KVR Audio

sickamorz · Post by **sickamorz** » Tue Jun 13, 2017 12:04 pm

Take your money then no support at all.

mcbpete · Post by **mcbpete** » Tue Jun 13, 2017 12:21 pm

OK then I shall

lfm · Post by **lfm** » Tue Jun 13, 2017 1:30 pm

Well, sir, you do no provide much information - not easy to help then?

Try Cockos forum, not personal support for a price level of Reaper.

And Reaper manual is really good source of information.

Slaapstadseun · Post by **Slaapstadseun** » Tue Jun 13, 2017 1:57 pm

What do you need support with? There are many Reaper users here, we'll try to help you.

nineofkings · Post by **nineofkings** » Tue Jun 13, 2017 2:17 pm

Have you tried the Reaper forum? Very active and people try to help often

Shalotta · Post by **Shalotta** » Tue Jun 13, 2017 2:40 pm

Ouch, it is on my shopping list ... what exactly is crappy to you ?

Pro: fantastic performance & stability on vst+vsti
Con: I still do not think like Reaper thinks and vice versa, Nektar Impact LX88+ driver refuse to work

To call Reaper crappy is over the top yet.

chk071 · Post by **chk071** » Tue Jun 13, 2017 2:50 pm

He called it "creappy" though, which is probably a mixture between creepy and crappy.

chk071 · Post by **chk071** » Tue Jun 13, 2017 2:51 pm

Slaapstadseun wrote:What do you need support with? There are many Reaper users here, we'll try to help you.

Hope you're not serious. "Hey, why does Microsoft need support? There's billions of users on the net which can help you out!"

nineofkings · Post by **nineofkings** » Tue Jun 13, 2017 3:00 pm

chk071 wrote:
Slaapstadseun wrote:What do you need support with? There are many Reaper users here, we'll try to help you.
Hope you're not serious. "Hey, why does Microsoft need support? There's billions of users on the net which can help you out!"

This is IL's official support policy as well - "Try posting on the forum."

The mods and dev hang out there as well in Reaper's case, so it's not just them sitting in some unreachable tower.

chk071 · Post by **chk071** » Tue Jun 13, 2017 3:07 pm

nineofkings wrote:
chk071 wrote:
Slaapstadseun wrote:What do you need support with? There are many Reaper users here, we'll try to help you.
Hope you're not serious. "Hey, why does Microsoft need support? There's billions of users on the net which can help you out!"
This is IL's official support policy as well - "Try posting on the forum."

Well, that's a ridiculous policy, if that is true. Even if the devs regularly check the forum, they can't check everything at any time. And forum users are no support workers. I think i can say that much after frequenting computer support forums for years.

slipstick · Post by **slipstick** » Tue Jun 13, 2017 3:54 pm

I rather like the Reaper method of relying mainly on assistance via a forum which may well include the devs. Though they rarely need to be involved because very many "problems" can be solved by anyone who has read the documentation and/or used the product for a day or two.

I don't really think that being able to talk on the phone (at your expense) to some half-trained call centre worker who has likely never really used the product and is just reading from a script beats that. But hey, that's just my opinion

.

Steve

bungle · Post by **bungle** » Tue Jun 13, 2017 4:11 pm

sickamorz wrote:Take your money then no support at all.

Did they not send the licence file ?
The support email always replies even if the answers are normally poor and they are very slow, the user forum has ever answer you could want unless they didnt send the licence file.

chk071 · Post by **chk071** » Tue Jun 13, 2017 4:16 pm

slipstick wrote:I rather like the Reaper method of relying mainly on assistance via a forum which may well include the devs. Though they rarely need to be involved because very many "problems" can be solved by anyone who has read the documentation and/or used the product for a day or two.

I don't really think that being able to talk on the phone (at your expense) to some half-trained call centre worker who has likely never really used the product and is just reading from a script beats that. But hey, that's just my opinion .

Steve

That's why good support is so important (and of course, that includes competent support employees too). Most people i give computer support too aren't even able to Google to solve their problems. They just don't have an idea, and can't be bothered either. Ok, the typical Reaper clientel are nerds (no offense) who know how to solve a problem, when they encounter one. So the situation may be a bit different there. But, for Cubase e.g., support via forums is absolutely unthinkable for me. And it's a big shame that you don't even get a reply to every second support inquiry you have at Steinberg support, because it is something you should not neglect.

Shalotta · Post by **Shalotta** » Tue Jun 13, 2017 4:21 pm

chk071 wrote:He called it "creappy" though, which is probably a mixture between creepy and crappy.

On moments of raging anger one may produces tyepos

,
I`m curious nonetheless what the headache is all about.

chk071 · Post by **chk071** » Tue Jun 13, 2017 4:22 pm

Yeah, me too. Not much of an indication to what it is exactly which is "creappy".

disappointed with creappy reaper