Hi,
I'm having a trouble with the license and at the moment I'm waiting an answer from the Arturia support, but as I think it's something that anyone can have trouble with, I'm posting here about how it's going.
My problem started when I purchased a VC9 upgrade from NI.
I have a VC3 registered & the upgrade to VC4. I purchased this from a friend 5 years ago and the transfer worked without issues.
When i've tried to upgrade to VC9 from the website, the systeam answered me that i have no product available to upgrade...
OK, since I see only the VC4 upgrade available from my account I've decided to unregister the upgrade license and the use the VC3 code to upgrade, but then a second problem raises: Once I've unregistered a license I can not register it back on my account. There was no advice against that, but the fact is that I can't register V3 to upgrade.
As I've writed before, I'm waiting for an answer about this, because I have only 14 days to claim a refund for this product.
Hopefully, Arturia staff will solve the problem and I'll be soon a happy VC9 user... or at least, an VC4 not so happy user.
License upgrade problems found.
- KVRian
- Topic Starter
- 996 posts since 10 Oct, 2002 from Barcelona
- KVRian
- Topic Starter
- 996 posts since 10 Oct, 2002 from Barcelona
Well, I'm finally a happy VC9 user.
They asked me for these:
They asked me for these:
And after sending them some pictures & captions i received this answer :Hi J.
Thanks for reaching out.
In order to register the license on your account, we will need at least:
- a copy/picture of the original receipt / invoice
- a copy of the email containing the serial + unlock code of the license or a copy of the registration card
- If the license has been bought second hand, a screenshot of the former owner email on which has been delivered the license.
It's being fast enough but maybe next time, it'd be great to know that when you unregister a license you can't register it back again.Hello Julio,
Thank you for your email.
The products are now registered on your account.