As we all know, there is light and shadow, if it comes to customer service, after the sale is done. I guess it would be nice for others to know, what to excpect, after a problem is spoiling your day.
This is not intended, bashing a company. In other words, I would like to see very positive experiences. May I also recommend, that no names are posted, unless it was a very nice person.
Let me start:
CineSamples Core.
Sent them a simple question, indicating that I am not a customer yet.
Response time: good
Question solved: good
Technical expertise: good
Friendliness: very good
Name: Jina, a nice person!
Summary: with this customer service, you cant go wrong!
Hoping to see your experience
Burkhard (Germany)