I'm hoping that I'm misunderstanding this --
I got the notification of S1's update to v6.2 today and visited their 'Community' to check out details and see what users had to say about the good/bad/ugly of it.
It now basically locks out everyone who isn't an active member of their renamed subscription plan.
I've rarely visited in the past, mostly just to check out updates and get a few specific answers to narrow questions.
It looks like that's all behind the wall now.
It looks like you can find specific posts if you can guess the right keywords, but can't get to threads. I can't find a discussion of the 6.2 update at all.
I've paid for S1 since the very first version, but I guess that's not enough now?
It's not the end of the world for me, but it's stunningly cynical of them. Like every good forum it was an on-going resource for all users, a repository of knowledge that might take some of the load off of their support team. And was mostly user-generated wisdom, not corporate wisdom.
This change seems unwise.
Unless, like I said, I've totally misunderstood here.
Studio One Forum -- Are we exiled?
-
- KVRAF
- 25027 posts since 12 Jul, 2003 from West Caprazumia
I can access the forum without any problem at all.
-
- KVRAF
- Topic Starter
- 3382 posts since 21 May, 2004 from Deep in the Heartlessness of Texas
Interesting.
When I log in to MyPresonus, I get this as a header:
'With your free MyPreSonus account, you can browse the latest community posts. To join the conversation you'll need to have an active Studio One+ membership.'
The latest posts are about a day's worth.
At the bottom of the right-hand pane is a link labelled:
'Upgrade to see more'
which takes you to a subscription page.
In the left-hand pane, there are hashtags (#) for topic categories. You get to see about a dozen posts, then, the upgrade link again.
My experience is starkly different from yours, and not at all like it was the last time I hit their forum.
Do y'all see headers with topics under them?
When I log in to MyPresonus, I get this as a header:
'With your free MyPreSonus account, you can browse the latest community posts. To join the conversation you'll need to have an active Studio One+ membership.'
The latest posts are about a day's worth.
At the bottom of the right-hand pane is a link labelled:
'Upgrade to see more'
which takes you to a subscription page.
In the left-hand pane, there are hashtags (#) for topic categories. You get to see about a dozen posts, then, the upgrade link again.
My experience is starkly different from yours, and not at all like it was the last time I hit their forum.
Do y'all see headers with topics under them?
Last edited by GreyLion on Fri Jul 21, 2023 1:14 am, edited 1 time in total.
-
- KVRAF
- 4076 posts since 28 Jan, 2011 from MEXICO
LOL that is quite classssyyyyy
dedication to flying
-
- KVRian
- 698 posts since 21 Nov, 2000 from somewhere over the rainbow
I get the same header. But only if I go to MyPresonus —> Community. I don‘t think this is the „official“ community and I never used this path before.GreyLion wrote: Fri Jul 21, 2023 1:11 am Interesting.
When I log in to MyPresonus, I get this as a header:
'With your free MyPreSonus account, you can browse the latest community posts. To join the conversation you'll need to have an active Studio One+ membership.'
Official forums can be reached via https://forums.presonus.com - as usual, and I still can start a conversation and contribute.
-
- KVRAF
- Topic Starter
- 3382 posts since 21 May, 2004 from Deep in the Heartlessness of Texas
Whoa. That sorted me out. Thanks, Crossinger!Crossinger wrote: Fri Jul 21, 2023 5:16 am
I get the same header. But only if I go to MyPresonus —> Community. I don‘t think this is the „official“ community and I never used this path before.
Official forums can be reached via https://forums.presonus.com - as usual, and I still can start a conversation and contribute.
Though -- I'm not sure why they'd lead anyone down this path in MyPresonus like that.
I pretty much always log in before trying to access stuff.
I hope this isn't a glimpse of things to come...
For information's sake, here the link that takes you to the 'bad' forum. Even without the lockout, the structure is really uninviting, imho.
https://my.presonus.com/community/channels/all_posts
-
- KVRAF
- 2772 posts since 28 Mar, 2007
I have the same message as the OP when I login to my account. I have clicked on my Studio One 6 Professional product and the only forum you can access is to Studio One+ and I am not a member.
-
- Banned
- 954 posts since 3 Apr, 2018
Not excited, should I be? LoL
-
- addled muppet weed
- 111293 posts since 26 Jan, 2003 from through the looking glass
-
- Banned
- 954 posts since 3 Apr, 2018
Bob is my uncle
-
- KVRAF
- 25027 posts since 12 Jul, 2003 from West Caprazumia
I think a major contributor to the issue/confusion is... we are used to using the top-menu in order to have access to all available functions - but websites are typically different in that regard - the top menu only offers whatever the site-owner wants you to look at first.
To access the rest of the whole site (i.e. all available sub-pages) however, you have to either use another menu that pops-up via a little button somewhere at the top or the full menu is at the bottom - and the latter is the case with presonus:
To access the rest of the whole site (i.e. all available sub-pages) however, you have to either use another menu that pops-up via a little button somewhere at the top or the full menu is at the bottom - and the latter is the case with presonus:
Company
About
Contact
Careers
FAQ
Customer Service
Store Policies
Support
Find a Dealer
Learn
Software Returns
Find a Service Center
Resources
MyPreSonus
PreSonus Answers
Community Forum
Product Repairs
Discontinued Products
Driver Downloads
Account
My Account
Order Status
Returns & Exchanges
Register your Product