output download installation hub problems. "Error logging in"

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I just bought the analogsanalog vst by output and it requires an app called output hub 2.0.whatever. I enter my correct email and password and it loads for a second and then says "error logging in". It's not the login info because it says "incorrect email/password" when you mis spell something.

I've uninstalled and reinstalled the output hub several times. I've restarted the computer a bunch. Nothing works. Anyone else having trouble getting into output hub?

I emailed tech support but there's no live chat or phone number. It's Sunday so they probably won't get back to me tomorrow if I'm lucky.
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