Hello chaps,jamcat wrote: ↑Sat Apr 02, 2022 5:25 pmNo, IK also had MODO Month that started in January, and was extended through March (up until it was cut short and disappeared down the memory hole when MODO DRUM 1.5 was announced.)Funkybot's Evil Twin wrote: ↑Sat Apr 02, 2022 5:00 pmNot to me. They just had a 29 plugins for the price of 1 group buy, this person wasn't in on that for whatever reason [maybe wasn't aware, maybe new to audio, maybe was broke just then], buys just the 1 plugin for full price, then a few days later IK announces a new version. He reaches out and asks if they can offer the very common grace period for that situation and they say no. They can't afford to go a tiny bit above and beyond and give the person an upgrade voucher or something? They just gave the thing away recently and this person paid full price! I'm sorry, it's just bad customer service. They don't owe him anything, but they could do the stand up thing, and gain a customer for life. Instead, now that customer feels understandably burned. A little less likely to give IKMM money in the future.
But yeah, if it makes sense to you, that's your opinion. The above is mine.
They are fair points that both of you make with regard to my situation.
Ultimately, I am happy with my Modo Bass (1) purchase because it does what I wanted it to do, and I got it at a good discounted price at Thomann.
I'm certainly not wailing and gnashing my teeth at getting Modo Bass.
However, as an observation, it is unusual for companies not to offer grace periods to customers who have purchased a product (and tbf, IK Multimedia must have known, if maybe not been in cahoots, with Thomann's pricing?), which then gets made inferior by a newer released version within less than 2 weeks.
Also, the real kick in the teeth for my niche position is that anyone who buys Modo Bass 2 (on current pre-sale) gets Modo Bass 1 thrown in for free.
Sod's law and bad timings for me, but if I had just known (!) to wait for less than 2 more weeks, I would have been able to pick up Modo Bass 2 and Modo Bass 1 for about $50 more (after jam points) than I paid for Modo Bass 1.
However, tbf, I'm not really desperate for any of the new basses in Modo Bass 2.
It is only the +1500 grooves that interest me - but I'm not going to spend $149 (before jam points) on just those.
Perhaps there is a way to get those grooves somehow else for cheaper?
As said, this is how IK Multimedia roll (with no grace periods), which is fair and up to them.
Likewise, I am aware of that business model now - and also the fact that I have spent about £700 on their products in the past decade but that this doesn't count for anything.
So I will instead be giving more support from now on to kinder companies (and there are a lot of very kind companies out there) who look after their loyal, long-standing customers better than IK Multimedia.