Think about IK Multimedia what you want, but...

[paterpeter]

Most often you only hear about negative experience with customer support in general, so to balance it here's a positive story:

I asked the IK Multimedia support for free license transfers for a couple of licenses I wanted to donate for the Call to Arms charity. Within an hour I received a friendly response from them which already included free transfer tokens without any further questions.

Just saying. Think about IK and their fees what you want, but they handled this case in the most excellent way. Therefore, big kudos and much appreciation go to IK. They have definitively improved they way I look at them.

[Numanoid]

Just saying. Think about IK and their fees what you want, but they handled this case in the most excellent way. Therefore, big kudos and much appreciation go to IK. They have definitively improved they way I look at them.

Even a stopped clock is right twice a day

But no doubt they deserve kudos here though

[chris tt]

I've got to chip in that I've had amazing and very quick support from IKM recently (so quick that I was taken by surprise! - I was phoned back after submitting an online query within 15 minutes last thing on a Friday afternoon).

The only comparison I have to make is with Native Instruments, who have only just contacted me about a question I had about Monark over 2 weeks after I submitted it to them (and coincidently after their 50% off Thanksgiving sale ended, that the product was part of). Other times they've not even responded.

Based partly on the IKM service, I've just bought more stuff from them.