Anybody home?

Official support for: futureaudioworkshop.com
Eclectus
KVRist
192 posts since 1 Dec, 2013 from Belgium

Post Sun Aug 11, 2019 3:48 am

I wanted to give Circle2 another go, but apparently the license system has been overhauled and in order to get my license active again, I had to write an e-mail to support. I did this on Wednesday August 7, but I still haven't got a reply. I feel such a long delay is unacceptable, especially since I simply cannot use the instrument that I legitimately bought. I'm posting here in the hopes that FAW support might pick up on it.

Gavin@FAW
KVRist
67 posts since 18 Nov, 2007

Re: Anybody home?

Post Mon Aug 12, 2019 1:29 am

Hey Ecletus,

Julia is working through all the support requests, we released a new version of SubLab and had a large amount of tickets to get through. Just send a mail through with "From KVR" in the title and she'll find your ticket and move it up the queue!

Also, this forum is not checked by us very often, please head to community.futureaudioworkshop.com if you want a fast reply.

Thanks,
Gavin.

Eclectus
KVRist
192 posts since 1 Dec, 2013 from Belgium

Re: Anybody home?

Post Mon Aug 12, 2019 3:34 am

Thanks Gavin, it appears that wasn't necessary. I just got a message with my license code. Looking forward to getting started!

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