Why Cytomic support so bad?

[nullik]

From personal experience:

- Support not answer for any future improvements and bug reports. Although many authors are willing to make contact due to high competition and a desire to improve their product. For several years there has been no answer or greetings from them.
- Only the financial support is responding, but the license transfer becomes unresponsive. Almost 2 weeks have passed and they have not responded to my request to transfer the license.

However, they ask for money for this great support.

For the original full price paying customer there is no charge, otherwise a 30% of the current price fee is charged. Since the original customer gets a 30% discount off their next purchase, the license transfer fee covers both this, and also the increased support load of a new customer's questions and resolution of any issues.

Support load is so high that can't answers for years. And author andy-cytomic disabled PM messages.

[adl]

As far as I know Cytomic is only Andy and that's it. So, it's not team or anything. That being said I sold the glue after years of promising a HD version, which never was released.

[Biome_Digital]

As far as I know Cytomic is only Andy and that's it. So, it's not team or anything.

No, I don't think that is right at all. There is at least 2. Support I had was helpful and quick too.

[adl]

As far as I know Cytomic is only Andy and that's it. So, it's not team or anything.

No, I don't think that is right at all. There is at least 2. Support I had was helpful and quick too.

Might be now. When I had contact with him regarding the license transfer it was pretty much him and his wife (which makes it 2 I guess).

[Yorrrrrr]

Yes, pretty weird company. I purchased a license to an unreleased beta plugin years ago, "the scream" (which is pretty good), but it never went out of beta into an actual release

[dayjob]

Yes, pretty weird company. I purchased a license to an unreleased beta plugin years ago, "the scream" (which is pretty good), but it never went out of beta into an actual release

does it work in your current set up?

as for the OP.. i'm not sure what you're complaining about. it's unclear by your post. is it the license transfer fee or did you have bad experience w/support or is it their license transfer policy?

regardless, the plug ins work and updates to them used to be pretty regular.. more or less... if you check the glue and the drop threads he chimes in there plenty and let's users know where things are at.

also, he's always taking his time to get things right when it comes to the sound of the plug ins. the drop is w/o equal in the software world imo. best sounding filter. period. I use the glue on my mix bus pretty much on every mix. I recall mention of an HD version but i don't recall what it will offer over the current version. it's not something i worry about since it works great and sounds great as it is now.

the glue
viewtopic.php?f=6&t=235734&start=3210

the drop
viewtopic.php?f=6&t=319495

[nullik]

I use the glue on my mix bus pretty much on every mix.

Until recently, this was also my favorite clean compressor. But it has a big drawback, it pumps heavily and emphasizes sharp frequencies. I changed it to the more cheaper fircomp2 and I'm happy. The author of fircomp 2 is very friendly and adequate, gladly accepts wishes. Many user wishes have already been added in the 2.10rc version. So I'll say The Glue goodbye! I think the glue's support is just awful, and in our country who I have to communicate with in the same way think. I would have understood this 5-10 years ago, but now there are a lot of talented guys who can surprise us with good plugins with the best price. I love cheap LVC Audio TonedMax 3 eq more than Fabfilter, Dmg Audio, Toneboosters. Literally 2 years have passed and Audio Assault guys made excellent cabinet emulations that can compete with more expensive siblings. And all thanks to the fact that they listen to customers. Audio Assault old cabinet emulations was very bad!

[dayjob]

I use the glue on my mix bus pretty much on every mix.

it pumps heavily and emphasizes sharp frequencies.

this has not been my experience at all. it only pumps if i set it up to pump. typically if highs and mids are being emphasized it's because of over compression or severe limiting. again.. things only sound this way if i'm overdoing it.

but ymmv of course and i'm glad you found tools you are more comfortable with. in the end that's all that matters.

[nullik]

this has not been my experience at all. it only pumps if i set it up to pump. typically if highs and mids are being emphasized it's because of over compression or severe limiting. again.. things only sound this way if i'm overdoing it.

but ymmv of course and i'm glad you found tools you are more comfortable with. in the end that's all that matters.

