Steinberg- Take responsibility for your own product!
-
- KVRist
- 31 posts since 11 Oct, 2003
Gotta get this off my chest. Ordered SL 3.0 upgrade back in early January directly from the steinberg website. Six weeks goes by nothing. Call them up to find out that that although I bought it from their website they have outsourced the distribution to a company called digital river that only responds to email and if they didn't do it right it isn't their fault.
So ok, I email digital river and they say that its out of stock, funny since I ordered directly from the company that makes the product to avoid this.
So they tell me to wait and I send more emails a week or two later and no response. Call up steinberg to trying to redirect me back to digital river and I complain that they should handle the order directly which they finally agree to do. Two weeks and a half weeks later nothing.No updates, no email, nothing. So I call up and they try to defer me to key fax their NEW distributor forgeting their promise to take care of this weeks earlier. After much arguing the sales man tries to tell me that this is not their fault, because they can be expected to have control over the shipping of their own product. Finally He says that it will be going into the mail today and that keyfax will send me an email to document this. Why don't companies take responibility for their own product instead of putting it all on the consumer? Is this really my responisbility? I won't buy another steinberg product with service like this.
-
- KVRAF
- 4692 posts since 28 Jan, 2003 from In these very interwebs
-
- KVRAF
- 12235 posts since 18 Aug, 2003
That does suck. A sign of really poor customer service is any company that will not serve as their customer's advocate when dealing with the company's partners. Your relationship is with Steinberg, not with any distributor.
I used to work at a telecommunications company that resold the services of other phone companies. I think I would have been fired if I had told a customer sorry but your problem is with the other company.
I used to work at a telecommunications company that resold the services of other phone companies. I think I would have been fired if I had told a customer sorry but your problem is with the other company.
-
- KVRian
- 868 posts since 2 Jan, 2003 from In the foothills of the Rocky Mountains
Ya, still waiting for my copy of SX 3.0....I talked to them last week...."the shipment is supposed to come in Monday.(of this week)"...
Still waiting...I hope Yamaha fires all the dickheads who work there when they take over.....
dano
Still waiting...I hope Yamaha fires all the dickheads who work there when they take over.....
dano
"In a sky full of people, only some want to fly,
Isn’t that crazy?"
Isn’t that crazy?"
-
- Skunk Mod
- 21249 posts since 10 Jun, 2004 from Pony Pasture
What do you mean "He"...?Jeez wrote:God said that? Wow.
I guess He really is all-knowing.

Jim Warren's "Don't Mess With Mother Nature" =^_^=
psych, hope your goods really are on their way, and that they arrive pretty darned quick.
- KVRAF
- 19156 posts since 13 Feb, 2003 from Vancouver, Canada
We had a hell of a time getting Nuendo 3 here in Vancouver. We waited for months after the official release date for word of its availability from Steinberg Canada (who insist you buy from them, lest you will get no support!?!), then we waiting two more months for the product to get here...from Toronto! Yeesh. I find it hard to believe that a company as experienced as Steinberg can't synchronize their releases a bit better!
We did get friendly service, though; with the Steinberg rep calling me directly to keep me posted - so I can't complain there. I don't think a third-party was involved at any point, but I'm not sure. Still: when we ordered Sonar updates, those suckers were Fed-exed in 3 days.
You should perhaps contact the better business bureau, I'm pretty sure your consumer rights have been stepped on or at least neglected here. I love Steinberg's products...but come on!
We did get friendly service, though; with the Steinberg rep calling me directly to keep me posted - so I can't complain there. I don't think a third-party was involved at any point, but I'm not sure. Still: when we ordered Sonar updates, those suckers were Fed-exed in 3 days.
You should perhaps contact the better business bureau, I'm pretty sure your consumer rights have been stepped on or at least neglected here. I love Steinberg's products...but come on!
-
- KVRist
- Topic Starter
- 31 posts since 11 Oct, 2003
Geezus! I can't believe that companies have so little responsibility that they don't even respond to requests for their own product!
Don't blame me, my names only on the package!
Don't blame me, my names only on the package!
-
- KVRian
- 1024 posts since 25 Apr, 2002
it's not irresponsibility but lack of repect towards customers IMO.
-
- KVRist
- 69 posts since 10 Nov, 2004
steinberg absolutely sucks in it's support and also addressing bug-issues/stability etc. i love and use every day cubase sx3.01 - but ....
yamaha - if you're out there ... pllllleeeeeease heeeeeeelllllllllllllpppppppppppppppp!!!! heeelllllp!
yamaha - if you're out there ... pllllleeeeeease heeeeeeelllllllllllllpppppppppppppppp!!!! heeelllllp!
-
- KVRist
- 69 posts since 10 Nov, 2004
steinberg absolutely sucks in it's support and also addressing bug-issues/stability etc. i love and use every day cubase sx3.01 - but ....
yamaha - if you're out there ... pllllleeeeeease heeeeeeelllllllllllllpppppppppppppppp!!!! heeelllllp!
yamaha - if you're out there ... pllllleeeeeease heeeeeeelllllllllllllpppppppppppppppp!!!! heeelllllp!
-
- KVRist
- 160 posts since 24 Jan, 2005 from CHICAGO
THIS IS THE PROBLEM: its ******* software! jesus! I can have myself a cracked copy of cubase sx3 my tomorrow morning if I wanted it. But they are giving you the run around trying to spend hundreds of dollars on something that they simply have to "copy" jesus, that is riduculous service, its almost like they are a hardware company that is ridiculously behind the times, however steinberg has been making software for ages....get with the program assess.
- KVRAF
- 19156 posts since 13 Feb, 2003 from Vancouver, Canada
-
- KVRist
- 160 posts since 24 Jan, 2005 from CHICAGO
hahha, NOO the software is amazing, cubase is excellant, great product, i was just exclaiming that it was software, and how ridicukous it is to have a shortage of product to send you
-
- KVRian
- 1283 posts since 13 Nov, 2004
consider the source. If you are will to keep paying money to that kind of company, why should they care?
Did you get your dongle yet? They don't always work either.....plus they are an insult
"what's the reason that software is so expensive?"
"Why, it's becuase people are stealing it"
"oh"
That's funny, you charge for a dongle (which should be as illegal) and then you still charge an overprice?
Overpriced software,
Zero service,
Dongle so you can be a sucker,
But it's great software?
It doesn't add up........it makes no sense. If you stopped supporting shit companies.......there would be no shit companies.
Ok, I'm ready to take my bullets........
Did you get your dongle yet? They don't always work either.....plus they are an insult
"what's the reason that software is so expensive?"
"Why, it's becuase people are stealing it"
"oh"
That's funny, you charge for a dongle (which should be as illegal) and then you still charge an overprice?
Overpriced software,
Zero service,
Dongle so you can be a sucker,
But it's great software?
It doesn't add up........it makes no sense. If you stopped supporting shit companies.......there would be no shit companies.
Ok, I'm ready to take my bullets........
-
- KVRAF
- 1949 posts since 21 Mar, 2003 from Labrador
I assume that you ordered by credit card? If so, phone the cc company and tell them that you want a cash back for non-delivery of goods. 10 weeks is more than enough time for them to deliver.psych wrote:Gotta get this off my chest. Ordered SL 3.0 upgrade back in early January directly from the steinberg website.
You could then order through a store or
online music store such as audio-midi.com or take your money and buy something else besides cubase.