KVR Audio

Max el Belga · Post by **Max el Belga** » Thu Jul 27, 2006 1:16 pm

Although in the past I've said good things about CDXtract, I'm having trouble to get those guys responding on a simple support request !

They just don't answer !

Does anybody knows a civilized way to get their attention ?

Boiling Max... .. .

Vonbrucken · Post by **Vonbrucken** » Thu Jul 27, 2006 1:20 pm

jingle the bells or make smoke sign, just joking i know it is painfull when this happen good luck

BertKoor · Post by **BertKoor** » Thu Jul 27, 2006 1:32 pm

Maybe the company has only one person normally dealing with tech support (not uncommon), and that guy went on holiday (it's the season for that!) while his replacement (girl doing the administration?) doesn't know how to handle your request. A simple "sorry, we'll get back to you in a few weeks" on their side would have made you a happier customer...

Ask them on what term they expect to give you an answer, in a civilised way ofcourse...

Max el Belga · Post by **Max el Belga** » Thu Jul 27, 2006 3:34 pm

I don't know how, but a little while after my third request I've received an answer and appoligies !

So everything fine and no complaints !!!

Happy Max... .. .

PS : I'm glad, because I don't like telling bad things !

ahutnick · Post by **ahutnick** » Sat Jul 29, 2006 4:27 am

I have been e-mailing them numerous times concerning when CDxtract 5 might be released and have not received a reply.Perhaps they could update their info about CDxtract 5 which has been on their website for over a year now.

Max el Belga · Post by **Max el Belga** » Thu Aug 03, 2006 12:53 pm

Things didn't stop here. Result : I'm very happy. It took a little while (anyhow, faster than I react, sometimes !

)

Great service and support !!!

Great products too !!!

Happy Max... .. .

How to wake up CDXtract-support ?