IK Multimedia Customer Service slow (borderline unresponsive)

[vertibration]

What is going on over there? It seems they must be super short staffed. No response to support tickets, and if you do get a response, its vague, and then no further response

[mixtur.se]

It has been like this for years, and when they respond it’s like they didn’t even read the ticket (standard response). I don’t even bother opening a ticket, and usually get better help from forums. Other may have been luckier.

[vertibration]

They owe me a refund, zero response. Scummy

[zerocrossing]

I put in a support ticket 21 days ago and I've only gotten back an automated response. I don't think they actually have a customer service department.

[midi sentinel]

That is IK Multimedia MO. Trick users into their ecosystem with cheap crap that has no upgrade path, then ignore any issues users have with the software they purchased . Also have an open ticket for weeks now, nothing except automated response.

Looking on the bright side, I will never ever get tempted to buy any of their crap again.

[Zipede]

I ran into problems when I installed Studio Max into a different drive. I contacted support and got a quick response, the support guy even sent me an image of his own file system for me to follow. I just copied his setup and everything worked fine. The first time I contacted them was to ask questions about amplitude and got timely response for that also.

I'm not doubting some people have issues with support, maybe I did something differently, or was just lucky, just giving my experience.

[onerob]

I got a response quite quickly. They suggested a fix which didn't work, so I told them the issue was still happening. After about a week or more of not hearing anything I received another email informing me of a product update which solved the problem.