Arturia elicenser? *solved*

[kgdrum]

Hi I'm trying to auth SEM V and I'm a bit confused with Arturias auth procedure.
They list no phone tech support which I don't like .

The instructions are vague: I want soft elicenser (not a dongle).
How do you do this I registered on line, got the long code,tried to authorize and I get a message that I need to create a soft elicenser and I have no clue how to do this.
I want to avoid a dongle if possible and I suspect the one I have ilok2 is not compatible anyway.
Any suggestions?
Is my assumption correct that Arturia doesn't offer phone support? Weird!
Thanks in advance.
KG

[standalone]

http://www.elicenser.net/en/latest_downloads.html

[kgdrum]

Hi Standalone,
Thanks for the link,I uninstalled and reinstalled the latest version but still no luck......

It's a really strange process........

I have deleted,reinstalled the latest elicenser,repaired permissions,rebooted etc.....
I keep getting a message that there is no license to auth.
Arturia seems to have no support via phone,I filed a tech support request, automated email said they'll answer in 2 days, pretty weird for my1st Arturia experience,the auth instructions are as vague as I've seen.
I'm sure the SEM V is a great VI from all of the raves I keep hearing but Arturias lack of an active support presence seems pretty lame to me.
They say you can auth via a soft elicenser but it's so far a mystery to me.
to be continued............

[t3toooo]

i guess there is way to make soft-elicenser work but i didn't bother and bought the dongle yesterday.

http://www.kvraudio.com/forum/viewtopic.php?t=351751

[ChiTown24]

just to make sure heres how it should work
apologies if youve already done this

{{1}} download and install the elicenser software here;; http://www.elicenser.net/en/latest_downloads.html
{{2}} launch the elicenser control center application
{{3}} enter the activation code you received from arturia
{{4}} the license should then download from the elicenser servers (can take a few minutes sometimes)
{{5}} once thats done you now select which device to install the license to (if youve got no elicenser dongle plugged in you will probably just have one choice;; your hard-drive)
{{6}} once the license has been installed you can shut down the control center application
{{7}} launch your daw and start an instance of the synth, it should be authorised


so youve done all that and still having probs ?

[kgdrum]

Thanks all,it's working now.
Had to paste a command in terminal to update.
www.arturia.com/evolution/kb/?View=entry&EntryID=111
Sounds nice! Again thanks for the help.
KG