Is Monoplugs B Step still in business? Yes!!

Plug-in hosts and other software applications discussion
User avatar
riley4reason
KVRAF
1887 posts since 29 Aug, 2003 from Austin, TX

Post Fri Jan 26, 2018 3:58 pm

They make the B Step sequencer. I have the Pro version and the down load links they told me to save in case I need to re-download it don’t work anymore. Reached out in July again in November again today. No answer but their website is still up. Anybody know what’s going on? They still in business?

Thanks, Riley

Update: Heard from Thomas and he has been unable to work for a year, but he's back. It seems Monique has an update too. I just heard back from him on a support email.
Last edited by riley4reason on Tue Feb 13, 2018 11:51 am, edited 2 times in total.
Asus CM6870 3AB, i7 3770 Ivy, 16GB RAM, 240GB SSD, 7TB Internal, Windows 8 64bit Pro,RME Firface UC, Reaper. Ableton Live 9, Sonar X2, Maschine.

User avatar
Halonmusic
KVRAF
2324 posts since 13 Nov, 2015 from Norway

Re: Is Monoplugs still in business? I’ve been trying to reach them since July

Post Mon Jan 29, 2018 1:48 am

Have no idea. I have the B step sequencer myself.
Don't be a Sheep. :borg:

User avatar
lnikj
KVRAF
2064 posts since 23 May, 2005 from the North Cornwall coast

Re: Is Monoplugs still in business? I’ve been trying to reach them since July

Post Mon Jan 29, 2018 2:57 am

No reply to an email I sent nearly a year ago.

User avatar
BertKoor
KVRAF
11082 posts since 8 Mar, 2005 from Utrecht, Holland

Re: Is Monoplugs still in business? I’ve been trying to reach them since July

Post Mon Jan 29, 2018 3:29 am

It's a German website, so they have published an imprint containing a snailmail adddress and telephone number. Did you try to give them a call :?:
We are the KVR collective. Resistance is futile. You will be assimilated. Image
My MusicCalc is back online!!

User avatar
riley4reason
KVRAF
1887 posts since 29 Aug, 2003 from Austin, TX

Re: Is Monoplugs still in business? I’ve been trying to reach them since July

Post Mon Jan 29, 2018 4:11 am

no, didn't try that. I'll skype it later and see if I can find something out. Thanks
Asus CM6870 3AB, i7 3770 Ivy, 16GB RAM, 240GB SSD, 7TB Internal, Windows 8 64bit Pro,RME Firface UC, Reaper. Ableton Live 9, Sonar X2, Maschine.

User avatar
riley4reason
KVRAF
1887 posts since 29 Aug, 2003 from Austin, TX

Re: Is Monoplugs still in business? I’ve been trying to reach them since July

Post Mon Jan 29, 2018 11:00 am

I can't get the German phone number to work in Skype. I tried sending another email. I wish they would let us know either way.
They are still selling products on their website but it looks like the owner has not participated in their forums for 2 years or so. If anyone reading this lives in Germany, try calling the number here: http://monoplugs.com/en/imprint#navigation

Let us know what you find out. Thanks! Riley
Asus CM6870 3AB, i7 3770 Ivy, 16GB RAM, 240GB SSD, 7TB Internal, Windows 8 64bit Pro,RME Firface UC, Reaper. Ableton Live 9, Sonar X2, Maschine.

User avatar
riley4reason
KVRAF
1887 posts since 29 Aug, 2003 from Austin, TX

Re: Is Monoplugs B Step still in business? I’ve been trying to reach them since July

Post Wed Jan 31, 2018 5:01 am

The form submission on their site doesn't work either. I tried emailing again 2 days ago. I wonder if Thomas is OK? strange behavior.
Asus CM6870 3AB, i7 3770 Ivy, 16GB RAM, 240GB SSD, 7TB Internal, Windows 8 64bit Pro,RME Firface UC, Reaper. Ableton Live 9, Sonar X2, Maschine.

SirkusPi
KVRist
238 posts since 14 Aug, 2012

Re: Is Monoplugs B Step still in business? I’ve been trying to reach them since July

Post Wed Jan 31, 2018 5:30 am

I know it's cold comfort, but I do appreciate your posting about this on the forum. I've considered from time to time whether to buy B Step; thanks to your alerting us to this situation, clearly now I won't.

User avatar
riley4reason
KVRAF
1887 posts since 29 Aug, 2003 from Austin, TX

Re: Is Monoplugs B Step still in business? Yes!!