It’s not like that at all. It pumps even if a SC filter is assisted, which is designed to inhibit pumping. FirComp works more cleanly and does not pump, it completely gives you control over the sound you want to get at the output. It is more flexible in settings. It was praised even by Luca Pretolesi from Studio DMI.

[dayjob]

this has not been my experience at all. it only pumps if i set it up to pump. typically if highs and mids are being emphasized it's because of over compression or severe limiting. again.. things only sound this way if i'm overdoing it.

but ymmv of course and i'm glad you found tools you are more comfortable with. in the end that's all that matters.

It’s not like that at all. It pumps even if a SC filter is assisted, which is designed to inhibit pumping. FirComp works more cleanly and does not pump, it completely gives you control over the sound you want to get at the output. It is more flexible in settings. It was praised even by Luca Pretolesi from Studio DMI.

lot's of things get praised by lot's of people.. but anyway.. as said.. i'm glad you found something that works well for your needs. i have no issues w/The Glue and how it works.

[Yorrrrrr]

Yes, pretty weird company. I purchased a license to an unreleased beta plugin years ago, "the scream" (which is pretty good), but it never went out of beta into an actual release

does it work in your current set up?

Not anymore, migrated to an all Apple Silicon setup. So...I lost all hope, as that thing was abandoned before release...no more support, no more updates are expected.

[dayjob]

Yes, pretty weird company. I purchased a license to an unreleased beta plugin years ago, "the scream" (which is pretty good), but it never went out of beta into an actual release

does it work in your current set up?

Not anymore, migrated to an all Apple Silicon setup. So...I lost all hope, as that thing was abandoned before release...no more support, no more updates are expected.

it's working fine for me on apple silicon/Monterey under rosetta. all the cytomic plug ins are working great in rosetta. I checked my versions and was actually running older than current versions so reinstalled all 3 and no problems.

[LeVzi]

this has not been my experience at all. it only pumps if i set it up to pump. typically if highs and mids are being emphasized it's because of over compression or severe limiting. again.. things only sound this way if i'm overdoing it.

but ymmv of course and i'm glad you found tools you are more comfortable with. in the end that's all that matters.

It’s not like that at all. It pumps even if a SC filter is assisted, which is designed to inhibit pumping. FirComp works more cleanly and does not pump, it completely gives you control over the sound you want to get at the output. It is more flexible in settings. It was praised even by Luca Pretolesi from Studio DMI.

Absolute rubbish, you probably have no idea what you are doing.

You go and use Fircomp but the Glue is a well established excellent compressor. Andy isn't going to answer your questions about future development, that's not support is it, that's you being impatient and nosy.

If you have a genuine issue with the Glue he will answer you. From your posts you seem like someone i'd want to ignore too.

[nullik]

From your posts you seem like someone i'd want to ignore too.

LeVzi, don't be rude. In that case, you shouldn't be answering here. You don't even understand what wishes I had for the author of The Glue. I always respect the authors of plugins and talked to a large number, but no one said that I was doing something unnecessary and asking bad wishes. If I signed up for kvr audio later than you, this does not mean that I have less experience and I am dumber than you. I used The Glue about 10 years. At the moment, the plugin has quite a few contenders. You probably still drive an old car that has proven itself? Good luck!

[LeVzi]

From your posts you seem like someone i'd want to ignore too.

LeVzi, don't be rude. In that case, you shouldn't be answering here. You don't even understand what wishes I had for the author of The Glue. I always respect the authors of plugins and talked to a large number, but no one said that I was doing something unnecessary and asking bad wishes. If I signed up for kvr audio later than you, this does not mean that I have less experience and I am dumber than you. I used The Glue about 10 years. At the moment, the plugin has quite a few contenders. You probably still drive an old car that has proven itself? Good luck!

I couldn't care less about your wishes for the Glue, it's Andy's plugin, we all want various things, and there's a post in the effects section to put them in, he frequents that and sees them.

The fact you said the glue pumps shows you have less understanding to why it's pumping. That's YOUR fault not the plugins. So suggesting Fircomp is better because it doesnt do the same thing is ridiculous.

Learn how to use a compressor and then maybe you won't sound so daft.

I drive an old car, because it has a young engine and was cheap, so your analogy is also as ridiculous as your claims.