Tracktion Software

braj · Post by **braj** » Sat Jun 18, 2005 9:32 am

I have to agree, this is a pretty sad state of affairs.

jalapeno · Post by **jalapeno** » Sat Jun 18, 2005 10:48 am

Glad they put us out of our misery at least.

Parochial is the word - Mackie are simply incompetent numpties at international software sales & distribution.

That is all.

jalapeno · Post by **jalapeno** » Sat Jun 18, 2005 10:51 am

Actually no it isn't. I certianly will be buying Beheringer hardware in future.

pHz · Post by **pHz** » Sat Jun 18, 2005 11:00 am

audiobot202 wrote:The negativity is beginning again and who can really blame anyone for this? It's been a few months now since release and still there is no easy way to get hold of the box overseas.
It's quite maddening really.

http://www.kvraudio.com/forum/viewtopic.php?t=91942

£125 or thereabouts ... not bad ...

(although the lack of overseas rebate (or not) IS an issue i agree)

slainte

rob

jalapeno · Post by **jalapeno** » Sat Jun 18, 2005 11:02 am

Confusion abounds - This is on the Mackie support Forum

here

Hey guys,

We apologize for the delay, but rest assured - plans are still in the works. There are many more logistics to deal with than we originally anticipated, and though I'm not directly involved in the plans, I can say for certain that we're getting closer. Hang in there!

Justin
Mackie Tech Support

Do these guys know what they are doing ?

pHz · Post by **pHz** » Sat Jun 18, 2005 11:17 am

hmmmnnn ... i really think the original message is (as haydxn inferred) talking about a downloadable upgrade including plugins but without knowing what the question was were all speculating / moaning pointlessly ...

slainte

rob

chico.co.uk · Post by **chico.co.uk** » Sat Jun 18, 2005 11:21 am

Well lets see ... on the one hand we have loads of posts from mackie saying they're working on an international upgrade offer, including a recent post on the mackie forum ...

on the other hand we have a post by some guy who quotes a mackie response he received in email, where he doesn't post what the question was, and he could easily have made it up ....

eg, here's an email i received from mackie recently

Don't worry chico, the international upgrade offer is being worked on, and will be sorted just as soon as we can, if anyone thinks differently, be sure to tell them they've got the wrong end of the stick

signed,
Some guy from Mackie

So there we go, proof if proof were needed, that it's all in hand.

And .... relax

Bosqoue! · Post by **Bosqoue!** » Sat Jun 18, 2005 1:37 pm

chico.co.uk wrote:and he could easily have made it up ....

Well..... Actually there was nothing new from Mackie since a month ago when i wrote the mail. And Mackie hadn't answered on their own support forum for days. There was only people asking for answers in that thread. Justin wrote after my mail which is BTW here (First the answer, then my own mail):

Hello H*****,

Unfortunately, there are no plans to offer the upgrade path at this time. The
best place to monitor any updates or changes is the Tracktion website or your
my.mackie account. If you have any other questions, let me know. Take care.

Eric Forkner
Mackie Technical Support
800-898-3211 / 800-258-6883
www.mackie.com

-----Original Message-----
From: **********@hotmail.com [mailto:**********@hotmail.com]
Sent: Thursday, June 16, 2005 2:38 AM
To: **********@hotmail.com; Mackie Tech Mail
Subject: sales_other: Tracktion

I just wanted to know if you are planning an upgrade path that includes the plug
ins, for the non-US Tracktion users?

With best regards
H***** H***

H***** H***
**********@hotmail.com

THIS EMAIL WAS GENERATED ONLINE

As a Tracktion 1 and maybe some day T2 customer i have no reasons to try to get people from buying T2. I just think that a lot of us on the forum is frustrated because no one knows whats going on due to the lack of information. I simply wanted to share the information that i got.

There is no conspiracy. I'm not Charlie Steinberg.

And if you still don't believe me i can forward the mail to you. Or make a screen caputre for you....

headquest · Post by **headquest** » Sat Jun 18, 2005 1:44 pm

chico.co.uk wrote: on the other hand we have a post by some guy who quotes a mackie response he received in email, where he doesn't post what the question was, and he could easily have made it up ....

