Recently, I made a purchasing mistake from them. The fault was 100% mine, but I reached out to them hoping against hope for a solution. They were very timely and thorough with their response, they helped me, and I am completely satisfied with the outcome. Like, post-on-KVR-satisfied.
Thanks, IK! (And to Peter, who I didn't need to ask for help but who is always a helpful presence for IK here on KVR).