Alternatives to ShareIt/MyCommerce/Digital River

[Tone2 Synthesizers]

Can you please explain this

[sft234]

Can you please explain this

https://www.theregister.com/2024/10/15/ ... dry_hasnt/

One of the vendors who has been asking to be paid showed The Register a note received from Digital River's law firm, New York-based Mintz & Gold, in response to payment inquiries.

The law firm says that Digital River presently doesn't consider merchant debt claims to be valid obligations. The note reads, "I am writing on behalf of my law firm’s client, Digital River, regarding the inquiry you submitted to Digital River’s Solution Center.

[Stefano Daino]

I have my DR back office account blocked - most probably because I refunded most July/August customers.

I wonder, have any of you considered the option to charge DR for all the license codes which are loaded on their server? I have more than 5,000 license codes there, and I don't have access to them...

Stefano
dsp-quattro.com

[IaES]

Regarding owed money. the lawyers of Kasoff have found a clause to declare merchant debts as no longer to be recognized as valid obligations.

Have they really found a clause. Or is that just legal speak for "Fingers in my ears and I ain't listening".

[yps]

Our account has also been blocked. This is clearly a violation of their MSA (both the previous and the new one), as it states access to the Control Panel would be open for two more months after closing the account. We requested to close our account 3 weeks ago.

For the record: July payment received, August only credit note received but no payment, September not even credit note received. Refunded the biggest 30 orders (of a total of 100) from the July-September period.

Access to the Solution Center is still possible but read-only now. I cannot create any new cases. So I cannot request access to the Control Panel anymore, or my September statement. I think I might fall back to registered letters to their Frankfurt address.

[DrOli]

For me, creation of new case worked via sending email to 'serviceintake@digitalriver.com'. Control panel still blocked, solution center I can login but not sure if I can create case there (like said via email worked; btw. use email which is behind control panel)

[welle]

Our MyCommerce Panel has also been blocked. What a scam.

[DKSoft]

It looks like someone experienced a similar problem with the control panel lock back in 2012:

https://forums.digitalpoint.com/threads ... r.2561056/

Maybe DR will claim that we are violating the contract.

[ChrisG_33_JB]

I have checked my emails from DR.

They anounced the new Master Services Agreement in am email on sept 9th, 2024
It says that new Master Services Agreement becomes active on oct 16, 2024.
It includes new fees.

What hat email does not not:
- include any link to that new Master Services Agreement, so I was unable to read that new agreement before it came effective
- does not state the number (which is 6.3 as it showed up on oct 16)

I.
So, can this be used to claim that new Agreement is not effective?

II.
As it became effective oct 16, 2024, for the payments for july and august still the old agreement applies and they clearly violated that.

[yps]

The old MSA 6.1 already allowed 30 days for the credit note and another 30 days for the payment. They just never implemented it and paid NET15 all the time.

[IaES]

Interesting that Solution Centre is now also being blocked?

[fuseaudiolabs]

I received the invoice for their platform fee and support fee.

If I was still happily working with DR would they expect payment to their bank for that invoice or would they just balance it against income from future sales?

That's the fun part: The invoice doesn't give any indication about where they expect us to transfer the amount due whatsoever.

[DrOli]

I see this just as a calculation of refunds and bad usage of wording (Invoice). They can put on invoice only their fees but, my opinion, only after they provide list of all transfer that they did (I would say that they are obliged to do that). At the end, I do not trust them until the proof is provided that refunds are really transffered. If necessary, this will go over lawyers.

[ChrisG_33_JB]

The old MSA 6.1 already allowed 30 days for the credit note and another 30 days for the payment. They just never implemented it and paid NET15 all the time.

Ah, ok.
But I got the email with the notificaion for july on aug 9, so they did not keep the 30 days, it was > 100 days.
But I think that does not matter anyway, as I see no way to make them pay for the delay, nor to force them to pay august, spetember, october.

[Stefano Daino]

I would need to have a copy of the latest MSA 6.3 to send to my lawyer.

Can someone please put the latest MSA 6.3 somewhere and provide me with a download link, or send it to me as an attachment? I no longer have access to my DR account and I can't get a copy.

Thanks

Stefano
dsp-quattro.com