Wow - that's a pretty harsh accusation there chico

chico.co.uk · Post by **chico.co.uk** » Sat Jun 18, 2005 2:16 pm

headquest wrote:
chico.co.uk wrote: on the other hand we have a post by some guy who quotes a mackie response he received in email, where he doesn't post what the question was, and he could easily have made it up ....
Wow - that's a pretty harsh accusation there chico

<note to self: some people would rather bury their heads in the sand than recognise "uncomfortable" facts>

You must move in very mild circles ... and have no sense of humour

headquest · Post by **headquest** » Sat Jun 18, 2005 2:18 pm

chico.co.uk wrote: You must move in very mild circles ... and have no sense of humour

So is that another accusation... or a joke?

chico.co.uk · Post by **chico.co.uk** » Sat Jun 18, 2005 2:21 pm

Neither, it's an inference

kpbpsw · Post by **kpbpsw** » Sun Jun 19, 2005 5:31 am

Please understand that both due to the difference in our distribution chain and laws outside the US it is impossible for us to provide the same kind of upgrade rebate we offered in the US.

Everything takes longer for Europe we have just started shipping T2 from our distrabution center in Rotterdam in the past few weeks, so the retail boxed version should be reaching dealers through out Europe. In most other parts of the world it is up to our distributor (which is typically an independent company) to order T2 for sale in their market - we are working with them to make this happen but it can take some time.

We are also working on both a bonus program for T1 owners when they buy T2 at retail and looking into the possibly of selling a upgrade boxed version that would require a current registration for it to be authorized that can be sold retail but this is at best a few months off due to development and distribution issues. As of now we can not give you a date for these but we are working to get them out as soon as possible.

Keep in mind that it took Apple more than a year to get the itunes stores in Europe the differences in laws and distribution does make this much more complicated.

We are grateful for the user support that Tracktion has outside the US and are working hard to support you.

Ken

larsby · Post by **larsby** » Sun Jun 19, 2005 8:03 am

kpbpsw wrote:Please understand that both due to the difference in our distribution chain and laws outside the US it is impossible for us to provide the same kind of upgrade rebate we offered in the US.

Distribution could as well be made available for musicstores in the US to sell to other countries. Limiting them is very very bad. And an exception should have been made. This as I se it are self inflicted difficulties.
All new users and NFR users that want to buy the full version that dont care about the rebate.

Keep in mind that it took Apple more than a year to get the itunes stores in Europe the differences in laws and distribution does make this much more complicated.

There are large differences in the iTunes example.
A better would be the Tiger distribution, and hey wait, that was available from day one.
Tracktion does not have to deal with multiple instances of copyright law owned by big music companies.
Im sorry about ranting but this was about the stupdidest example I have read, and it really made me angry. There is a HUGE difference.

We are grateful for the user support that Tracktion has outside the US and are working hard to support you.

Ken

Maybe you are putting your efforts on the wrong places then? Maybe you should take a look on what you are working on and perhaps make a better solution.
The non US tracktion user base are getting increasingly upset. The world does not consist of US alone.
I've been recomending Tracktion to a lot of ppl, and I just cant give them a good answer on why they cant buy it when its out.
These ppl (just as me) are in the software bisniss, and know about distributing software.

This is unbearable, please optimize your routines so that this never ever happens again.[/quote]

braj · Post by **braj** » Sun Jun 19, 2005 8:25 am

I personally think it would have been way better for Mackie to have concentrated on only including thier own native plugs and kept T2 a download-only product. They could have easily charged $129 or something and kept all the money, and all users everywhere would have T2 by now. They still could have bundled it with their hardware and have a print advertising campaign. They could have even shipped CD demos off to music stores ala AOL for perople who would never have found it on the web. To be purchased and unlocked online.

As it stands, if you are in Nepal (for example) with a great internet connection, you can't buy T2 since there isn't a Guitar Center in your neighborhood

Face it, the bundled plugs aren't that great and definitely not worth the hassle IMO. Many users have better alternative plugs anyway. Anyone who wanted T1 could get it easily. Not so for T2. I definitely don't see this as progress.

Tracktion Software

KVR Audio

News from Mackie on international upgrade path inc. plugs!