NI Support Times?
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- KVRAF
- 7903 posts since 24 May, 2009 from Nationalism isn't my thing...
Since they changed over to their new support system, has anyone else noticed an increased wait time for support? I used to get same- or next-day service from them. I've been waiting for 10 days on my last ticket and have someone waiting on a license transfer.
Blue Phase Music
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el-bo (formerly ebow) el-bo (formerly ebow) https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=208007
- KVRAF
- 18130 posts since 24 May, 2009 from A galaxy, far far away
NI always varies, and it seems to depend on how busy they are. Normally, it would take longer around Black Friday, xmas, sales etc. In this case, I'd imagine it to be the huge amount of extra work due to the recent Komplete 11 release
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- KVRAF
- Topic Starter
- 7903 posts since 24 May, 2009 from Nationalism isn't my thing...
Yeah, they finally got back to me after nearly two weeks.
I do understand that they're probably much busier right now, but why I couldn't use their Transfer ID system for my product is beyond me. There seems to be no reason for it.
And now it's been five days since I responded to their verification request, I'm still waiting for a response from them, and the issue is still not resolved.
I do understand that they're probably much busier right now, but why I couldn't use their Transfer ID system for my product is beyond me. There seems to be no reason for it.
And now it's been five days since I responded to their verification request, I'm still waiting for a response from them, and the issue is still not resolved.
Blue Phase Music