Post Tue Feb 13, 2018 11:51 am

Update: Heard from Thomas and he has been unable to work for a year, but he's back. It seems Monique has an update too. I just heard back from him on a support email.
Asus CM6870 3AB, i7 3770 Ivy, 16GB RAM, 240GB SSD, 7TB Internal, Windows 8 64bit Pro,RME Firface UC, Reaper. Ableton Live 9, Sonar X2, Maschine.

User avatar
Halonmusic
KVRAF
2324 posts since 13 Nov, 2015 from Norway

Re: Is Monoplugs B Step still in business? Yes!!

Post Wed Feb 14, 2018 12:50 pm

riley4reason wrote:Update: Heard from Thomas and he has been unable to work for a year, but he's back. It seems Monique has an update too. I just heard back from him on a support email.
Great news :tu:
Don't be a Sheep. :borg:

User avatar
monotomy
KVRer
20 posts since 10 May, 2013

Re: Is Monoplugs B Step still in business? Yes!!

Post Sat Feb 17, 2018 6:57 am

Hi, this is Thomas from Monoplugs.

Please excuse the inconvenience. As Riley wrote, I was ill for a long time and was not able to work.
Unfortunately, Monoplugs is just me and there was nobody else who could provide you support.

But I'm back and the first thing to do was to remove the buggy activation and change Monique to downloadware like B-Step. The method for activation was really a problem – I punished my customers with the activation steps while the crackers can use "theirs" on the fly. Also, there is more stuff to maintain (like servers) and more stuff that can break.

Monique is not officially updated yet. But yes, you can download V1.1 on the page. ;-) It's not much – it was an update I was working on before my illness.
The official update (notification) will follow in the next few days after I've answered all the support requests.
Feel free to add more to my mailbox.

User avatar
chrisg
KVRist
74 posts since 6 May, 2005

Re: Is Monoplugs B Step still in business? Yes!!

Post Sun Mar 31, 2019 6:13 pm

Hello Thomas,

is the site down now?

i've been trying to reach you for some time but you did not answer.

Klangtueftler
KVRer
6 posts since 15 Apr, 2014

Re: Is Monoplugs B Step still in business? Yes!!

Post Sun Apr 21, 2019 2:49 am

B-Step Pro crashes on every iPad I own and no way to get in contact with Monoplugs.
B-Step Development ceased ?

Site still down displaying error about PHP ...

ReverendLove
KVRist
123 posts since 3 Dec, 2009 from Cologne, Germany

Re: Is Monoplugs B Step still in business? Yes!!

Post Mon Apr 22, 2019 3:40 pm

chrisg wrote:
Sun Mar 31, 2019 6:13 pm
Hello Thomas,

is the site down now?

i've been trying to reach you for some time but you did not answer.
Obviously it isn't updated to a current PHP version.

The provided links from my receipt e-mail don't work either.
Very scary.

codec_spurt
KVRAF
3555 posts since 21 Sep, 2005

Re: Is Monoplugs B Step still in business? Yes!!

Post Mon Apr 22, 2019 7:11 pm

You need to cut Tommy a bit of slack.

He's really in to this VST stuff. Very passionate about it.

But he needs to pay the bills. And he's got real life stuff to deal with too, just like the rest of us.

I can vouch for him being a very honourable man. I'd even go so far as to call him a 'friend'.

He's not a fly by night merchant. But he does fly by the seat of his pants. It's how he rolls. I won't have a bad word said about him.

We can work this out.

It's one thing to get tech support for stuff that doesn't work. If Tommy is out of action and working on another problem, well, you are out of luck. He's pretty much a one man show. It could be some time.

But he always makes good. He wants to do this full time but the fact is it just doesn't pay enough for him to give up his main job. He would like to though.

He's like many other small devs. He doesn't even know who I am.

It might be that some of you feel you haven't quite got what you payed for. But Monoplugs will make good.

It's a new company, a new way of doing business. Still trying to find out how it's done.

I haven't talked to Tommy in a while. I hope he's ok.

Just to show good faith, I know I still have half a dozen licenses left over for some work I did for him.

I'm happy to share them out. For B-Step.

Hit me up via PM. I will need to talk to Tommy. I actually got 10 spare licenses in fact, but let's just go for six for now. I might be able to wrangle the others depending on how generous he is feeling.

I may even be able to get a few free licenses for his Synth too. No promises.

I'll see if I can just chuck out a few serials for that as well.

Tommy is a very generous guy. He's not a bread head marketing guru. He doesn't even know who I am, posting here.

But I'll stick up for this guy. I can vouch for him.

He's solid.
"you're all GUI whores." - banned KVR member 'snooky'.

Return to “Hosts & Applications (Sequencers, DAWs, Audio Editors, etc.)”