pretty sure the installer is ok so that's probably not your issue. At this point it looks like you'll need help from WP. Hopefully they get back to you asap! They are usually pretty responsive to customers.

[simmo75]

I’m thinking maybe PPG doesn’t do support on a Friday...
I’ve tried several times uninstalling and still crashes upon trying to open. I’ve used all my available downloads now. Balls!

Hey. what platform are you on? I am on a mac/Logic/AU. One thing I noticed is that I have to completely uninstall Infinite and then re-install in order to get it to work. For me this just means trashing Infinite.component and re-installing. But installing over the AU doesn't usually work for me.

Hey man, i'm on mac too, i'll try that and report back.
Thanks

Update: Everything appears to be uninstalled and still when I re-install it hard crashes.

It's still remembering the serial number when i uninstall so something is still on my machine but its not plist or normal places.

Well I am pretty sure the installer is ok so that's probably not your issue. At this point it looks like you'll need help from WP. Hopefully they get back to you asap! They are usually pretty responsive to customers.

Its strange because version 1.0 installs just fine.