Sorry James, but this conclusion might be your personal experience and after having such experiences myself I know that it just makes you angry.
But to generalize this, especially in this case, is just BS. Lindon (and this IS ChannelRobot) just had a discussion on VI dealing with and questioning lot of things. I dont know what went wrong in your case but usually he is very responsive (as a one-man-band can be). He has his ups and downs (like any of us I would thing) but I NEVER had anything I can call "hostility", even if we had different opinions on things and he has his mind BUT he is a really honorable develloper with lots of experience and involved in many projects.
I had controverse discussions with him and am far from calling him a friend but your conclusion is just not fair.
Hay tatanka - first thanks for your open and kind comments.
James, I'm a bit lost as to your experience - I don t recall you reaching out to me - you say you "reached out to" our "customer service" - which is a bit odd too as I don't have a customer service per-se - its just me - and I cant recall you contacting me directly or through the CR site - Further I just looked through the last 12 months of sales - and I cant find any order from you - did you use another name?
Or are you the "Jimmy Wilkerson" on at least one facebook group dedicated to audio products - if so I think it only fair to point out you have NEVER purchased a product from CR, so I dont think your experience is valid.