KVR Audio

StirlingBoss · Post by **StirlingBoss** » Mon Jan 18, 2016 4:46 pm

I purchased the update from BFD2 -BFD3 and didn't recieve the email with the software installer, tried to contact them several times with no reply.... any thoughts on how to get them to answer an email?!?

Really dissapointing customer service.

whyterabbyt · Post by **whyterabbyt** » Mon Jan 18, 2016 4:48 pm

Why not try the forums and contact information on the fxpansion website?

Oh, and if youve bought a product, doesnt it show up under your account automatically?

StirlingBoss · Post by **StirlingBoss** » Mon Jan 18, 2016 4:52 pm

It shows you all thew other downloads except the software installer, I've sent them several messages via the website and nada.

rather annoying

StirlingBoss · Post by **StirlingBoss** » Mon Jan 18, 2016 4:53 pm

i'll check their forum though... cheers

whyterabbyt · Post by **whyterabbyt** » Mon Jan 18, 2016 5:06 pm

Are you seeing the 'software update' download? Despite the name, its a full installer for the software.

StirlingBoss · Post by **StirlingBoss** » Mon Jan 18, 2016 5:14 pm

i'll have a look... if so that will work?
cheers

StirlingBoss · Post by **StirlingBoss** » Mon Jan 18, 2016 6:15 pm

it worked

thanks buddy

Burillo · Post by **Burillo** » Tue Jan 19, 2016 9:01 am

for the record, FXpansion are in the UK. so if you're in the US, you're expecting them to work night shifts

StirlingBoss · Post by **StirlingBoss** » Tue Jan 19, 2016 2:11 pm

I'm in the UK. I remember when i got BFD2 it was the same with them.

But it's sorted now, so movin' on.

Getting in touch with FXPANSION!!!!??!?!