Sennheiser AMBEO Orbit Crashes my DAW

FUDGE_BUNGLER
KVRer
1 posts since 15 Oct, 2019

Post Tue Oct 15, 2019 12:53 pm

Hello!
I would really like to use Senheiser's Ambeo Orbit VST plugin to give some sounds and music a binaural effect in my mixes. However, every time I try to add this plugin to one of my tracks in my DAW of choice, Cakewalk by Bandlab (the latest version and all previous versions that I have had), it crashes the software. I am running an NVIDIA GTX 1070 ti with the latest drivers, an Intel Core i7-6700k, and 16GB of ram on Windows 10 Home 1809.

I opened an empty project, added one track with no audio recorded and simply added the plugin to that track, and the program still crashed. It also does this to any other project I open it in. Here is the error message it displays:

A fatal error has occurred.

Module: c:\program files\common files\VST3\Senheiser AMBEO Orbit.vst3

A crash dump file has been created here: (my crash dump directory)

Exception code: c00000fd

Address: 00007FFF7777B958:0000000000000000:0000000000000065


I am also currently looking for help on Cakewalk's support forum with no luck.

Oddly enough, I was able to get AMBEO Orbit working in Audacity, but I would much rather use it in Cakewalk. If anyone could help me solve this ongoing issue that would be absolutely fantastic and I look forward to your help and tips. Thank you in advance!

User avatar
Lorenz_Ambeo
KVRer
15 posts since 8 Feb, 2019

Re: Sennheiser AMBEO Orbit Crashes my DAW

Post Thu Oct 17, 2019 3:52 am

Hello and thanks for posting in our new forum!

I just tried to replicate your problem -- and it works fine on my machine, so the issue must be more intricate.

I'm running:
  • AMBEO Orbit 1.0.1
  • Cakewalk 2019.09 (build 70, 64 bit)
  • Windows 10 1809
A couple of questions to you:
  • What kind of soundcard are you using?
  • Are the proper drivers selected in Cakewalk?
  • What's buffer size?
  • What's your project's sampling rate?

Lorenz // AMBEO Team

mfcavalieri
KVRer
2 posts since 30 Mar, 2020

Re: Sennheiser AMBEO Orbit Crashes my DAW

Post Mon Mar 30, 2020 11:24 am

Same thing. Crashes in Reaper and Pro Tools.

This is the windows' error log for Reaper:
Nombre de la aplicación con errores: reaper.exe, versión: 6.0.7.0, marca de tiempo: 0x5e80a8a4
Nombre del módulo con errores: Sennheiser AMBEO Orbit.vst3, versión: 1.0.1.0, marca de tiempo: 0x5bb63d62
Código de excepción: 0xc0000005

This is the windows' error log for Pro Tools:
Nombre de la aplicación con errores: ProTools.exe, versión: 12.5.0.395, marca de tiempo: 0x56f61f39
Nombre del módulo con errores: MSVCR120.dll, versión: 12.0.40660.0, marca de tiempo: 0x577e0cc7
Código de excepción: 0xc0000409

System:
Windows 10 Pro (1909 ver, also crash in earlier ver. 1809, I suppose)
Intel i7-3610QM
8GB RAM

Gio_AMBEO
KVRer
1 posts since 14 Mar, 2019

Re: Sennheiser AMBEO Orbit Crashes my DAW

Post Wed Apr 01, 2020 9:56 am

Hi all,

Many thanks for bringing the issue to our attention. If possible, could you please provide the crash dump file/report that is generated?

Have you been able to use the plugin in the past with your DAW (Cakewalk/ProTools/Reaper)? If so, when did the issue start appearing?

Also, are you currently using AMBEO Orbit version 1.0.1?

Gio // AMBEO Team

mfcavalieri
KVRer
2 posts since 30 Mar, 2020

Re: Sennheiser AMBEO Orbit Crashes my DAW

Post Wed Apr 01, 2020 10:45 am

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Hello, it is the first time I'm using AMBEO Orbit. I have installed the 1.0.1 version.
Here is the report generated by windows when failed on Reaper:

Nombre de registro:Application
Origen: Application Error
Fecha: 30/3/2020 00:28:12
Id. del evento:1000
Categoría de la tarea:(100)
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: DESKTOP-4RSE6J0
Descripción:
Nombre de la aplicación con errores: reaper.exe, versión: 6.0.7.0, marca de tiempo: 0x5e80a8a4
Nombre del módulo con errores: Sennheiser AMBEO Orbit.vst3, versión: 1.0.1.0, marca de tiempo: 0x5bb63d62
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x000000000035787d
Identificador del proceso con errores: 0x2e50
Hora de inicio de la aplicación con errores: 0x01d60643263fd334
Ruta de acceso de la aplicación con errores: C:\Program Files\REAPER (x64)\reaper.exe
Ruta de acceso del módulo con errores: C:\Program Files\Common Files\VST3\Sennheiser AMBEO Orbit.vst3
Identificador del informe: 1962672e-f118-4255-8a4a-2be9e5b21ce2
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event (http://schemas.microsoft.com/win/2004/08/events/event)">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-03-30T03:28:12.953238600Z" />
<EventRecordID>20858</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-4RSE6J0</Computer>
<Security />
</System>
<EventData>
<Data>reaper.exe</Data>
<Data>6.0.7.0</Data>
<Data>5e80a8a4</Data>
<Data>Sennheiser AMBEO Orbit.vst3</Data>
<Data>1.0.1.0</Data>
<Data>5bb63d62</Data>
<Data>c0000005</Data>
<Data>000000000035787d</Data>
<Data>2e50</Data>
<Data>01d60643263fd334</Data>
<Data>C:\Program Files\REAPER (x64)\reaper.exe</Data>
<Data>C:\Program Files\Common Files\VST3\Sennheiser AMBEO Orbit.vst3</Data>
<Data>1962672e-f118-4255-8a4a-2be9e5b21ce2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

There is also a file I found named "report.wer" with more info. Let me know if you need it.

Thanks

oliverhr
KVRer
2 posts since 30 Apr, 2020

Re: Sennheiser AMBEO Orbit Crashes my DAW

Post Fri May 01, 2020 2:49 am

I have the same problem.

I have been able to test on another laptop and it does work.
On my computer I use Reaper normally until I activate the Orbit plug in. Reaper is closed directly.


Faulting application name: reaper.exe, version: 6.0.9.0, time stamp: 0x5ea775bb
Faulting module name: Sennheiser AMBEO Orbit.vst3, version: 1.0.1.0, time stamp: 0x5bb63d62
Exception code: 0xc0000005
Error offset: 0x000000000035787d
Faulting process identifier: 0x2ea8
Failed application start time: 0x01d61fa14a404f9d
Faulting application path: C: \ Program Files \ REAPER (x64) \ reaper.exe
Faulting module path: C: \ Program Files \ Common Files \ VST3 \ Sennheiser AMBEO Orbit.vst3
Report identifier: 56e7a7dc-b3cf-4754-b0a4-29fe57b01718
Full name of the package with errors:
Relative application identifier of the failed package:

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