crusher-X 8 released!

Official support for: accsone.com
simmo75
KVRAF
1581 posts since 25 Mar, 2016 from Seattle

Post Mon Jul 22, 2019 7:23 am

So you’re now going to provide free regular updates, this is a good move.

When will the free updates start?
The current paid update prices have been too often and too expensive.

freq
KVRist
298 posts since 17 Jan, 2005

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 7:35 am

Hi,

thanks for your feedback! Yes, another upgrade policy that values a "fast decision" on the latest upgrade sounds logic - on the first glance...

But in the sense of our above post this offer would add another "force" to the customer to stay up to date. And again, you will find yourself in that "tragic rush circle" that turns around the "missed chance" only. Where to draw the line? We don't want to support that thinking! We want that you to feel happy with your current version and use it as much you can (there are a lot users out there that are extremely happy e.g. with version 5 or 6) and - in case you feel to decide for the new features because e.g. you find them useful for your new project - you have all the time you need to decide for the upgrade. Turn it around: We don't want to punish our customers who are happy with using their investments a long time. In our view this is a much more sustainable position that values the current development and our customers creative rhythm versus an aggressive "get a discount now if you decide fast today" call for action. From our viewpoint this is a doom loop and it turns out in a non-creative, hectic living that has all the potential for stress and harm if applied long term. Does that make sense too?

Having said that, of course we have a very generous way to deal with "corner cases" like if you had purchased the older version a couple of weeks or months before the new one releases. As stated several times: Just drop us a line and we will find a solution for you.


Best
accSone

User avatar
aMUSEd
KVRAF
31099 posts since 14 Sep, 2002 from In teh net

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 7:36 am

Updates have always been free, you're thinking of upgrades (although not a fan of companies redefining .5 releases from updates to upgrades)

dayjob
KVRian
1368 posts since 6 Nov, 2006

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 7:49 am

@freq - that all sounds good to me and i totally support you in not contributing to the 'price collapse' of the industry and your work. i think it's very reasonable thing to do and I hope other developers take note. good luck!

User avatar
lnikj
KVRAF
2112 posts since 23 May, 2005 from the North Cornwall coast

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 9:10 am

freq wrote:
Mon Jul 22, 2019 7:35 am
Hi,

thanks for your feedback! Yes, another upgrade policy that values a "fast decision" on the latest upgrade sounds logic - on the first glance...

But in the sense of our above post this offer would add another "force" to the customer to stay up to date. And again, you will find yourself in that "tragic rush circle" that turns around the "missed chance" only. Where to draw the line? We don't want to support that thinking! We want that you to feel happy with your current version and use it as much you can (there are a lot users out there that are extremely happy e.g. with version 5 or 6) and - in case you feel to decide for the new features because e.g. you find them useful for your new project - you have all the time you need to decide for the upgrade. Turn it around: We don't want to punish our customers who are happy with using their investments a long time. In our view this is a much more sustainable position that values the current development and our customers creative rhythm versus an aggressive "get a discount now if you decide fast today" call for action. From our viewpoint this is a doom loop and it turns out in a non-creative, hectic living that has all the potential for stress and harm if applied long term. Does that make sense too?

Having said that, of course we have a very generous way to deal with "corner cases" like if you had purchased the older version a couple of weeks or months before the new one releases. As stated several times: Just drop us a line and we will find a solution for you.


Best
accSone
This all makes perfect sense. However, charging for x.5 versions does not and I can't think of another company that does so (somebody will no doubt dig up an example).

BeeDog
KVRist
272 posts since 31 Jan, 2018

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 9:10 pm

I'm pretty sure Steinberg charge for .5 updates to Cubase, but could be wrong.

Anyway, @freq, your reasoning is quite good, but I honestly think you're hurting yourself by not allowing tiered upgrades. The matter of the fact is that you're probably losing money on people that would impulsively upgrade from e.g. 7.5 to 8 in a heartbeat if they got a slightly better discount than, for example, users upgrading from Crusher-X 5 to 8. There will always be people that want to stay updated at all times, and if you encourage them you'll most likely make MORE money in the long run, or at the very least ensure that you have a more steady revenue stream every release cycle instead of having 'gaps' where existing users skip 1, 2 or 3 version upgrades to save some money.

Anyway, this is just a discussion, you're free to do as you please obviously :)

freq
KVRist
298 posts since 17 Jan, 2005

Re: crusher-X 8 released!

Post Mon Jul 22, 2019 11:24 pm

@BeeDog thanks for your analysis - we deeply will consider. As you said, we always feel that there is no right or wrong just a continuous cycle of optimization possibilities. It truly depends on e.g. this discussion if people tends more to support a tiered upgrade offer in the future.

To make things not complex and foreseeable for our customers we will stay with the current approach for crusher-X 8. And now its time to get back to work on the next free update - a couple of customer feedback needs to be build in!

Best
accSone

theaterpetzi
KVRer
1 posts since 23 Jul, 2019

Re: crusher-X 8 released!

Post Tue Jul 23, 2019 7:26 am

I think accsone is doing right with the decision not to follow the "insane price dumping circle"..I agree with the accsone statement above...
It is a real hard work to develop, to test, debug and release a very complex software like CrusherX ....and it is another cup of coffee than coding a simple "bread and butter" compressor plug-in..I think you get a very good tool for creative work with good personal support..and accsone is not Apple or Yamaha..earning money with other things than audio software.

dayjob
KVRian
1368 posts since 6 Nov, 2006

Re: crusher-X 8 released!

Post Tue Jul 23, 2019 8:09 am

the price dumping stuff is really just a race to the bottom for software.

freq
KVRist
298 posts since 17 Jan, 2005

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 4:13 am

Hi,
thanks everyone for your valuable feedback! For future reference we also posted our pricing statement on the accSone website:

https://www.accsone.com/about/pricing-statement

Best
accSone

enCiphered
KVRist
491 posts since 13 Dec, 2016

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 4:58 am

Wow! After reading all this valid posts about the overpriced updates and still the dev decides to change absolutely nothing, I´m out as well. Congratulations!

freq
KVRist
298 posts since 17 Jan, 2005

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 5:59 am

@enCiphered Very sorry to hear that our reasoning and thoughts didn't fly for you and that we loosing you as a great supporter of crusher-X.
Best
accSone

Neon Breath
KVRAF
3426 posts since 15 Sep, 2010

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 9:26 am

enCiphered wrote:
Wed Jul 24, 2019 4:58 am
Wow! After reading all this valid posts about the overpriced updates and still the dev decides to change absolutely nothing, I´m out as well. Congratulations!
No problem, it's up to you you can go back to your Toyota aka regular granulator :hihi:
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enCiphered
KVRist
491 posts since 13 Dec, 2016

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 10:01 am

Neon Breath wrote:
Wed Jul 24, 2019 9:26 am
enCiphered wrote:
Wed Jul 24, 2019 4:58 am
Wow! After reading all this valid posts about the overpriced updates and still the dev decides to change absolutely nothing, I´m out as well. Congratulations!
No problem, it's up to you you can go back to your Toyota aka regular granulator :hihi:
Ah yeah, whatever :dog:

Neon Breath
KVRAF
3426 posts since 15 Sep, 2010

Re: crusher-X 8 released!

Post Wed Jul 24, 2019 10:11 am

Just joking of course :P
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